[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! To find email address in my account
Can I find my email address for my account Community?
Resolved! U.S. Add-Ons
I purchased 15-day talk and text add-ons Friday, March 17. My talk is working fine but my texting is not working at all. No texts are getting through. My account now says I only have 12/15 days left for talk and text. I checked my APN setting and i...
Resolved! Account Status Your account has been suspended
When I tries to log in my account to check on my payment history and prepayment status, I saw the above message saying "To reactivate your current plan, you need to pay your outstanding balance. Suspended accounts are deactivated after 90 days of no...
Resolved! Lost phone and sim card
My friend lost his phone. He was on a prepaid plan with public mobile. Can he get a new SIM card with the same phone number by going to the store? He seems to think that because it's a prepaid plan, it's impossible to get his number back. Please help
Resolved! Unable to login/change password
Hi I'm unable to login my account or change password. My phone service is locked and I've been making continuous payments. Don't know what's happening pls help
Resolved! My phone got hacked and they changed my sim card number
Hi there, my phone got hacked today and the hackers changed my sim card instantly making me lose access to my public mobile account and all my other financial accounts since they use 2 factor aunthentication. I've been frantically calling all my fina...
My phone shows: "No Service"
Hi, My phone shows "No Service" all of a sudden. I have restarted my phone, but that does not seem to fix the issue.I have turned on airplane mode, and turned it off. I have also turned on WiFi, and turned it off again. I am unable to make calls.
Resolved! account
How can i add my husbands mane to my account as a contact person.
My phone number is used by another to spam people
Hi, I just realized that someone use my phone number to call other people as as a scam. I am wondering how I can handle this issue? Should I report it to police? Thanks, Tho.
Resolved! Call Forwarding
Resolved! Travel to Austria this June
I am planning to travel to Austria this June. What do I need to to to make sure my phone (messaging, calling, and data) works there?
Can I update my credit card info on community?
My account have been locked out due the too many times tries to login. What should I do?
Resolved! Suspension of an account
hi, I heard that you can suspend the cell phone account for 3 month(or 2 month) while keep the phone numbers and have the cell phone bill start charge on the 3rd month. thank you very much.
Resolved! Out going call not working
Hi,I am unable to make outgoing calls for certain numbers especially toll free numbers and public authority numbers. I have done following so far couple of times but did not work.1) Switch off the phone and restarted2) Tried airplan mode3) change net...
US Data
I am in the US and close to using up my 3GB of data from the add on and I will be here for a few more days. How can I add more data or can you only use one add on? I need data for driving purposes so this really sucks.
Unlock phone
Just wondering if there is a moderator out there who can unlock my phone. I purchased another and would like my old one unlocked. Thanks.
Big Usage Error
The usage summary shows I have used a substantial 2.33 gigabytes of data while the day-by-day usage shows a total of only 240.48 megabytes in this billing cycle. The latter is typically what I experience as a low usage user. I am troubled by this ine...
Lost my phone number was In a coma
My number is attached as a 2nd factor authentication for many important accounts. I need this number back...
My phone isn’t working
Account says active but won’t use any data so when out of wifi nothing will go through.
Resolved! Long distance calls disabled.
Hello,As shown in the below information, I still have 257 mins left for my long-distance call. When I tried to call a long distance, I am getting rejected. Would you please fix this issue for me. Below is information copied from my account:"500 mins5...
Can't log in
I need to submit a ticket as I can't log into my account. I did try to reset my password and it said it was successful. However, when I try to log back in, it says email and/or password does not match. Now I am locked out (for 3 hours??). My credit c...
Resolved! Did auto-pay change to automatic top-up?
I just noticed this this month. Usually I get a reminder a few days in advance to ensure that I have enough funds to cover my next month's payment. I'm on auto-pay. So usually after I get this message, I go into my account and check my balance. I...
Resolved! International texts and calls
Hello there,I am leaving Canada to Jordan for a vacation. How can I keep receiving texts or calls while I am outside Canada?Your help is appreciated!
Resolved! How can I add the ability to call
Australia my buddy called me, but I want the ability to call him back. A single number. Can I add one number to the plan? If not, where do I request the feature? your friend, JB81
Resolved! Reset password
Hello... I am having problems signing into my Self-Serve account. This seems to be an ongoing problem with my account as I can see from the message history. I have tried to reset the password a number of times but keep getting a message telling me ...
Resolved! My phone is receiving calls from two numbers (very similar with only 1 number different). How do I c
My phone is receiving calls from two numbers (very similar with only 1 number different). How do I correct?
