The concept of a signature continues to be lost on some folks. It's when the "signature" is posted for seemingly every question that the comment is made. Obviously direct the customer there when it's appropriate. Like immediately when someone asks how to change their account email login.
haha.. yes I offer that a lot (probably some members thought that is a "signature" reply), but rather than discourage a newly activated subscriber for waiting couple hours for a reply, I rather them to get it fix in 30 mins. Afterall, you discourage them long enough, they can take the Winback offer from their old provider. LoL
@HALIMACS I know it seems weird to give out the Telus porting number, however their service is excellent. My daughter was porting her Koodo wireless home phone which failed as authorizing text cannot be received. The Telus hotline agent took her PM AND Koodo info and completed the transfer. She did not need to even contact Koodo! ☀️
There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed