Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I need to update my payment method as my VISA expired. Usually, it would happen through autopsy. However, since it got expired the 'my account' has been suspended and requires further verification to log in. This verification prompts me for an OT...
I need to add my middle name to my account information, and I continue to receive the below error message when trying to update my account information: "Sorry, we could not reset your account info at this moment. Please try again later." Does anyone ...
Hello. I have 1 GB available and used 225 MB so far. But Public Mobile sent me SMS that I used 75 % of my data!What is going on?
If I switch to the new rewards program do I loose my 5 friends referrals? Thank you
I ordered four Sim cards. Two SIM cards have arrived. My order numbers were 299848 and 299845. I’m waiting for the other two SIM cards to open for new accounts.
How do I see what is using my data? I received the 75% and the 95% usage messages but when I go into my account and go to usage history, filter for "data", it says "no usage records found". I even change it to 60 days and it says the same thing.
I am in Canada and I have just bought the US talk and data plan and now trying to call the hotel in Minnesta 1(952) number. I am getting the message that I have used all the minutes and can not call this number. please advise
How to disactivate my plan
I am considering changing the plan. The disclaimer on the change screen says "After changing your plan, you will loose your current promotions." I am a public mobile customer for a long time and have accumulated rewards, like Loyalty, Refer-a-Friend,...
My 90 day plan just got renewed for $90, however I want to transfer to another carrier. Will I get a refund for the amount of days i did not use the plan (88 days), since I am leaving public mobile. edited by computergeek541: miscategorized as Comm...
I for some reason since the website changed, cannot add money to my account to renew for the month. Is anyone else having this problem?? So frustrating. I click on add money and it does nothing.
Can the 2GB bonus promotion and the 3X reward promotion currently being offered be stacked for new subscribers?
Hi,I have been with Public Mobile since 2019 and when I started I enrolled in Autopay and the date was the 28th of each month. Over the years that date has changed and now is on or around the 10th of the month. Does anyone know why the payment date h...
I changed my plan and minutes later topped up, however it reverted to the old plan! I wanted to upgrade to the 65 dollar plan.
Every time I lock in my account, I see a sign turn and turn very long before I get the question that I want SMS or email. That's really a waste of time. Could you shorten the waiting time ? Sometime I have to give up waiting.Thank you.tp0436 edite...
I am trying to purchase a data add on but it keeps saying sorry something went wrong no matter what I try. It also doesn't work by calling *611. My bank says my card is fine. I have used this card online today and it works fine. It's the same pre reg...
I brough a Sim card on 2 Aug, 2022 , my authorization code # 310536 but i didn't recieve Please check , why a SIM not coming and send me a ticket thank's kevin
I didnt pay for my account last month starting July 17th, nd want to start a new pre-authorization today. Will public mobile charge for the period July 17th until Aug 10th even though I didn't use my phone and obviously didn't pay for the period. My...
I purchased an add on of 1G and am unable to use it or apply it to my account. My data has been turned off and I don’t know why I can’t use the add on I purchased yesterday.
For emergencies, I have a legacy plan with 50 mins of talk and 50 text messages for my child. I was recently checking the usage and saw that when I called my child and it went to voicemail for 3 seconds, it showed a talk time of 30 seconds on public ...
I live in the Binbrook area and so often I have ‘no service’ on my iPhone. So as a result I can’t use my cell phone to call out from my home. What can be done about this? I’m supposed to be able to call to/from anywhere in Canada.
I have set up automatic payment enabled. The problem is I had a faulty charge on my credit card and had to cancel my credit card. The bank is sending me a new credit card in the mail. Again the problem is my payment is due Aug 12th and my new card ...
How can I get into my account if my email doesn't work any more
Hi.I recently bought an extra gig of data to use for this month, i also have 2gigs of promotional data included. I used up the data included with my plan but my phone seems to refuse to use the add-on data i've purchased i also get the notificatio...
Hi,my mom had a phone number for 40 years and now that she passed away, I’d like to get that phone number. I call her provider Vidéotron and they say that I need to contact public mobile so they can ask videotron for that phone number.Anyone knows h...
I was notified last week that I had used up 75% of my data, then added to it and now I got the same notification! What is happening?
So today I went to Walmart canada to get a top up voucher for public mobile and the had a problem processing the voucher they told me it is that the public mobile is not approved the transaction and it is not the machine at Walmart canada was that ha...
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