03-27-2023 09:02 AM
03-27-2023 10:12 AM
HI @Scott6 can you login to My Account ?
If you have trouble logging in My Account, you can either try to reset password or submit ticket with PM CS Agent for help to reset
Please submit ticket at : https://publicmobile.ca/chatbot.
First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
03-27-2023 09:12 AM
You can also log into your self serve account to make the payment.
There you can make a one-time payment with a credit card or Visa/MasterCard debit or enter a payment voucher.
03-27-2023 09:06 AM
Try calling 1 855 4PUBLIC and enter your 10 digit phone number. You may have to try calling 611 or the preceding number a few times for it to work. There is an ongoing issue at the moment with accessing tbe 611/IVR system.