Why cant i send messages but i have unlimited texts

[Ashadrle2006]

My plan says i have unlimited texts and calls but it wont work even with my data on.

[corrio]

I had this happen to me recently and I ended up turning my phone off and on (or may have just turned on airplane mode and off). But it worked. Hopefully it's a quick fix for you! 

[BKNS27]

@Ashadrle2006 

Can we get more detail so we can help further?

Did you recently ported your old number over to PM?

If so, you need to contact a CS_Agent to restart the porting process for you.

If not, check to see if there is an outage in your area by checking the map:

https://istheservicedowncanada.com/status/telus/map 

[hTideGnow]

HI @Ashadrle2006 

if you just joined PM, maybe a Reset all networks will help.  Try it

[will13am]

@Ashadrle2006 , are you using an iPhone and have iMessages on?  

[Meow]

Do you use Native SMS app or some 3rd party app?

With native app if you have service SMS should go through. Only MMS require Data on for native texting app.