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phone and data not working at my phone address

Bella2019
Great Neighbour / Super Voisin

My phone and my husbands are not working from our home address.  They do work when we drive away from our home.  This started yesterday.  our data also do

2 REPLIES 2

HALIMACS
Mayor / Maire

@Bella2019 

 

This certainly sounds like an issue related to reception or interference within your home area.

 

To test this, try using another service provider within your home to see if you get service.  (i.e.  do guests or other people in your home have similar issues with their mobile service?)  You can also try putting your Public Mobile SIM cards in different devices and try using them within your home area.

 

Given you seem to have full functionality outside of the home, it's unlikely something public mobile service-related.

hycm53
Mayor / Maire

@Bella2019 wrote:

My phone and my husbands are not working from our home address.  They do work when we drive away from our home.  This started yesterday.  our data also do


Does work at home before? Try reboot the phone.

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