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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27176 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 39180 Views
  • 185 replies
  • 29 Bravos

Samsung Galaxy SA01

I purchased a new Samsung Galaxy SA01 but the phone doesn't work when I put my SIM card in that I used with my Samsung J3. Why and how do I get this to work? Dennis

crossdr by • Good Citizen / Bon Citoyen
  • 2209 Views
  • 29 replies
  • 0 Bravos

Charged twice on sign up

I was charged twice on sign up. According to my credit card statement i have two charges of $28.25 but only one charge shows on my payment history. How can i get a refund or credit on my account, i am on auto pay.

riley21 by • Great Neighbour / Super Voisin
  • 515 Views
  • 3 replies
  • 0 Bravos

Resolved! auto pay reward

my 2$ auto pay reward was not applied when i paid the month of April's. What to do now?

ofaltas by • Good Citizen / Bon Citoyen
  • 746 Views
  • 3 replies
  • 0 Bravos

Resolved! Voice mail

Need to deactivate it.  Is there any way?   If i change to forward number or okace everything on off will that work.  Its for a smart sim watch. Thanks           

Nikita by • Great Citizen / Super Citoyen
  • 763 Views
  • 1 replies
  • 0 Bravos

Resolved! Smart watch with sim

Hey. Trying to buy a smart watch with sim so DD can call me if ever she needed to.   Unfortunately I'm realizing that is not as easy.  The watch uses data for fake  voice text in a messenger type app and  voice plan for phone calls.   Anybody ever wa...

Nikita by • Great Citizen / Super Citoyen
  • 2825 Views
  • 17 replies
  • 0 Bravos

Half my data was used for a phone call

i find it quite odd, but my plan has unlimited calling and texting, and i had a long and important call but it somehow ended up using half me data for some reason, is there any way i could get this fixed or maybe have an explanation so i dont do it a...

mattieu by • Good Citizen / Bon Citoyen
  • 2577 Views
  • 23 replies
  • 0 Bravos

TCL phones

These look fun/interesting.  Anyone have a TCL?  Like it? 

rossputin by • Model Citizen / Citoyen Modèle
  • 790 Views
  • 4 replies
  • 0 Bravos

No service

Hello, I need help because I can't make or receive calls. I only have my service few days ago it's not billing cycle yet. I wish I could talk to a customer service and I am so disappointed this service is not reliable. My sister also have a problem m...

Rosebella by • Good Citizen / Bon Citoyen
  • 1253 Views
  • 14 replies
  • 0 Bravos

Referral Code Used, But $10 Credit not Reflected

Hi there, I used my referral code to set up a new phone number for my business. I added the referral code while activating my SIM card, but it did not add a $10 credit to my account. Could you please help me to fix this? Thank you,Nicoli

nds by • Great Neighbour / Super Voisin
  • 954 Views
  • 5 replies
  • 0 Bravos

Resolved! Sim card not recognized

I have an iPhone6 which is unlocked. I bought the Sim card and a plan and went through the activation process. When I insert the Sim card I get the following message: "the Sim card that you currently have installed in this iPhone is from a carrier th...

ganguy by • Good Citizen / Bon Citoyen
  • 4923 Views
  • 50 replies
  • 0 Bravos

What does Canada Wide 100 minutes mean?

I do have a- 100 Minutes Canada-Wide Talk + Unlimited Incoming MinutesDoes it mean I can call after 7PM to 7 Am free? Does it include weekend or if I talk in weekend it does not count? 

Darougar by • Good Citizen / Bon Citoyen
  • 4535 Views
  • 11 replies
  • 0 Bravos

Resolved! Re: New Customer And Transfer Number

Hi,  I opened a new account with Public Mobile and asked it to request the transfer of my number from BELL.  BELL says Public Mobile cancelled its request to transfer my number.  I'm guessing that the PM request was made after I cancelled my BELL acc...

Hunt3r2 by • Great Neighbour / Super Voisin
  • 1313 Views
  • 5 replies
  • 2 Bravos

Text not working to US

Just subscribed to this service because it has international text.I can sent and receive text, e-mail, pics and make calls in Canada and works fine.I am located in Ontario.When sending text to US it shows as sent but recipient is not receivingtext an...

barracuda68 by • Good Citizen / Bon Citoyen
  • 1707 Views
  • 26 replies
  • 0 Bravos

Autopay

Hello,I'm on autopay but I already paid my bill. Does the autopay will skip this month? ThanksIsabelle

Suspended with autopay

I used all my data before expiration date. My calling plan still worked. I got a message that my account was suspended while I was on autopay. I got charged at the right time on my credit card for autopay , but never got my rewards deducted.  I assum...

US Roaming Text, Talk, Data bundle question

Hi, I am in the US right now and I added the US Roaming Text, Talk, Data bundle add-on for 20 dollars. My phone is a Samsung S2X. When I was in Canada, I had to change the APN settings manually to get my data to work (https://www.publicmobile.ca/en/o...

guestwilliam by • Good Citizen / Bon Citoyen
  • 580 Views
  • 4 replies
  • 0 Bravos

Have US Roaming and Data add-on, not working

Hi.  I purchased the 1GB 10 day plan and also us roaming. I'm in la.  It is rarely working and when it does, it is very very slow. Can someone help?  Thanks.

moondin by • Good Citizen / Bon Citoyen
  • 2413 Views
  • 37 replies
  • 0 Bravos

Resolved! Re: I WANT TO SPEAK TO HUMAN BEIGN NOT ROBOT

I pre paid a phone bill for 5 months, now it can send messages and not receive any.second time this happened. I’m getting frustrated. It’s an emergency phone for my son.no freekin good if I can’t reach him!please help.thank you dad

Dominicleroux5 by • Great Neighbour / Super Voisin
  • 1795 Views
  • 15 replies
  • 0 Bravos

Visa Debit will not complete transaction

I have a tried again and again to use my visa debit to pay for my services.  Never had an issue before but I think I might have tried too many times and the card has been blacklisted? Could an admin help me out here so I don't have to go buy a vouche...

praudt by • Great Neighbour / Super Voisin
  • 1043 Views
  • 4 replies
  • 0 Bravos

Resolved! Stalled out during activation?

I was attempting to activate my partner's SIM, and went through all the steps, and she received the text indicating a PIN had been set up, but then the website hung on me.Now, I cannot sign into an account under her email (the website says it cannot ...

ThatGuy_There by • Great Neighbour / Super Voisin
  • 867 Views
  • 5 replies
  • 0 Bravos
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