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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Add-on not active

I purchased an add-on of 1 GB for $15 online in Toronto,Ontario. In my self serve menu the add-on is active but I’m not being able to use the internet at all. need help with it since I’m stuck on the road

Resolved! Incoming calls not working

I set up my new account one day ago on my Galaxy S8. Outgoing calls work fine, but incoming calls go straight to voice-mail. Has anyone else had this issue or found a solution?

plan

Resolved! plan

HI i am trying to add an update to my acc #100********* i want to get the plan for 50 $ a month

Does Public Mobile allow access to 0870 numbers

International Calling

Resolved! Cyprus Calls are not working

I purchased an International Plan and yet I still cannot contact my brother in Cyprus which is in the Mediterranean. Why not?

My data

Hi I.m wondering why a payment came out on my credit card on June 2 and june 7 for 23.00 and another on june 17th for 14.00 and its telling me I used up 95 percent of my data already. That's impossible.my data seems to be getting low awful quick with...

Resolved! Close community profile

Can someone please close my community profile? I no longer have use for it. Thanks

I cannot submit payment

'Im sorry. The number you dialed cannot be completed from your calling area.'

Resolved! 'Im sorry. The number you dialed cannot be completed from your calling area.'

For 3 months I've not been able to call my pharmacist. Local call. Same area code as me. I have $50 plan. Lots of minutes. Tried last month and this month. I've tried with and without +1. Text messages work.Incoming from that number works. Outgoing g...

Resolved! friend referred

Hello, I've mentioned to my friend about the Public Mobile a while ago and he switched first his daughter and then him the rest of family, wife son, mother father.He mentioned my name and phone number (as he mentioned to me), however, I don’t see u...

No activation

My phone says it not activated and I can't add my minutes

Auto-pay failure grace period?

Hello, this is perhaps not so much of a question but a suggestion. I had auto-pay set up and for whatever reason, my credit card decided to not be cooperative-- this is not my issue however. My issue is that there was a gap in my access to phone serv...

What happens when data on call minutes finishes ?

Resolved! What happens when data on call minutes finishes ?

I wonder What happens when data on call minutes finishes? Does it become disconnected or it would not become disconnected and there would be overcharges based on extra usage?

Resolved! calling over Seas

i need to be able to call Cyprus, i added an international plan but I am still not able to make calls to Cyprus. are there any other options for me

Vacation out of Province

Resolved! Vacation out of Province

I currently have the $35 Canada wide phone plan. I live in Nova Scotia and hope to travel to Newfoundland in August. Does placing calls from Newfoundland affect my long distance phone plan or texting? I should think not, but I don't want to find a h...

Resolved! Add ons

How many month the not used add ons will be still on account? Until when ( how many months) would it be transferred to the next months if not used completely?

Resolved! Account information

Is there someone who can help me out with my account number ? I forgot my login info so I can't get into there but if there is a way to reset the whole account info then please tell me!!

Resolved! Switch from province wide to Canada wide

I have a province wide account with 6gb 4G LTE data (90 days). I need to switch to Canada wide calling but the only way I see to do it is to completely restart with a new plan. The new plans all look like they have 3G data which isn’t great. Is there...

Resolved! Please disregard this message if you have enough funds in your balance or are on AutoPay.

Discovered no service on my line of 1.5 years while driving today. Once I got back home, I noticed the following message when I logged into my account: Please disregard this message if you have enough funds in your balance or are on AutoPay.Your acco...

Porting of number didn't work

I requested to have my number ported from Freedom Mobile to Public Mobile, but according to my chat with Freedom mobile, my number with them is still active (14 hours after activation of account and request to port). They asked me to get Public Mobil...

Re: Beginner’s Guide to the Community

Hello I'm Rob your new nabour this is the rank I was given Thank you Rob

Resolved! If someone activates a SIM and then within hours suspends the account....

Does that affect their $10 one time credit? A friend did that and he is yet to see his credit and it is day 5 of starting up.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Add-on not active

Resolved! Incoming calls not working

plan

plan

Resolved! plan

Does Public Mobile allow access to 0870 numbers

International Calling

Resolved! Cyprus Calls are not working

My data

Resolved! Close community profile

I cannot submit payment

I cannot submit payment

'Im sorry. The number you dialed cannot be completed from your calling area.'

'Im sorry. The number you dialed cannot be completed from your calling area.'

Resolved! 'Im sorry. The number you dialed cannot be completed from your calling area.'

Resolved! friend referred

No activation

Auto-pay failure grace period?

What happens when data on call minutes finishes ?

Resolved! What happens when data on call minutes finishes ?

Resolved! calling over Seas

Vacation out of Province

Resolved! Vacation out of Province

Resolved! Add ons

Resolved! Account information

Resolved! Switch from province wide to Canada wide

Resolved! Please disregard this message if you have enough funds in your balance or are on AutoPay.

Porting of number didn't work

Re: Beginner’s Guide to the Community

Resolved! If someone activates a SIM and then within hours suspends the account....

Receiving texts from Canada while abroad

Charged twice

Messenger Issues

Re: is there a actual customer support agent

Locked out of my account