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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Having trouble accessing MyAccount

Hello,I am new to public mobile and just activated my SIM online. After doing so I couldn’t log into MyAccount.. and when I try resetting password it says there’s an issue. I even got a text after activation saying “Welcome to Public Mobile! An email...

Resolved! Account number

Does anyone know why there is an account number associated with a public mobile prepaid service? I noticed this on my PM profile. It's not like you can add it to your online banking?

Resolved! Bought TCL flip from Public Mobile - it is missing the maps feature?

Hi and thanks for any help. This last week I purchased a pre-owned TCL flip phone from Public Mobile by mail. It seems to be working fine except there doesn't seem to be any maps feature available. I have toggled the 'location' option to 'on'. There ...

Resolved! Can I recall the Points redemption?

Hi, Can I recall the Points redemption? I have place the wrong products.

Resolved! Linking my account to an email

I have only ever called or had text message and do not seem to have my email attached to my account. Hoping someone can help me. Once I have do this I can update my payment method as my card is about to expire.

Resolved! Public Mobile here. Welcome to USA! ????????

Public Mobile here. Welcome to USA! I’m more than 5 kms from the border in Abbotsord, BC. The only change I have done to my phone has been installing the latest Apple IOS. Anybody else experiencing similar issue? You can get a U.S. roaming add-on f...

Re: US Roaming Add ons : Decommissioning of US 3G (HSPA) Networks

@darlicious It's been a while since I've read through this thread. Great update post I didn't even realize that the length of us roaming add-ons had changed as well as what public mobile offers? The price is pretty good especially now that they incre...

Resolved! Test message to locate the "Draft" Functionality!

I am trying to find where the message is kept as 'draft'. Not sure if I will find it or not - but am going to give it a try!

Back to bell

Hi I've decided to go back to previous carrier, bell. PM doesn't have the best coverage and network for my area for some reason. I still would like to keep my PM number. Am I able to keep my PM number when switching over to bell? I've talked to bell...

My Black friday promo code

My service is suppose to be paid on the 24th of every month and now today my phone is disconnected and my promo code is gone! When I logged in to pay my promo code is gone and I am being charged full price, How do i contact someone to get help with t...

Resolved! Add-ons (talk only in US)

Hello everyone,I live in Canada but will be leaving for US on February 28th for a 3 weeks period. I'm in need to purchase one or more add-ons for TALK ONLY in US for my full 3 weeks trip. How do I go about? I see the add-ons available to purchase is ...

Resolved! How do I create a MyAccount

I have been using Public Mobile but just dial 611 whenever I have added money to the plan in the past. I am trying to create a MyAccount now but it says I need to contact a support agent. I try to put in a ticket but it says I need MyAccount in order...

Resolved! How to stop Overseas Rooming

Hi I am going to Europe and want to know how to stop rooming for there are too many scam text message and incoming call that I want to prevent rooming charges due to this kind of scamming.Thank you

Retrieve sms messages for at least 7 days

Hi there. My account will only show me 2 days not 7 days may you please help

My payment has been declined recently but I don't know why

Resolved! Sim card

Instaled old sim card from my old phone to my newer phone. Start it up and phone asked for sim pin. I put my 4 number pin that it wont accept. Now it wants s puc code. What is it and where do I get it.

Resolved! Log in problems

I am having trouble logging into my account but there is no way to communicate with you if I can’t log in. Very inconvenient.

sim card

duplicated merged

Resolved! sim card

I purchased a sim card in January (23) and have still not received it how long does it take?

SIM card

I’m having rouble transferring my SIM card over cause I lost my current sim card

Resolved! Lost phone

Hi I have lost my phone with the sim. Now I got the new sim and I want to activate new sim to my same number. My current number is xxxxxxxxxxxxxxxx this is my new SIM card xxxxxxxxxxxxxxx. please help to activate this sim to my number xxxxxxxxxxxxxxx...

Resolved! switching koodo to public mobile issue

Hi, a few days ago I got my public mobile sim card. I entered all my information plus my old phone number to transfer to this account. Once I entered everything i got a quick error pop up (dont remember the error number) and I tried sending in 3 tick...

Resolved! account

i lost my phone and just got charged on autopay not knowing it was on so i suspended my service so i want my money back cause my service wads only renewed on 21 feb so i dont want tp pay for service i cant use

Resolved! Plan end date

Hello, I always seem to forget this question. If my current plan goes from Jan 24 - Feb 23, does it end before midnight on the 23rd? Or does it end at a certain time during the day?

Resolved! texting from the US to another canadian phone

Hi I was just wondering can I send a text while in the United States to another Canadian Phone using my current Public Mobile plan? If no can I do it with a special package? If yes how much? Regards Don

Resolved! payment

I cancelled my service but my payment keeps being pulled from my account?

Resolved! Lost my phone.

and sim and had to get new one cuz forgot password with everything being saved in phone. I had just paid for a month on my old number but also had to pay for new one. Is there any way to transfer my rewards and the balance paid from old account. My w...

Resolved! US Roaming talk and text Add-on

I have 1 day left for US roaming talk and text. How do I add it before it expires? I tried added it and it just gave me funds in my available funds. Thanks

Resolved! Where is my message from yesterday?

I posted a concern yesterday on this site and I can't find it anywhere. Where can I locate it and when would someone (?) respond to it. Please help. Thanks.

Resolved! SIM card swap

For some reason it won’t save my changes when I enter the new SIM card # , but when I save my changes to my name it saves .. I bought a new sim card because I lost my phone an have to get new one

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