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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Technical issues

I can make calls but I cannot receive calls.

Resolved! email

How do i change my sign in email

Resolved! Why hasn't my referral code worked

When signing up for public mobile, I used a referral code from a friend in order receive rewards, however it has been been around two weeks and there is still no sign of the any rewards received. Any help would be much appreciated.

Resolved! Moving to polland for two months

I am moving to Polland for two months, and I was wondering if I could keep the same SIM card and just transfer to a Polland plan or traveling plan or if I'll have to switch to another SIM card. Thanks!

Porting phone number

Hello: I'm trying to port my current (functioning) prepaid Koodo number to Public. I already have my Public temporary phone number. However, the form keeps advising me to enter a valid Canadian phone number. Any suggestions?

Resolved! Email address

Need to change my email address from public mobile profile

Resolved! Cellular network

Woke up and can’t connect to cellular network?! Apple support says it’s not my phone. How do I get an e-sim?!

Unable to sign into account

Resolved! Switching Plans - How do current rewards transfer over

Hi All,I am considering changing my plan but I am on the old reward system. Does anyone know if switching plans will my current rewards still take effect? ( IE I get $4 off a month now) The new plan does not say I need to convert to the new system ( ...

Resolved! My current plan

Hi, I want to know what are my current plan charges .. I am unable to find it through the website Please help..

Resolved! calls go direct to old service provider voice mail

Hi to allcalls go direct to old service provider, i can text but replay dos not get delivered backthank you

Resolved! receiving us incoming calls?

Can I receive US incoming calls?

Frustrated; suspended!?!?!

Heellllppppp!!!!!! How am I to get my suspension lifted. I cannot afford another payment and It successfully went through but I am still suspended. Someone help please

Transfer a virtual phone number

I had subscribed to a virtual phone service with "IPlum" (www.IPlum.com) so that I could have my 2 cell phone numbers on an Iphone with only one sim card. The service did not work very well and call did not get completed or were very poor in sound q...

Resolved! Account suspended despite payment going through and repeated attempts to repay

HiIt is March 6, the day my payment was due. According to my credit card, the payment went through at 5:02 AM today. Right now, I am unable to make calls and when I log into my account it says my account is suspended. After clicking to re-activate my...

Resolved! travelling

I bought data for 15 days in the USA on feb 22 when i crossed the border my data did not work till i crossed back into canada it was very frustrating not having data i paid for i would like a refund

Resolved! How/Why my phone plan switched without my request.

I had a basic $15 plan for a year and a half,Then I noticed a 40 dollar charge and then found my plan was set at 40 dollars unlimited talk/text.How is it that the plan could change on its own?I have not logged into the website in half a year.I switch...

Resolved! Good morning

I need help please I lost my Public Mobile SIM card while I was away on my trip and I did buy new SIM card my question is there any chance I can keep same phone number ? I did try on self serve to add on new SIM number but it seems didn’t work . Plea...

Resolved! no service

My bill is paid and I have excess funds in the account but its saying suspended for no payment and I cant make or receive calls. help please ?

Service

I can not make calls and my bill is paid.when I try to use my phone it says I have no service .

SIM Activation

GET STARTED ONLINE TROUBLESHOOTING1. BE KIND TO YOUR SUPPORT TEAM!!! CATCH MORE BEES WITH HONEY!2. FIND “ACTIVATE” AT TOP MENU ON HOME PAGE, FOLLOW PROMPTS AND READ THE FINE PRINT, THAT IS NOT OLD PEOPLE FRIENDLY!!!3. CHECK FOR TYPOS AND NU...

Resolved! contact

what is phone number

Resolved! SIM Not Supported Error

I received a new iphone and am trying to add my public mobile SIM - I'm receiving the error message "The SIM that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy."When I go to Settings>G...

Making and receiving calls

Hi there,I am unable to make or receive calls on my phone. I have autopay setup and March 6th was my renewal date. The message I am hearing when trying to make or receive a call, it says my account does not have an active plan. I can text, the accoun...

15 day roaming quit after 7 days

We purchased 15 days roaming talk and text Feb 26. March 6when trying to make a call a message comes up that we do not have an active plan on our account. When we go into account it states we have 8 days left. What if this was an emergency. we have i...

Trouble with calling some phone numbers

I'm having trouble calling some telephone numbers that other Public Mobile customers can call with no trouble. On one number I call, I'm receiving an error 5B1.

Resolved! Roaming in Canada and US

I am an Ontario customer ,1. Will my phone be working in Calgary?2. what to do for US roaming?thanks

Resolved! Open a ticket

My credit card expired and I need to update my account for autopay. I am having trouble signing into my account, reset my password and I am still having trouble updating the information. Please help. Thanks,Cathy

Unable to make or receive calls

I have 2 lines, both auto pay, due today. Not able to make calls or receive. Message says make a payment. What is up, please?

Cannot make or receive calls

Hi, I am unable to make or receive calls on my phone. I have autopay setup and March 6th was my renewal date. The message I am hearing when trying to make or receive a call, it says my account is not active. Please help.

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