Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Checking my wife's usage shows 11 minutes on usage. However, Usage History doesn't show anything close to the 11 minutes. Very minimal texting or voicemail checking either. All thoughts appreciated.
hi there!i tried everything, i changed the apn settings with the ones on PM website, I even copied these settings from another motorola cellphone, still does not work. Any advice?thanks!
I need to update my credit card. Where can I do it.
I’m interested in the $25 Canadian plan
I recently got my plan shut off. Whenever I call someone the automated system tells me that I do not have a plan. However, I was charged this month from public mobile and the payment went through. What should I do now?
Hello all, I have an extremely specific question that I have been struggling to find an answer to for the last few weeks. Perhaps one of you may have some experience with it: I have a Samsung S20 Ultra that is currently on the "PMB" CSC and I am unab...
Hi, I have an unlocked iphone 6s that I'm trying to use with Public Mobile. I've received the SIM, activated, and put it in the phone but it still says "No Service". I know it's unlocked because it says so in the bottom of the about section where "...
Hi, I'm planning be out of country for about 3 to 4 months and was wondering if it would be possible to keep my number while I put my account as inactivated. Or is putting my account on the cheapest plan my best bet for keeping my number? Any help...
Hello. I would like to change my email address tied to my Public account. I had the incorrect email address put in and would like to correct it. Thank you.
ON FRIDAY TRANS NUMBER CANT RECEIVE CALLS YET…
I have no network as well...so frustrating. Read this stream of answers, and tried all the solutions; Sim card numbers match, tried resetting the mobile network and still no luck. Anybody have other suggestions?! Been with PM for a few years, never h...
I can.,t sign in and my card # has change for payment
Hi, I ported out my number to another network but forgot to take auto pay off from my account on public and now i cant even login to make any changes. Can anyone recommend how can i avoid getting charged in the coming cycle? Thanks,
EDIT - Added Screenshots of what I'm seeing. So I changed my plan to renew on my renewal date (today) as the $15 plan instead of the $40 plan because I simply don't need so much data. My account says I have $5 ($3 loyalty, $2 auto-pay) so I owe $...
My husband has a phone I'd like to add it to my account
I have a PM account with one phone. I want to switch my wife's phone to PM. Is it possible to add her phone to my account so that rather than getting two separate bills for $15 each every month, we are charged one bill of $30?
So long time ago I remember PM had LTE, and yes, after spending some time on the community here I’ve come across a few threads and managed to sus out that they don’t offer it any more. Herein lays my problem. I traditionally use older hardware, real...
So my card on a family member's account expired which I forgot to replace on the account which now shows suspended in big red letters. How long does a new payment take to occur (because the payment date was October 3rd)?
I do not know how to change the settings on my phone which is an iPhone 8 so that I’m able to use the 500 MB of data that comes with my plan here. Does anybody have an iPhone 8 and know how to change the settings so that I can access Internet when no...
Multiple times payment made for International as well as India calling as add ons, still can not use services
HiI am a long time PM member that has been grandfathered on the 90 day plan with LTE data. Previously, I received 6 gigs of data per 90 days plus a bonus 3 gigs which served me well. However recently the data has dropped to only 3 gigs for the ent...
Since coming here, I've often been intrigued by the way some members reply to others who have porting issues by offering to send them "a number to call". It's done , how can I say, in a hush hush manner that makes "Check your inbox" sound like "I'll ...
Hello I just purchased a plan in order to receive the SIM card from public mobile and activated it. Also, I choose a plan just to get the phone number. I am planning insert it on my phone and use it mid November for the SIM and new number. I was wond...
Hi There, I transferred my number from an other carrier, the account was setup correctly I can make calls on the line, but I can't receive calls on my number. How do I resolve this issue? Thank you
I've tried +country code, 011 country code, and these two combinations with a leading 0 as well, and I keep getting the error message, "You've entered an incorrect number." The recipient number is valid and active, and I'm able to send SMS to other ...
Hi - I'm a Public Mobile customer and I have no service. My account is paid up by my husband, who is the main account holder. My account # is 1000000xxxxxxxxxHis phone works, but mine says "no service". Edit by Dunkman: removed personal informati...
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