Community

Dalefin · ‎02-11-2022

Hi,

I purchased a iphone 8 plus in January. A notification said I would get a free sim card which I havent recieved as yet.

Any ideas?

esjliv · ‎02-11-2022

@Dalefin wrote:
Hi,
I purchased a iphone 8 plus in January. A notification said I would get a free sim card which I havent recieved as yet.

Any ideas?

@Dalefin but you got your phone right?

Just missing the SIM card with it?...then yes, contact CSA as others provided.

If you didn't get your phone yet, the SIM should be with the phone shipment.

computergeek541 · ‎02-11-2022

Moved: https://productioncommunity.publicmobile.ca/t5/Oracle-Archive/Place-to-move-redundant-threads/m-p/786939#U786939

darlicious · ‎02-11-2022

@Dalefin

Contact customer support. If you want them to send you a replacement include the order # from your phone shipment, the shipping address and the email you used for the order. If you do not want to wait for the SIM card ask them for a credit to your account so once you activate and purchase a sim card from a local retailer and save the reciept to remit a copy of to pm via private messaging by contacting customer support again and using your original ticket reference # of today's inquiry.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.