Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2269 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3860 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34275 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45943 Views
  • 182 replies
  • 30 Bravos

Confused

Hi there. I am having and have had trouble before updating my credit cards. My last credit card expired xxxx. Now I added a new one ending in xxxx and I tried to update my husbands and it would not let me in and I removed it. My number is xxxxxxxxxx ...

Resolved! Never received refer a friend reward

Hello, Can you tell me how I can connect with Public Mobile.  I referred a friend back in October 2021 and I have never received the refer a friend reward.  Thank you

Karen22 by Great Neighbour / Super Voisin
  • 1026 Views
  • 7 replies
  • 0 Bravos

Resolved! Sign-in email

If two people use the same email address, can they both sign up with Public Mobile using that email?

cathy57 by Great Neighbour / Super Voisin
  • 584 Views
  • 4 replies
  • 0 Bravos

Resolved! US Roaming-ultd bought but not working.

On March 4th we again purchased US roaming and the purchase funds were withdrawn from our account. We still are unable to access it on our phone. What now.

Pcouse by Great Neighbour / Super Voisin
  • 829 Views
  • 6 replies
  • 0 Bravos

Website glitch or a trick?

My notification shows  and my main page shows   I checked in the thread that if the User take away the bravo but it is still there.   What am I missing?  

pkaraa_0-1646502785623.png pkaraa_1-1646502912561.png pkaraa_2-1646502995449.png
pkaraa by Deputy Mayor / Adjoint au Maire
  • 1288 Views
  • 9 replies
  • 0 Bravos

Resolved! Refer a friend reward

As of now i have not get the refer a friend reward and so my friend too not even get the $ 10.00 reward too.

akoeto1207 by Good Citizen / Bon Citoyen
  • 882 Views
  • 7 replies
  • 0 Bravos

Resolved! Got a new phone. What happens with my line?

Hey all,  I got a new phone, but the SIM card from my old phone does not fit the new one. I am thinking of just getting a new SIM card that fits the new phone. Will my phone line be automatically transferred to the new SIM card? I just have to put th...

simonhor1 by Good Citizen / Bon Citoyen
  • 1028 Views
  • 8 replies
  • 0 Bravos

Resolved! Flip phone Samsung Neo Black LTE Smartphone

Hello everyone I do not understand the info provided on the PM site about phone's compatibillity on the network I am tryng to switch my father's service (Telus)  to PM. The site here indicates it's not compatible. but if it works with Telus, why wou...

yesmil by Good Citizen / Bon Citoyen
  • 1439 Views
  • 10 replies
  • 0 Bravos

Resolved! info

How do i return a certified pre owened phone???

Oskar by Great Neighbour / Super Voisin
  • 307 Views
  • 1 replies
  • 0 Bravos

Resolved! referral number not seen when signing up my sister?

I just signed up my sister with PM, and I didn't see where to enter my referral number to get the $1 discount. Can someone help me with this? My number is 506-xxx-xxxx, hers is 506-xxx-xxxx, her account number is 1000000xxxxxxx4, mine is 100000000xxx...

Resolved! What is needed for visiting US from Canada

I will be visiting the US for 10 days and I want to be covered while there. Currently I have the $15 plan with 500 mins from my "one time International long distance bonus". I also have over 2048 MB of 2G data and 200 MB of 3G data. Do I need the 100...

stefdav55 by Good Citizen / Bon Citoyen
  • 1270 Views
  • 12 replies
  • 0 Bravos

Re-activation of account

lost phone late Jan 2022.  Suspended service on line have new phone and SIM.  Have changed SIM card on line. Am unable to re-activate account.  Can not make payment.  I re-entered card details and the account is on auto-pay.  Still not able to get a ...

jakekaufman57 by Great Neighbour / Super Voisin
  • 742 Views
  • 7 replies
  • 0 Bravos

Resolved! Sent 2 payments

Hi! Please check my account, at xxx-xxxx and e-mail xxxxxxxxx@hotmail.com I sent 2 payments for the month of February of $25.30 by mistake because had received two public mobile payments from you. Please confirm me Thanks Edit by Dunkman: removed per...

French222 by Great Neighbour / Super Voisin
  • 545 Views
  • 3 replies
  • 0 Bravos

@ locked ouy

Locked out of my account. Tried to change my password and locks me out

Taylorions by Great Neighbour / Super Voisin
  • 577 Views
  • 3 replies
  • 0 Bravos

phone plays dead

v8Apl Phone shuts down with 100% battery last month. Gone very dead. Used 1-2 min a day for 3 months since got it.

mmaydan by Great Neighbour / Super Voisin
  • 1264 Views
  • 11 replies
  • 0 Bravos

Resolved! Can't make a call.

My account is full and up to date. When I try to make a call, get a message saying can't complete call because I have used up all available minutes. Help!

rhoda by Great Neighbour / Super Voisin
  • 462 Views
  • 3 replies
  • 0 Bravos

Resolved! refer a friend reward

Hi to whom this may concern, I had a question regarding the friend reward program. The friend I referred activated his account on February 4th and used my referral friend code, so one week after the reward programed changed (Jan 25th)  That being sai...

Francois91 by Good Citizen / Bon Citoyen
  • 2264 Views
  • 15 replies
  • 1 Bravos

Resolved! Cancel voicemail

How to cancel my voicemail? Thx

Grace9 by Great Neighbour / Super Voisin
  • 2129 Views
  • 20 replies
  • 0 Bravos

Data

Hi! I’m from Sarnia On and lately my data hasn’t been working well at all. Anyone one else experiencing the same problem? 

Crissyls by Good Citizen / Bon Citoyen
  • 763 Views
  • 6 replies
  • 0 Bravos

Data Maxed Out

For the first time in 4 years, my data usage maxed out within 10 days of my plan starting and that has never happened before. I can't view my usage because it's reached it's limit, and I can't get any data unless I am at home on WiFi. Any solutions t...

allofandrew by Great Neighbour / Super Voisin
  • 1324 Views
  • 14 replies
  • 0 Bravos
Need Help? Let's chat.