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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! In Need of help please

Hi! I transferred my mobile number to public mobile like 4hrs ago and I can receive text but when people try to call me they get my voice mail so I need to fix that however when I chat with bot and click contact I get the screen to sign in with my co...

Resolved! Fiona Data Bonus

I see folks are using promo codes to redeem a hurricane Fiona 2GB data bonus. I never received a text containing such a code. How do I go about accessing this data bonus?

Resolved! Porting Old Phone Number Need New Request Generated

I was not able to reply to the phone number porting request within 90 minutes. I need you to help me and push this request through again.

Resolved! Promo code

2GBFiona code comes up as an invalid code

Resolved! Payment

Please, advise why system doesn't accept amount less than 25 dollars ( I have reward 5 dollars and therefore, my payment 20 dollars + tax.

Resolved! Can't remember email address or password only phone number

I can't get into my account. The email is not working. Can reset my account with my phone number and address? Help please.

Resolved! Sim card tracking

Hi there, I ordered a new sim card for my friend. How do I track it? We were in the hurriane storm. Just wondering if there is any delay? Marline

Call to my country

Dear Sir/Madam As you may know there is a protest going on in my country (Iran). and the government has cut the internet access. Many Canadian Operators like Bell and Koodo have made it free for Iranian students to call Iran and talk with their famil...

Can I activate an old iPhone4 on PM?

I have an old iPhone 4 that I've only kept going with another service because it has a number I want to retain... but I'm paying way too much just to save this number!!I want to be able to activate this iPhone 4 with a new account at PM (just the low...

International Minutes

I was awarded 500 International minutes. My account says I have 387 minutes left. I never, ever made any international calls! I cannot find any usage charts or evidence that I made the calls from my number. Otherwise your service is great!Hugh

Porting Number & Pausing Service

Hello everyone, I have a question about porting my number and pausing service. I am a PM customer, but I just bought a new phone with a different provider. I am planning on porting my number to the new phone/company, then I will stay with that compan...

Been overcharged and need PM custormer service phone number

I have been overcharged twice by PM so what should i do?? Have already contacted them but they said they didnt so i contacted the bank. I contacted the bank and they gave me a statement to contact PM. Does anyone have the number for PM customer servi...

Pay

How to set up an auto pay

i activated my sim card a moment ago. but i forgot to use 12months2gb Code

I activated my Sim card just the moment ago, but I forgot to use 12months2gb promotion code. Can I add this promotion to my plan?

Data

Why is self help online saying that my data still has 10 gb unused and I get a text saying I've used all my data?

How to port number from Public Mobile to Rogers

Resolved! Only Public Mobile cannot call Iran

Due to the recent protests in Iran against the government that is killing unarmed and innocent people and restricting Internet access, all the cellular companies in Canada are allowing calls to Iran for free EXCEPT this public mobile. I will change i...

Resolved! Text msg about Data link

I don't know if everyone will see this or not, but YES the link is legit.... You have to sign into your My Account self serve page, then click on the drop down arrow and click on plans and add-ons, scroll down in there and you should see promotional ...

Resolved! Refer-a-friend $5/month bonus

Hello, I signed up my wife for public mobile yesterday with the $5/month refer-a-friend bonus for 5 months that I got a text message about. This bonus has not appeared in either of our payment sections yet. Is there something else I have to do to get...

Resolved! My son is on PM 3G looking to switch to 4G because of not getting calls on 3G as of lately.

Good day all, 1) My son is on PM 3G looking to switch to 4g because of not getting calls on 3g as of lately, past year he had no issues. We are wondering if this would fix this problem? 2) What other advantages would he have besides faster Data speed...

Resolved! Sign in problem

Site is having problems with signing in with new password.. keeps asking for code and won't let me sign in to see my account

Resolved! Travel to Europe

I am travelling to Europe. Just wondering if Public Mobile has any data/voice/texting packages for Europe. I wasn't able to see anything on their website, but maybe wasn't looking in the right place.Thanks

Resolved! Problem in activating simcard

Hello I have activated a simcard but i received this messageHey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone...

Resolved! is the new public point system better than rewards system?

earleir we get $2 for autopay which will be taken off if we switch to points. plus rewards used to get deducted from monthly payments automatically to lower the monthly payment. do the public points work in same way to lower the monthly bill?

Can't receive texts from roger users

I can send them out and they get them, but I can't receive any from them. Don't know how long the issue has been going on but found out today

Rewards / Refer a friend

I received a special promotion. Refer a friend and we will both get a $5 credit for 5 months. My friend decided to take up the offer. Online it states SIM cards are available at Telus stores. Problem is no Telus place locally had a SIM card. The fi...

This company sucks

I tried to log into my account and my password didn't work. I tried to reset the password and the email with the digits to reset my password never arrived. Also, I ordered a sim card 15 days ago and it never arrived. This service is lousy. So I ask f...

Resolved! prorated refund on porting out number to other provider

if I want to port out my phone number to other provider but my billing cycle just started, do I get refund on prorated basis for remaining number of days of billing cycle same as other providers do?

Number is different when texting on 1st text????

So I recently switched over to public from Koodo. On the first text my number is different than mine. But on the second text it switches to my number. Why is that? (FYI I also went from LG to Samsung when I switched carriers).

Resolved! Hurricane Fiona one time GB boost

Hi. It doesn’t show where you enter the code they provided. Also I already added a bunch of add ons this past week. Can the credit be placed retroactively?

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