Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello,Good day!Since I change to Public mobile, when i logged in to my other account and needs an sms message for my verification code, i cant receive any sms message.Please help me out to solve this issue.Thanks a lot! Sincerely,Eden
I bought a US Roaming and Talk and Text 15 day package for $50 and it’s not working. roaming is on in settings. I changed APN to APN:SP.MB.COM and rebooted my phone. ugh. What do I do or how do I get a refund for the service that I’ve paid for that...
I play for unlimited Canadian wide calling, and every time I try make and outgoing call it keeps saying no more available minutes…and I just paid my bill last Friday… never had this issue before
I pay for 3 accounts each month: I just received my latest Credit card statement ending on 13Mar2023, and I have an extra charge of $28.00 on 18Feb2023. Not sure what this is for. From the date, I assume it's regarding either my account or my husb...
Hi, I added funds to our account this morning. And I have not been able to successfully add the us roaming data bundle. Our existing one has expired and need to add another 15 days. Can you help?
I've ported many times before, but this is the first time I've tried to and the account number is said to be wrong. I go thru the motions on Koodo port page and when I try to enter the account number for my son's PM account number it says it is wrong...
Hey there, my mom is an existing public mobile customer who needs to make a payment to have her services up and running. We are able to login to her online account, however it requires us to input a verification code being sent to an email we don’t h...
All that’s been suggested on this thread I have tried to no avail…- switched brower/cleared cache- no charge in my card yet- repeated activation several times- tried all suggestions from online person- transferring phone numbers from Bell, and entere...
I set up accounts/phone plans for myself and my husband. I needed to change the credit card on file before the card renews with its $120 annual fee. I changed it in my account no problem but my husband and I cannot get into his account. He has don...
I can't get into my account to add money as it wants a code from the email. I can't get into the email as I need a code from the phone number. The card on file was destroyed and a new card was issued so we can not add funds through *611. Is there ...
Phone is asking for a puk code. Where can I find the puk code for public mobile?Phone is asking for a puk code. Where can I find the puk code for public mobile?
OK, 'newby' here -> need to catch our flight to Mexico from the US so we will be driving down to Seattle. We will be on route for over a day and I just want to clarify that when I purchase the shortest time available that my Canadian plan will still...
I am trying to contact a moderator to resume receiving promotional text messages and find that I need some direction. Any assistance would be appreciated.
I purchased 15-day talk and text add-ons Friday, March 17. My talk is working fine but my texting is not working at all. No texts are getting through. My account now says I only have 12/15 days left for talk and text. I checked my APN setting and i...
When I tries to log in my account to check on my payment history and prepayment status, I saw the above message saying "To reactivate your current plan, you need to pay your outstanding balance. Suspended accounts are deactivated after 90 days of no...
