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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Voice-mail/ outgoing calls

I can't set up any messaging and still cannot receive calls or texts. Is thier a human to speak with? Need a contact number

Resolved! Portfolio of number from Virgin Home Phone service

On Oct 29 I activated a new SIM card and asked to port my Virgin "Home Phone" number to my cell phone's new SIM. Now I can make outgoing calls and send texts from my cell. However some incoming calls come to my cell phone (Tells, Kodon) but my husban...

Data

Does anyone have issues where they get a text saying they have used 95% of their data but have a 1 gig add on that has not been touched. Data cuts off shortly after but the 1 gig add on still have not been used. i also add a gig and i again get the 9...

Resolved! Rewards

Hello How does one earn rewards on the community board? To put towards your monthly bill?M

Monthly invoice

Hi, How do I obtain an invoice for my plan? I need to reimburse this with my company. Thanks!@support

Resolved! $40 15g plan, how to refer to a friend?

I couldnt find a link on the website unless i got text message or log into my account.

I'm trying to sign in on self serve

My issue is I'm trying to make a payment on my Mom's email cause I pay for my phone through her email. And I want to change it to my email but every time I try to sign in it says. "page not found" when I sign in on self serve and I don't wanna go thr...

New 40 offer

Has anyone taken advantage of the mew $40 offer with 15 gigs / canada-wide?

no service

Just bought a second hand iphone 6 for my boy friend for work, and his sim card will not register. it says no service the phone was used by a public mobile user before us helpi have reset the network settingsi have reset the phone also have tried t...

Billing

Why was I billed for US Roaming in October? I only ordered it for September .Not happy getting double billed!Also, why is it so difficult speaking to a human????? I have yet to get my questions answered. Very frustrating!

Resolved! inaccurate location

Hey y'all,When I open public mobile, it shows me as being in Quebec, so I have to change my location to Nova Scotia.Often while online Google tells me my location is Quebec, which is problematic because while browsing shopping sites etc, I'm automati...

New Plan 15G at 4G speed

HelloI saw a plan that has this value 15G at 4G speed and decided to switch. Now I'm having this wonderful plan. I wonder if I am still getting that 3xPoints-back.Pls advice.H.

Not receiving Texts - new customer

HelloI recently signed up for a Public Mobile plan -- moved from Rogers. I am not able to receive text messages. Please help,M

Can not receive text message

we bought a phone and SIM card couple days ago from public mobile site and found out that the phone can only send message but not receive message. We followed all the suggested steps and still not working. I am wondering can we get this SIM card exch...

How to change over the phone password

Hi I’m trying to call *611 and it asks for my code and none that I’m putting in is working

Resolved! Points switch from rewards

Just wondering if I maintain my refer a friend monthly reward if I transfer to the points - so if i currently get credit for 3 friends referred, do I maintain the 3 friends referred or do I only get points on new friends referred?

Resolved! Rewards and Plan changes

I am currently on the old rewards program. If I change my plan, will I automatically be switched to the new points program or do I maintain the old reward program?

Resolved! Something Wrong with the new 4G DATA promo

I setup my plan to change on renewal. It showed everything setup and ready to change on my plan screen. Today, upon renewal, it now shows my old plan still, and over 2GB data used and it's the morning of my renewal...not even possible to have used ...

Official invoice

Hi,I am wondering where can I download official invoice which indicates tax etc.

Resolved! Changing from 4G to 3G - lose promo data?

If I sign up for the $40 GB 4G plan and get the 12 GB of free data, can I swap back to the cheap 3G plan I have now and keep that data? Or would it be lost?

Not able to log into my account

Hey everybody, When I try to log into my account, it says "Page Expired, the page you are trying to access is no longer available." How do I fix this? I've tried to log in on three different phones to no avail. Thanks in advance!

adding a number

i want to add a number to my daughter

Resolved! New to PM - Poor reception

Hello all, I just joined PM and have significantly worse reception with my new PM 4G LTE plan then with my previous provider. Tried rebooting and re-install SIM. What else can I try? Im using a US-purchased Samsung S21 (SM-G991U1) purchased direct ...

USA calling

I paid for this and says my minutes are used up. Just bought it . Whats going on? Need this now!!!!

Resolved! USA calls

I paid for calls to USA. Wont let me in

Phone

I have transferred from bell mobility, text messages works fine on the public mobile SIM card however my phone goes straight to voicemail main. I did not receive a message from anyone for phone number transfer so I’m stuck on what to do now.

New plan

I just paid my bill yesterday if I wanted to change my plan today would they charge me the whole amount for the new plan? Or would they just take the extra out? I'm on the 25$ plan n wanna switch to the 40$ 4g data plan that has the deal on right no...

I have the wrong plan

Resolved! Account Access

Credit card company prematurely changed expiry date on the credit card. Public Mobile could not make the monthly authorized payment. I was able to update card information on my account and make payment. Could not access my wife's account to make pay...

Account was automatic payment and has been diconnected

How do I make a payment with my credit card.

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