Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, since a week ago, i cannot make out going calls unless I add a 1 in front of the number. My public mobile number starts with 416 , even when I dial a 647 numberI have to add a 1-647 for the call to go out. Is this expected ? I also think this i...
Is Data service down for anyone else? 2 people in my home with active accounts and no data service. Seems to be some reports on twitter also, but no updates or acknowledgment from Public Mobile socials, which seems to be all but abandoned.
Hi, I created an account with public mobile then transferred the number to freedom mobile a year ago. It seems like I have been getting charged since then, even though my number is not even recognized by public mobile. I’d like to get in touch with c...
I lost my phone, with my SIM card in it obviously. I want to keep my old number and add my new phone to my account. Not really sure how , simbot wasn’t helpful
Hope this saves someone else some time.Tried several apn settings found on line, this is what finally worked for me: Name: Public Mobile SPAPN: sp.mb.comProxy: 74.49.0.18Port: 80User Name: not setPassword: not setServer: not set MMSC: http://...
i am going to the US for some time and am looking for a cost efficient plan. i won't need data, just the ability to make or recieve calls/texts. does the $15/mo plan include US roaming? any suggestions on which plan fits me best?
I have just activated my SIM with you online and tried signing in but repeatedly got the Forbidden page (using different browsers, clearing cookies etc. as suggested on Forums)
Please advise: account is suspended! My grandma doesn’t remember her login info. Tried to submit a ticket but unsuccessful because my grandma doesn’t remember. I’ve bought $80 in vouchers and it’s still not working! Please help! Thank you!
I was converted/enabled for VoLTE service with Public Mobile today. Indeed, I remain on LTE or LTE+ while on a call now. Great! Call setup is imperceptibly faster and call quality is exactly the same, so most people won't notice any difference. But i...
hello I was wondering if anyone could help me out... I'm having trouble logging in because the email that's on my self serve account I do not use anymore nor can I use so I have a new email.. but everytime I sign Into my self serve they want to sen...
Hi all, (new activation will be porting over current number from Virgin Mobile) I've tried all the suggestions: -tried clearing cache -tried incognito mode -tried restarting fresh browser session on every attempt -tried multiple credit cards -tri...
I am trying to create a ticket regarding payments while my services are suspended.The workflow is failing at Step 3. Verify your identity where "Verify using SMS" won't work because of suspension and "Verify with My Account Credentials" is failing wi...
I choose to defer payment for a month and now I can't seem to resume it. I tried to "Reactivate My Account" couple of times and also waited for 30 mins as mentioned but so far my service hasn't started. After the first time I did see a $30 card payme...
Just checking if I get the additional $1 off every year for loyalty (I know up to 5 years. I'm approaching year 2 and wondering if I should just switch to points. Also, if I upgrade my plan, do I have to switch to the points loyalty plan? Thanks
I received a text message that VoLTE has now been enabled on PM's network. I have two questions about this, and haven't been able to find answers elsewhere on the Community, so hoping someone can help: 1. The message says that my device does not supp...
Hello,I'm trying to move a friend's Koodo number over to a Public Mobile SIM, but it just spins forever.I decided to just create a new number instead. It is currently spinning also. I'm not sure how long it will take.For some reason, when I try to ve...
I signed into my account successfully then somehow got signed out. I went to sign in again and was being sent verification codes over and over. I followed the suggestion to change my password if I was having problems logging in. but I am still bein...
I am trying to help my gf with transferring her number from FIDO and activating a SIM. I am having a few problems:- I cannot enter her first name in the field. It is too many characters.- I cannot get past the credit card payment, even after trying s...
Hi, I need to submit a ticket but couldn't verify myself. The first option doesn't take my username and password. The second option requires a pin which I don't have. Third option I filled up last payment details, account number, etc but there was on...
I am having an issue from porting my phone number from Fido to PM.The PM agent has been helping but still not solved the issue. Here is the issue now.When the Fido SIM is in my phone, everything works fine except that I do not receive any incoming te...
