If your services are suspended make a payment thru the 611/IVR system or by calling 1 855 4PUBLIC and entering your 10 digit phone number to pay with a voucher or the card on file if you know your 4 digit account PIN #. Once reactivated you can recieve the 2FA verification code via SMS text to your phone.
I do not receive the verification to my email or phone and because of that i cant get in to my account what should i do
Is your account in suspension? Fior supsended accounts, the 2FA code can only be received by e-mail. Check your e-mail spam box and check that the Public Mobile e-mail address isn't being accidently blocked. If the e-mail isn't there, you'll need to ask a customer support agent for help using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html
