03-27-2023 12:23 PM
I got a text to pay my monthly fee but wasn’t enough on my card that I have registered to cover it.
I went to the website logged in and it says account deactivated.
I transfer the money to my card and paid using the button on the website where it shows the cart.
I get a note saying paid public
mobile, but pm page says oops, something went wrong. Tried refreshing and using multiple browsers but it still says deactivated saying I need to pay.
still can’t call or text
it’s been half an hour already
what can I do?
03-27-2023 12:26 PM
HI@qcriderfan87 your account wasn't deactivated but just suspended
You might want to wait an hour first as there could a a fraud lock now
After the one hour wait, try again using Incognito/Private/Secrete browser mode and make payment that way
Or if you want to activate quicker, try to get a voucher from Shopper drug mart, then login to My Account to load the voucher (usually you can use *611 to load, but *611 could still have problem now, but you can try)
03-27-2023 12:24 PM
Your account is just suspended not deactivated.
Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.
What kind of card do you use to pay the bill? Only credit cards are accepted and VISA/MC debit.