[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Volte
Not a question just a commentafter reading VoLTE (Voice Over LTE) FAQsCustomers who activated on the Public Mobile network after February 22, 2023 will automatically have their customer profile enabled with VoLTE (Voice over LTE). Customers who activ...
Activating SIM card error 821
Activation error 821
Resolved! Support
I accidentally locked my sim card. Now it is asking for the PUK #How do i get that number to unlock the sim card.
Call minutes deducted even for toll free number
Hi. I have very less usage of phone so using the $15 plan but I noticed that for below toll free number (ENMAX), minutes got deducted: Is it supposed to be like this?
Trying to change my plan
I'm trying to downgrade my plan but I have no idea how. The chat tells me to go to overview and click change plan but I absolutely can't find that. Help?
Data not working in Nova Scotia
I am able to receive and make calls. Can use internet when on wifi but off WiFi no data. My phone shows full bars for connection but no 4g or LTE symbol confirming connection. Anyone else experiencing this? Are there upgrades happening or another ex...
Email to text - no longer working?
In the past I was able to send an email to [email protected] and I would receive it as a text message. But it's not working anymore... Did something change? TIA.Ben
Reciving calls
I just bought a sim card 1 day ago and activated it and bought my plan, I can make calls and send and receive texts but not receive calls. I previously had a wifi only number(text now) and used that number for this sim. Is there something specific i ...
Resolved! US Version Phone
I am looking into buying a new phone from Amazon.com, a US retailer. I saw that the phones there are listed as "US Version." Will a "US Version" phone work in Canada without incurring any extra charges? If not, how can I make a "US Version" phone wor...
Resolved! Hi there,
I placed an order but I didn't receive the Simcard. Could you please check and keep me updated with order no. 329269. ThanksMozhgan
Data
I am putting this question on behalf of my son. He has public mobile connection and now planning to switch to other service provider.He had plan of 20GB package for data and it is consumed in 12 days without having any apps running on the phone. He t...
Resolved! changing my email address
Hello, How do I change my email address associated with my public mobile account?Thank you.
Resolved! need to talk to customer service
i have a phone number that says it’s an outgoing call and it’s on my phone bill very very many times i pay by the minute so every time it says i have called this number it’s taking a minute off my calling time. i have no idea what or who this number ...
Activating SIM card
Hi there,I tried to activate a new SIM card and transfer my old Bell phone number to PM. I'm getting the 802 error code every time I am trying to activate my account. I submitted a ticket and an agent finally contacted me, asked me what the problem i...
Resolved! Locked out of account
I just need to get access to my account and get my account number. I am leaving public mobile. I can’t even get the account number at all. I sent a ticket but nothing is showing up on my previous history of communication. please help! I’m porting ove...
Seemed to be over billed
I have been a customer for years now and am on the $25.00/month plan. Because of referrals and rewards I only pay 16.95/month but on my most recent credit card statement I noticed that I was charged 16.95 on Feb 10 and then again on Feb 17? I know th...
Resolved! Points
Hi Can we gift the points we collect each month? Thanks
Resolved! US Plans
Hello,My daugher is going to be in the USA for 3 months and I need a plan for her.How do I get something for 3 months. doing an add-on every 15 days is insane and too expensive.IF and ONLY IFI change to a new carrier can I come back in the fall with ...
Password reset
I have tried to reset my password on my account and keep giving me an error what's going on I need help
Resolved! Refund
I recharged my account and then ported out in 10 days how do i get me refund for balance days
Resolved! SIM card transfer
I transferred fido's number to piblic mobile last night. Maybe it was my input error that led to the activation of SIM but the wrong number. Could you please tell me how to correct this error and change my public mobile number to my previous fido num...
Switching providers and transferring number
Trying to switch from bell to PM and it keeps saying my number is invalid. Wondering what to do?
Resolved! Whatsapp Installation on new number
Hi - I have recently changed my number as we moved to a different province. My previous number was also from Public Mobile. I am trying to install Whatsapp and not getting a verification code. It keeps saying "use your other phone to confirm moving w...
unable to send pictures
Just wondering why I am unable to send pictures can send messages but not pictures. Any ideas
Resolved! My us add on not working
Can someone please help
Resolved! Change of Address
My city is not listed in the drop down so won't allow me to change my address. St. Albert, Alberta
Resolved! Phone number transfer
Switched providers from Virgin Mobile to Public Mobile a couple of days ago- receiving some texts, I can call out but not receive phone calls. I called Virgin and they said the transfer is incomplete. Tried to contact / create a ticket through Publi...
Resolved! Phone
I have just travelled to the US and when I attempt to make a call the phone says I do not have a US plan. I did buy an add on fans have 500 min. of international calls?
Resolved! Call / Message history or bill
Hi i need the call history/msg history or invoice for 2022 Sep1 to oct31, it's urgent
