Community

Resolved! Data has not been applied

Public Mobile told me that all of my data ran out on my account so today I added over $30 to my account and purchased 1GB of data in order to top up, but it has not been applied to my phone. Please can someone explain why? Also please do not tell me ...

Resolved! Calling Spain from US?

If I am in US, and want to call to Spain, and I have both the US roaming and international calling add-ons: will it work? Or international calling only works from Canada?

Resolved! $20 Bonus Reward

I received the promotion of $20 bonus reward if you refer a friend before September 23rd. It turns out 4 of my friends switched over. I got 4 separate text messages acknowledging that I refereed 4 different friends. As of today I only received 1 $20 ...

Resolved! Forgot Username and password

How do I retrieve Usename AND password? (i am entering my e-mail address as username and it is not recognized?

Resolved! Steps to switch plan/provider over to Public Mobile

Hello, I have been preaching Public Mobile and already had a colleague 'steal' a referral lol I am trying to convince another colleague to make the switch. My own transition from Rogers was not smooth, I was at a Wal-Mart and something went wrong and...

Resolved! Autopay renewal - Something went wrong

Hello!Recently I changed my address and then I updated my banking info. Today, I got this message saying my Autopay did not go through. So I assumed it was because of the registered address, which was not matching anymore. By then, I had $32 due. Onc...

Resolved! Rewards

In my self serve account it shoes $6 worth of rewards eligibility but in my bill every month I only received credit of $4.What causing this and how to fix it?

Resolved! New User to Public Mobile, created Sept21 suppose to have one month free

One of incentives provided was PM was going to provide one month free.  Last couple of days I wasn't able to finish my sign in until today. I'm in the website now looking at my account and see I have to pay Oct 21st, it should be Nov 21st for the mon...

Resolved! pay my bill regularly have sim card and now have no service, why???

Please help me get my service back. 

Resolved! Can't login to SIMon with my Community ID

I am able to access the Community with my Community Username and Password.  Created a new account and wish to port my number from Koodo.  Have been told by system to access Chatbot and contact Moderator.  During this process, I'm asked to login to th...

Resolved! payment

Hello,Can you please explain why my account currently states that my plan cost is $180 when my plan is $120 per 90 days?Please see below. Can you please correct this? Thank you. As of today your estimated payment is: $165Your next plan cycle starts: ...

Resolved! sim card not valid? I just got it brand new in the mail! ??

i am not sure what the issues are. just got the sim card in the mail and trying to activate it but showing invalid. need help! 

Resolved! Cannot log into my account

Resolved! $15 plan incmong calls were calculated

Hello, I have $15 plan. According to the plan, the incoming calls and toll-free number are free. However, from my usage history, all these calls were accumulated to 100 minutes.  How to correct these errors?Thanks 

Resolved! Autopay discount/taxes

Hey all, I'm new to Public and my first autopay is approaching in a couple of days. I have a Visa debit card through RBC so I just move whatever funds I need into my account, I'm just wondering how the payment works when you get the autopay discount....

Resolved! Self Serve page not functioning

When I try to access my account I get a blank page at https://selfserve.publicmobile.ca/ Any suggestions on how to access my account info? I'd like to add another phone to the account but having doubts if self serve is often non-functional