Service not working

[KulwinderSidhu]

My payment declined this morning and i did it again manually it went through but my services are still suspended i am not able to use anything while i did the payment on same day it was required, this is so frustrating and i even tried to submit a ticket no response yet please restart my services please please 

[slusagm]

did you try using browser with incognito mode to try making a payment again? or try using PM app to make payment for renewal

and for voucher, on top of stores to buy vouchers, you can also buy vouchers online from muskbird.com , or ding.com or recharge.com.  You can then get the code instantly and load the code via My Account or *611

[BKNS27]

@KulwinderSidhu 

Try rebooting your phone by powering off then back on.

If that didn’t work then there is a possible outage in your area so check map:

https://www.telus.com/en/bc/outages 

[Chalupa_Batman]

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@KulwinderSidhu wrote:

My payment declined this morning and i did it again manually it went through but my services are still suspended i am not able to use anything while i did the payment on same day it was required, this is so frustrating and i even tried to submit a ticket no response yet please restart my services please please 

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Hey @KulwinderSidhu 

Yes, it can be very frustrating not to get returned tickets within a timely fashion. However, with that being said, head over to Shoppers Drug Mart, pick up a Voucher. Then dial 611 and follow the prompts. You'll be up and running until CS Agents return your message. Or you can purchase a prepaid credit card to top off the account. Either will work. 

Just remember. The website has known cache issues. You may wish to clear your cache before your next attempt.