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Lost SIM Card

Great Neighbour / Super Voisin

Hello, I lost my Sim Card and I desire to have another SIM card with the same number, what do I do?


Mayor / Maire



you can certainly get a new sim card and link the old phone number on the new card


Then get a sim card from local Telus or Koodo store


Please note if you order the sim from PM online, it could take long to deliver, as many as 3 weeks


Once you got the sim card, go to My Account from ONLY a desktop or laptop computer to request Change Sim card (please note that due to some glitches, accessing change sim care from mobile phone or tablet won't work)


After you logged in, unsuspend first if you have suspended your service earlier.

Then click Quick Links on the top right and select Change Sim card and follow the steps: