Change of email address

[JoseeHamelin]

Good day!

I received my SIM card however cannot log into my account as I no longer have access to the email I used initially.

Can I reset my email address?

Thanks.

[Rastin]

To edit your post use the down arrow on the right of your post looks like v.

This is a public forum anyone can see this.

[slusagm]

don't post your phone and address here, remove them

The email login to PM is just a user id, you might not be able to get access the email address, but you should still be able to use it to login PM My Account, try it.  After you logged in My Account, go to Profile page or Account page and you can use Update EverSafe ID to change the email address yourself

if you really cannot login PM system, then ask PM staff to help.  Just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

Hi @JoseeHamelin 

we are just community members here and this is just a forum.  Please remove your personal information.  Just go to your post , click the down error on top right corner of your post,  and select Edit Message to remove

for login problem, support agent can help.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage