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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Roaming

I purchased a uUS roaming plan which has both text and phone minutes and have 4 days l left on it. But now getting voice and text messages saying I Don’t have a roaming plan. What’s going wrong

Resolved! cancel pre-authorized payment

how can I cancel my preauthorized payments?

Resolved! How do I change my original email

I'm trying to access my online account and I no longer have access to the original email and need to change it to my current email

Resolved! Upgrading Phone

I have changed phones from a iPhone 6 to an iPhone 8. When I switched the SIM card. The iPhone 8 display the following message.SIM Not SupportedThe SIM that you currently have installed in this iPhone is from a carrier that is not supported under the...

Resolved! Cannot Process Payment

I'm trying to setup a new account and transfer my number from another provider. When I try to process the payment and activate the sim, I get a message, we are unable to process your payment at this time, please try another card. I've tried two diffe...

Resolved! Can’t get into my account

I have tried for four days to get into my account unless someone helps,my account will be going dormant, and it will be shut down because I need to change some information on the account. .

Resolved! Ordered a New sim card back on December 23rd and still haven't received it

I ordered a new SIM card last month and still haven't received it yet. Any help is appreciated

Resolved! SIM card hasn’t arrived

I purchased a SIM card online on Dec 28th and it hasn’t arrived yet. When should I expect it?It was on order number 321264.thanksTed Overmeyer

DOTMOBILE

not specific to Public Mobile

Resolved! Port out request for transferring number from public to fido

Hello, I need to transfer my number, but because of the port out, Fido could not do that.Could you please deactive it?

No internet

I recently changed to the 15gb 4g speed from 12gb every 3 months. I had yesterday but not the LTE signal is on but no internet. I also notice today is the my payment due and I'm already on preauthorize payment plan Please help. Thanks

Resolved! Jamaica

no service no text/data in Jamaica.. purchased add ons still no service… why??!!!!…. I need to make calls and use my phone!!!!

Resolved! No service

I have a canadian PM account. Since landing in Mexico...my phone has shown "no service". the local provider tried their card and said my phone is locked. I have used the phone in other countries with different providers so it isn't locked. Any ideas?...

Resolved! Best way to keep rewards and number while out of country?

Will be gone for 1-2 year, what is the cheapest way to keep my number and rewards points?

Cannot make or receive phone calls, everything else works, no recent changes

Been with PM for a few years now. No recent changes. Data and txt works, but cannot make or receive phone calls. Tried airplane mode on-off, tried resetting network settings, tried rebooting the phone. Account is active. Any ideas?

Resolved! New points system

Hello,I recently saw the new points system on public mobiles website and am confused about how it works, I'm a long time customer and plan on staying here, is it better to keep my old rewards than switch? What's the benefit to switching?Thanks

Resolved! Help logging in

My son can not login to his account to make a payment, after I make it for him pre-authorized payment as his sister and I. He was in African when he noticed the payment did not go through. I tried to take care of it but there is no way I can sign in ...

Calls direct to voicemail

I joined Public Mobile 4 hrs ago and all of my calls go directly to my voicemail. I changed my message, but the calls still go voicemail?

login Error

the error code is ("massage": "unauthorized")

Resolved! phone purchase credit

Purchased a phone from PM supposed to receive a $5 credit per month for 6 months. Have not received it yet?

The 611 menu is not completely useful

I phoned 611 to find out my talk time balance and data balance. However, it simply told me that my "balance is zero" and when the next top-up is due. LOL. I didn't care to know what my arrears are; I wanted to know the balance of TALK TIME and DATA. ...

Resolved! "Page Expired"

It is a matter of great annoyance and frustration since I started with PM. I can easily log in to my account on my desktop PCs, but when I try to log in on my Android phone, I get the above error invariably. To make matters worse, my main TELUS accou...

Trying to pay for a week

Been trying to pay for a week, my card on file works fine for everything else, everything in online banking checks out, I can't call my credit card company because you disconnected my phone and both your online portal and 611 are just bots that say '...

myaccount.publicmobile.ca/ does NOT work!

When I phoned 611 it tells me I can access my account at this URL. I tried several different browsers to no avail. Then, I discovered that it is a secure site. So, the (partial) announcement should include the https:// prefix, because most people mig...

Resolved! Cannot login...

I have cleared my caches restarted my phone, my browser and have tried using different browsers and in incognito mode and still I receive the "Page Expired" page. This needs to be fixed.

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