HOW TO LOCK OR TRACK A LOST PHONE

[szi]

I lost my phone, how can I track it or lock it now.

Regards

[Yummy]

First thing - suspend your PM account, remove autopay and credit card so whoever finds it cannot abuse your number.

PM does not provide service to report lost/stolen phones to national database.

How can google/samsung tracking help finding a phone if whoever finds it does factory reset and wipes out everything from the phone?

[BKNS27]

@szi 

What make and model is your lost phone?

[softech]

For tracking the lost phone, did you registered the phone with Google/Samsung/Apple?

if so, you can try  to track it, find the last known location.  If you are lucky, you can even remotely wipe the phone or lock it

Apple: https://www.icloud.com/find

Samsung:  https://findmymobile.samsung.com/

Google:  https://myaccount.google.com/find-your-phone

[HALIMACS]

@szi 

Log into your self-serve, then choose Plan & Add-ons to get to Lost/Stolen Phone option:

[esjliv · Accepted solution]

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@szi wrote:

I lost my phone, how can I track it or lock it now.

Regards

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@szi  sorry to hear this.

Do you have a google account attached to it to use the Find My Phone feature?

Or, Samsung also has a similar feature.

iphones as well.

You can also use the above services to lock it or add a message to the screen lock.

Sorry, but Public Mobile cannot help you find it...if that is what you were also asking.

Have you tried calling it? Any luck?

You can list your phone lost/stolen on your self serve account, see here: https://www.publicmobile.ca/en/bc/get-help/articles/lost-or-stolen-phone

This way you will not be charged for further renewals and no one has the ability to use the services on it.

Then obtain a new SIM card (and phone) and you can swap the SIM card to your account so you have the same phone number. Then you can reactivate the plan out of lost/stolen mode.