Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Last Saturday I answered YES2 to the above-mentioned season offer and was told it had been added into my account but when I checked now, the offer wasn't added into my account. What I have now are the previous years' offers
I have received the message for the Christmas Bonus of 2 GB data and the 500 international minutes for both me and my wife .After I typed in YES2, I instantly got the message that the one time bonus has been added to our accounts.See in Self-Serve.I...
How long does it take to change banking information before next payment
My son got the TXT for the 2 gig data and 500 min offer today,,,, but didn't know how to activate it properlyso he went to the website on his phone,, at home on wifi ,, and kept entering the wrong ID's and passwords,, now his account is disabled a...
Walmart used to have a physical person working in the electronic/phone department, now where do you go to get a sim card, set up a new account, get a phone number?
Both my wife and I just switched from another service provider to the 25.00$ 3G plan advertised on the Public Mobile website where it clearly states the following: Yet, we both got the same plan purchase confirmation email stating that the plan only ...
Monthly 250 MB data plan finished in 2 days at the start of new month.
Does anyone know why I wouldn't be receiving the texts with promotions from public mobile?
I just received my free 2gig of data and 500 minutes of international calling but I dont know anyone out of Canada, is there anyway of switching it to just talking time instead, I've gotten the bonus before and still haven't used up the talk time ye...
Hello, My daughter enrolled in a monthly credit card payment; she supposed to automatically get the $2 credit per month but she is not getting it since the activation of her mobile phone. can you please help? Thank you
I was in the process of purchasing the Public Mobile SIM. However, I forgot my credit card address is different from my current shipping address. When I clicked on 'Pay Now,' the payment went through, but I got the message that the ZIP code does not ...
I mistakenly removed myself from Public Mobile's list to receive offers and deals via text. How do I get back on the list?
How do I reach an actual agent who can help me do this? I no longer have his phone but I do have his sim card from it.
As stated on the PUblic Mobile website, problems with voice and text in the US when roaming due to dropping 3G networks will begin February 22, 2022. We did experience that this October and were very frustrated with our service. I have since changed ...
Where is the text for the YES2 promotion?
It’s not letting me reactivate my plan. I’ve been unable to call or text for the last week. My credit card is has processed other payments but it’s still not working here
Hi, Last night I changed my plan to a $40 plan. My Credit Card was charged but under account it is still showing my old $60 plan. How long does this take to change? Thank you
Since they don’t have the actual call centre, makes it little few extra steps of process with them. To be able to port in from different provider. I would love them to open call centre for such essentials
I just completed the process for transferring my phone plan between Koodo and Public on my Google Plex 4a (5g). I selected the $40 plan that would provide me 15 GB of data. I even put the code to obtain an additional 12 GB of data. It showed me that ...
Can I call a Canadian number in Mexico from Canada?
Hello, I transferred my existing number from Fido to Public Mobile.I can place calls and send SMS. My cell is iPhone 11. My receiving calls go straight to Voice Mail.I am not able to fix this issue. Appreciate any suggestions on how to fix it. Thanks
I want to change to another phone compagnie and keep my number please
Hello, Recently I switched Public Mobile to other operator, I paid public mobile monthly fee up to December 10 before. How can I get a refund for unused portion of the month if my last payment credit card is not active anymore?
I received my text message about the holiday giveaway for 2 gig of data and 500 minutes. I replied yes2 then got a text saying it’s been added to my account but it’s been 3 days and it’s still not showing up????
Since November 27, the service at my home has become virtually unusable - can;t make calls / dropped calls / blipping during calls Have done the following :RebootedReset NetworkChanged preferred network to 3GMoved SIM to another phone - same issuesPu...
Why did my addons no transfer over this month.they don’t expire and I didn’t use them.
Just activated my PM plan yesterday but didn’t receive any of the promised bonus benefits. Didn’t receive : $10 new plan — 2gb data — 500 voice — 3x points— $5 / month discount.
The email I used to sign up with public mobile, I'm locked out of and I want to change it, but I can't get into my account because I need my old email to verify that it's me trying to sign in
Hi there. Am in the US and the first 250 MB of data worked great. It has Tun out though. I see that the plan I purchased has a one time 2GB top up but I can’t figure out how or when it kicks in. Help please!
