Forgotten Security Questions

[Susiesikuliaq]

I need help to get into my self serve

[Yummy]

Only PM agent can help you with account issues.

If ticketing does not work, send them direct private mail as per links provided.

[VIP_Tech]

Hi @Susiesikuliaq 

get in touch with  Customer Support Agent (publicmobile.ca)

will reset.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

[BKNS27]

@Susiesikuliaq 

Only the CS_Agent can help you with login to your Self Serve account but they will need your security PIN, email address, phone number etc.

[esjliv]

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@Susiesikuliaq wrote:

I need help to get into my self serve

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@Susiesikuliaq  ask customer support to help if you cannot use the forgot your password option.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

EDIT: sorry, I should have asked...was an account ever created? If not, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

Also note, any account in nonpay/suspended status for over 90 days is permanently closed (including access to self serve).