Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, My plan says "100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes", but when I try to call I am told Talk is not included?! And that must change my plan to Talk. What is this about? Thanks
How to change billing credit card
Hi, I ordered my SIM card a week ago and still have not received it. On my order it says it has been fulfilled but I have not received it yet. What should I be doing?
I have been experiencing this issue with Robo Callers and Spam Callers on my Public Mobile number. Very frustrating!! I haven’t been able to block calls because there are always different numbers. I am using Public Mobile service for 2 months and I...
HelloDoes anyone know why I keep getting a failed to send message when I try to send a picture to non iPhone people? Sometimes they get the picture and sometimes they don't. This just started about 2 weeks ago...
Hello my son is with Lucky Mobile up until the other day he could call all of a sudden he cant anymore the call rings once and goes straight to voicemail like its blocked or the phone is on DND other callers work. I had a tech at Bestbuy check out th...
I recently purchased an IPhone 8 but received the wrong charger.
I have 2 phones but only 1 account is showing up. If i go to register the second phone it says it is already registered. I need the account number for the second phone. How can I find it?
I am getting hammered with robo calls the last 2 days. They ring once and then hang up.Never the same #, 373 prefix. Then eg. 241 31 049. Appears to be some random phone numbers. Turned my phone off. What is going on ??Cheers Ken
Hi I have refered a someone to public mobile and they mentioned the activation page does not seem to have a field to input a referral code
I am a new customer and switched cell phone companies because the public mobile plan advertised that US calling was included. When I login to my account it says province-wide.When I try to call my friend in the states a recording comes on that says i...
I need my money back in my account.you stole my money 28 dollars two Time and I had no service and I getting mad and pissy
I purchased a prepaid SIM card for my mom. I would like to create a self serve account but it requires me to input the 6 digit code from a text message. My mom is in the hospital and she doesn’t know how to check text messages (it’s the first time sh...
Hi, I had been sold the wrong service provider voucher at my local supermarket. They would not refund the item as they stated they would not be able to check if it had been used or not. Would I be able to get a refund from public mobile directly?
Got a recent email from Public Mobile talking up the use of Telus Health and "Virtual Health". Ever tried "Virtual Health" at 3G speeds? Definitely a non-starter. So what does the email mean.1. Telus are unaware of the limitations of Public Mobi...
I cannot access the email my public mobile account was signed up with, I now have a new account and I need to update it within my file. How can I do that?
Is this phone Galaxy A11 compatible with Public Mobile i'm thinking of buying as my current phone has touchscreen issues
Hi i have just switch to Public mobile, i wonder how long to get the new sim card works? It's been about two hours still can not text nor call. Please help. Thank you!
1) I'm following the instructions to set up call forwarding on https://www.publicmobile.ca/en/bc/get-help/articles/call-forwarding2) I have a Public Mobile unlimited Canada-wide minutes plan.3) From the voicemail main menu, keying in this sequence re...
Please advisei bought a new phone, installed the. SIM card from my old phone
Number transfer port is almost 24 hrs I did yesterday still not receiving any call and going to voicemail
I originally made a late payment for this cycle, but if the next cycle is 25 and amount owing is 22. Do I still need to pay an additional 22 dollars on top of the payment I made today?
I bought my sim card from retailer which is quite easy for me instead online order coz it takes almost week to get it. I paid only for sim card plus tax and I asked for activation as well. Retailer activated my sim without any extra charge which find...
Hello! I recently made a late payment, but on my profile it says I'm still owing money after paying the bill. What does this mean?
Hello, My Self-Serve account is locked and I would like assistance to get it unlocked so I can track my data usage. Thank you,
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