Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
@ Moderator_Team1 @ Moderator Hi...this one is hard to believe but I signed my mother up for PM a few years ago. She is 69 y/o and not "techy". She lost her phone over a boat yesterday. So she does not know her PM password. When she tried to res...
Hi, I need my account number, I cannot log in as I do not know what email was used when I first registered, I have reset the password using sms code, but do no know the email
I recently changed my data plan to a 10 gb plan with unlimited talk/text. I was blocked and got a text stating i was at 100% data usage when the website was stated I was at about 7.5 gb of 10. Just now got a text saying I'm at 75% whole the website(t...
My account shows data usage at night when I am nowhere near my phone Whats going on?
Taking my money for over a year and they don't know who i am what a joke. They send text but can't find my account, well no issue taking monthly payments. I highly suggest you think about this service. I am not finished knowing 2 weeks I can not call...
I need to transfer my public mobile number to Freedom mobile. Freedom has already sent PM a request and public has not sent me a confirmation text yet. How long will it take to get my number transferred to freedom?
My data recently ran out so I bought 1GB more, but it is still not working.I have also checked my account and it says that I have almost half a GB left of my original data.I live in BC, but I have been in Alberta for the last few days. Could that be ...
Hello, I have initiated the transfer to Public yesterday, Aug 24. I had to wait till this afternoon to actually get service assistance to activate number and got the purchase confirmation today, Aug 25. Can I have the promocode applied to my account ...
I used USA roaming twice this summer and I was not happy with the service. I regularly ie most of the time had no access to data. My route was I90 across New York state and in New England. Unless it improves k will not buy again. I will have to get a...
Why was my last payment after only 2 months instead of the usual 3 months. It was for the same amount as usual, and therefore an overcharge as far as I am concerned.
Just checked my data and at least 3 GB is missing - checked my usage and it shows that I hardly used any of my add on data. Is this a PM glitch - ?Tried to chat with SIMON but the link doesn't seem to work -- now what?UPDATE:CS agent contacted me and...
Hello, I have 3 accounts between me and my children. 2 on the old point system and 1 now on public points new reward system. On public points, where will it show that someone has signed up as a referral? Can you not see this in advance and the last ...
Yesterday re-joined PM and picked the 3GB@3G tariff for $35/month Now got an email:Welcome to Public Mobile!$35 for unlimited Canada-wide minutes + 2.5GB data WTH?
My recently purchased Umidigi F3 phone works well, sending and receiving text messages.However, it refuses to send picture messages. I have triple checked all the APN settings they all look good but it still won't work.Anyone have any ideas ?Current ...
I need the account to be stopped for now so that no one makes costly calls on the lost phone. Thank you for your time.
I have been having this problem on two devices now. I was on a one plus 5t phone, and couldn't send sms messages. I recently bought an iphone 11 pro and now I can only send imessages but still can’t send sms messages. I changed my apn number to the r...
Hi, I have recently changed internet providers and have a new email, how can I change the email with public mobile so I can sign in and paid my bill?
Hello, I am having trouble getting authentication email when signing in to my account. The account associated with my PM account ends with yahoo.ca. When I log into my yahoo, it ends with yahoo.com. Now, I cannot receive the authentication emails for...
Can somebody please direct me to someone who can send me an invoice for the last 2 payments made? Thank you.
I received a text stating that I do not have pre authorized payments enabled when if fact it is. Can someone please verify if I must be doing something else. The proper credit card info is listed. Last month my service was cut off and I didn't rea...
Please help me
I am looking at the student plan it says 8$ every month reward is that for the whole term up untill plan change or canceld also is my loyalty and auto pay rewards added to this and will subtract from my monthly bill or is it just added points untill ...
I received an sms from public mobile that my card will expire in 7 days, Chat not doesn’t let me to call the customer service how to extend expiring date?
Hello PM CommunityI'm now using a hand-me-down Samsung phone which was purchased in 2018. The only APP I'm not pleased with is the 'contact' app because it does not allow me to enter a home/business address. My old window phone does and even allows m...
I am thinking of switching plans to get more data.If I change plans, do I lose my current Loyalty Rewards ($15)?Current plan:current plan
How do I add my kids to my account? Can I keep their same number?
I received an SMS from PM telling me I'd used 100% of my data allotment. That would be a first. My online dashboard shows that I've used 0.95Gb of 2GB allotted. I also show that I have 0.69GB left of a one-time data bonus. Which is correct?
I’m in the US from Canada, I’ve purchased unlimited talk/text for 10 days, I’ve changed my ANP, reset my network and I still don’t have any cellular service available. Please help
