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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US Coverage

HiI am in US, I have DATA connection but no cel phone connection

Resolved! Lost sim card

I lost my sim card. How i can get new sim card but same number.

Resolved! Port my Fonus number

Want to port my Fonus number to this network. Not very computer savvy. Any help would be appreciated. Really need to talk to someone.

Resolved! Scam

I am getting charged twice a month for this service, that I never signed up for.Who are you?

Can't add credit card

Hello. I'm trying to change payment card. I get the error message quoted below. However, when I call my credit card issuer, they say everything looks fine on their end and the transactions is approving each time. I've submitted a support ticket, but ...

Resolved! Change plan

How soon before my plan gets renewed do I have to change my plan so I dont get charged twice? A few months ago I changed my plan with about 2 weeks to go but I was charged full price for the new plan, even though my old one hadn't expired. My plan re...

How to check MINUTES addon usage outside Self-Serve

Anyone know of a way to check usage of a MINUTES add-on outside of Self-serve? I tried 611 BUT it only gives usage for DATA add-ons.

Resolved! Resume a Deactivated Account

Hi, I traveled out of the country for a little under 3 months. I was using kolbi prepaid for my phone while I was out there using a new SIM card. I came back home, switched the SIM card back to my original public mobile SIM card and resumed my accoun...

Resolved! Add-on to existing plan

What is the most economic add-on for calling US for a limited time period i.e one month?

PROMO 2GB monthly Free DATA

Resolved! Username Issue

So the email address I originally set my phone up with does not exist anymore. I do not have my password and i have been trying to update my credit card. Because of this issue I cannot get into my account. If I try to reset my password it sends the n...

Resolved! Lost my account while abroad

I was on as short internship out of Country and let my account get suspended since it was useless to me. Now I'm coming back and realized that I counted the days wrong and it's been over 90 day's since I last payed for a month and thus I have lost my...

Resolved! Number transfer status

I have set up my account and credit card. How is my cell number transferred from my old provider? I’ve set up the account yesterday.

Resolved! Cannot create ticket

I have tried all three methods: 1) "Verify My Account Credentials" - Neither community account or normal sign in does not work, I have no other public mobile account.2) "Verify with my 4-digit Account PIN" - no PIN works here. 3) "Can't verify" - I e...

Resolved! Does Visa Debit work with Public Mobile?

Recently i had helped a relative sign up with PM (using my referral code) but the Walmart rep who set it up was not able to attach it to their TD Visa debit card. They had to use their standard Visa card.Can the payment method (autopay) be changed to...

Resolved! account suspended

I need access now, I need to contact a real person from customer support

Resolved! Voucher payment

Have been trying 20 times to pay my phone bill with the voucher I purchased but no success, something must be wrong with your system.please help no service ,

NO SERVICE

I found out that I was not credited for my credit card automatic payment when I signed up. Now I don't know how to fix it.

Resolved! Change email

How can I change my email in my account?

Resolved! fail transfer

my phone fail to transfer to publivmobile and I was told entered an incorrect ESN/MEID. It was charged with did not transfered how to fix it?

Resolved! reactivating phone after theft

I suspended my service because my phone had been stolen, but now I am struggling to activate it while retaining my same number. What do I do? I am paid up, but my phone shows that I am not connected to a network. Thank you!

Resolved! Invalid Voucher code

I had $5 funds added to my account when I purchased the sim but I can't seem to find it in my account. edited by computergeek541: miscategorized (not reward related)

Resolved! US Roaming Talk

I have data and unlimited international texting with my monthly plan .I am travelling to the US so I need only to purchase a US talk add-on as I already have texting and data?Please advise if this is the right way to go!

Unable to access My Rewards section

Hi there, Every time I try to access the My Rewards section, I get a message saying: OopsLooks like something is not right. Please contact your administrator.404 - Not Found I have tried resetting my password but it still fails. Any idea? Yannick

Resolved! Hi there

Account number needed

Mystery Data depletion

Hi all. My data is mysteriously getting used up. I never used to go over my usage cap, but despite tripling the data in my plan, and topping it up as needed, it is disappearing. I have restricted the apps that are allowed to use data, reset the dat...

Resolved! Pre paid plan

I bought a sim card and a pre paid 70$plan in Toronto. I was told that I could use my phone in the USA. I have arrived in the States but my phone does not work. How can I make it work without buying a new plan?

Payment Voucher

I purchased a 40 dollar phone voucher and called *611 and entered the number on the voucher and it said the payment was applied to my account. Now I still have no service. Why. I have health issues and have been without my phone since Friday. edi...

Resolved! Payment Voucher

I have just purchased 2x 10$ and 1x 40$ in payment voucher. I call 611 to redeem my payment codes and select the same options I usually do. But after entering my 12 digit code, it says sorry we cant help you, please go to publicmobile/help. It doesnt...

Resolved! Teleporting land line number to cell

I cannot activate my account. I want to teleport my Telus landline number to my cell. The activation process will not accept my phone number as a “valid Canadian number” (it is, it’s my landline and I want to cancel it as soon as it’s transferred to ...

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