My cellular data service isnt working

[darling1982]

My month is paid, no lateness, I have enough for thenext bill, but for whatever reason, I cant access the internet on my cellphone. I turned things on and off. deleted and re downloaded, and I cant figure it out. Anyone can relate, darling? 

thx 💋🌀✨ 

[BKNS27]

@darling1982 

Check to see if there are any outages in your area on the outage map:

https://istheservicedowncanada.com/status/telus/map 

Also check to see if Cellular Data is enabled.

[softech]

@darling1982   first, please login to My Account again but his time use Incognito mode.  Using this mode, confirm if you still have data left

Also, if you are on Android, make sure you didn't set up any data limit like this:  (disable it )