Showing results for 
Search instead for 
Did you mean: 

Phone not able to make calls?

Great Neighbour / Super Voisin

Help! For the past 2 days, everytime I try to make a call on my cellphone this automated message comes "Hi Public mobile here, Sorry, your call can not be completed as dialed. Please try again". This happens with every number I try to call. This is also happening to my mom's public mobile phone as well. Any suggestions? I am all paid on my bills and I have tried restarting my phone. Thanks!





There has been some voice issue for some customers in the last couple days


Try this first, power off the phone for 5 mins and then power up and try again


If that does not work, please open a ticket with PM support for them to refresh your account, they will be able to resolve it


1. Please open ticket via Chatbot (need access to My Account): At

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

Need Help? Let's chat.