[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! calling issue
Hello Team, i am stuck with my public mobile out going and incoming call since last 3 days.i have tried troubleshoot as per moderator but it did not help me.i have raised ticket#Ticket reference number: 33111-520 Please help me to reset my account. T...
Resolved! Out going and incoming call not going
Hi, In my friends phone he is getting trouble to make Out going and incoming call. We try to diagnose and turn on flight mode on and off, network selection manual public mobile. It's work for one day and now again giving issue to make call. Text me...
Resolved! Add-on data not working 😡
I’ve used up my GB of data for this month but my acct says I still have 720MB of data which I bought as an add on.. but my phone isn’t accessing the add-on data and so internet access and texted no longer works when I leave wifi. So frustrating! Can ...
Resolved! sign in help
I needed to update my credit card....cant sign in...changed password....still cant get in... not sure if i have correct info now to get in
Resolved! US add on
Can you only upgrade US data plan one time?
Resolved! If I understand correctly, there is no way to unlock data or calls last second in USA
My job has me outdoors in the States where I need a last second phone call that the company will reimburse me for the expenses. So cost is not an issue, but if I understand it correctly you cannot purchase anything last second with Public Mobile with...
Resolved! Sim card swap
Hey i lost my sim card but i have access to my account but when i get activated this number before shopkeeper just put any anonymous email so i am unable to retrieve my number back. I bought a new sim card very difficult to found in market but they w...
Impossible to get a Samsung Galaxy S10 International model phone repaired in Canada.
I am trying to get my Samsung Galaxy S10 dual sim phone repaired.Model Number: SM-G973F/DSSerial Number: xxxxxxxxxxIMEI (slot1) xxxxxxxxxxxxxxx I have contacted :1. Samsung Canada (1-800-726-7864)2. Samsung Technical Support (1-888-751-4078)3. Samsun...
Intermittent problem making and receiving calls
I’ve been getting intermittent problem making and receiving calls. When I make a call it says some error number and then the number I called is not in service for many numbers, all of them are perfectly working when I call from another phone. Also, i...
Talk and text are now working
Plan is valid yet talk and text are not working.
Resolved! How long it take to be complete the transfer of a number Ported from FONGO?
Hi, FONGO's phone number originated from Fibernetics Corporation: 464D-NSR/1. Is Wireless: no.I signed up yesterday, and my Samsung phone worked with Fongo's interface using PM's (Telus) sim card. However, after 24 hours, my number is still listed as...
Resolved! VoLTE on 3G plan
I have my iPhone data turned on, it is set on LTE, WiFi is turned off. I reset network settings, rebooted my iPhone, turned phone back off, removed sim card for a few minutes, put sim card back in phone & turned phone back on then tried calls again ...
Resolved! I'm Just trying to get my phone working
This should be a relatively simple process however has proved to be impossible. My calling and texting have stopped working on my phone for reasons I don't understand. I'm trying to sign in, however, I forgot my password, and the verification email i...
Resolved! Where’s the sim?
Hi still waiting for the sim I ordered on March 4 when I am going to get it?I want to cancel my business with you if I don’t receive an answer from yo
Resolved! New Activation - Need to transfer number from Koodo
Hello fine folks,I've been able to set up a new number on my new phone, but would like to transfer my recently deactivated old phone number. I'm not able to do it here because access is required to the old number. Since I cannot receive texts or call...
Resolved! Plan problem- no internet
I have a plan $40 for 15GB 4G, suddenly it now changed to 5GB without notice. I looked everywhere in Community and realized there were some advice how to resolve issue (with incognito/private window, with refresh button), but it dosen't help me to re...
Resolved! cannot login to site get "forbidden" page
Hi,I just registered a new sim and account and when I attempt to log in to the site to my account section I get a error webpage thatjust simply says "forbidden"
Resolved! Phone not accepting calls or Texts
My phone has not been accepting calls or text and I can't make calls or texts and my data isn't working. Is there a service outage?
Re open request - Ticket ID:280294-245
Hello, Can you reopen the case above?I replied there, but I'm not sure if it is still open. Thanks!
Resolved! Problems with my phone number
Hi,There seems to be an issue with my number being transferred over to public, as my old provider is still billing me and I’m unable to receive calls for the last 6 months. Also I signed up during the promotion of receiving a discount but have not go...
No changes for 3G plans but more options added for 4G, AGAIN!
Hey all, I was responding to another thread about current plan offers and decided to check self serve before posting in case the plan I was going to recommend had been removed and notice PM has added two more 4G plans and removed one. Alas, nothing ...
Activated SIM card, paid and then nothing
Hi all, ----edit--- SOLVED --- I just activated my new SIM card (first time), got the number and paid the plan (40$). Then the website went down. So I dont remember my phone number, SIM card still does not work, did not get any confirmation email or...
My account
How do I set up a "my account"
Cannot make out going calls without adding 1
Hi, since a week ago, i cannot make out going calls unless I add a 1 in front of the number. My public mobile number starts with 416 , even when I dial a 647 numberI have to add a 1-647 for the call to go out. Is this expected ? I also think this i...
Resolved! Data Service Down
Is Data service down for anyone else? 2 people in my home with active accounts and no data service. Seems to be some reports on twitter also, but no updates or acknowledgment from Public Mobile socials, which seems to be all but abandoned.
Connection issues
I have a balance for the following month but my account still says it's temporarily suspended
Resolved! Getting charged for an account that does not exist
Hi, I created an account with public mobile then transferred the number to freedom mobile a year ago. It seems like I have been getting charged since then, even though my number is not even recognized by public mobile. I’d like to get in touch with c...
Resolved! Service
Input my money on my account and device has not resumed
