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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone purchase with vouchers

Hello, For those of us that don't use a credit card to pay monthly and still use vouchers, maybe public mobile permitting the use of an account balance to purchase a phone could be interesting ? Thank you!

Help

Resolved! Help

How can you fix if your email won’t work and your password

Peux envoyer texto avec mon nouveau cell, mais ne peux pas en recevoir

Phone service not showing

Code for email change

Good morning guys, I went and tried adding data to my account and apparently I am not using the right email. At first I figured I had forgotten my password but I requested to be sent a reset link, I was told that my email didn’t match. I created a c...

Resolved! Forgot password, can't reset it!!! Urgent

My password doesn't work. I need it reset. This site doesn't have a number for an agent. My security question keeps coming up as Test Question? And I don't understand why.

Not accepting the sim number which I filled in while numbers are correct what is the solution now. N

Resolved! Avctivated new sim for new number. My phone not works but the number is belong to someone else!

Hi there, I just activated my sim card.I took a new phone number and I'm able to log in to my account.However, my phone not works. I tried to restart, removed sim, and many other actions but nothing happened. I tried to call my new number by another ...

Little to no service after Android update.

Hello there, There was recently an Android update sent to my phone in the last week. Since then, I have had little or no service while I haven't moved from my apartment. Can't find any help so here I am. I've checked the APN and confirmed it's Public...

Resolved! Phone Still Not Working

Other than outgoing calls, nothing else works: no incoming, outgoing texts; no data. It's been 27 hours since I started the process of switching my phone from Telus to Public Mobile. I have restarted the phone and reinserted the SIM. I contacted P...

no service

So I was given a ticket number and all - but with a gurantee that the new number and new SIM card will work. It is not. I've done all the Simon instructions, but still no service. and now I am here - frustrated and not knowing what to do. I've spent ...

Resolved! forgot the Password

Please to reset the pw. Thank you !

Resolved! Why does a expired C.C matter if it has funds on it or not you should be able to use it

No service.SIM card, reboot, airplane mode tried. Cannot fix it.

Hello, I have no service on my cell. I switched the SIM card to other cell. Still no service. I also tried to install other SIM card in my cell. My cell works. Cell reboot and SIM card removal.re-installed as well. Airplane mode on and off as well. ...

payment

Paid but still not working

I had my account suspended and then paid my bill. Still no service. Why doesn't my phone work when my account says I have a $10 credit?

Resolved! Re: Can I phone public mobile and talk to a person? ....and what is the number?

I have returned my new cell phone and need to cancel the Public Mobile monthly charges,

charge on my credit card for $35.84 don't know what its for

Resolved! Cannot receive a call

Hello, I cannot receive calls. People who call me reach voicemail, but if I call back, it does not have the same problems. What can I do? Thanks.

Resolved! Cannot receive calls from landlines

I cannot receive calls from landlines. It seems that it is specifically Telus landlines. When a person phones they get the message that my number is 'no longer in use'. I can receive cell calls, texts and I can phone cells and all landlines - I simpl...

Re: Beginner’s Guide to the Community

Hi, i cannot pay my bills on public mobile . My card is valid and i've putted all the right informations. REALLY NEED HELP. I CAN'T receive an make calls. Suspended account cause i've changed credit card number and cannot put the new one so it's impo...

Us roaming plan

Hi I’m unable to activate a US roaming txt & talk plan??? I’ve tried 2 x

Resolved! Cannot send group text messages on an iPhone because there are androids in group

Hello!I can receive text messages (not iMessages) from my group, but because there is a Samsung in the group chat, I can't send anything in the group chat. Please help! I turned on Group MMS and send as SMS for my settings already.

taking on a previously used phone number

Resolved! taking on a previously used phone number

Hi Community!I'm ready to cancel my landline after 20 years (gasp) and use my public mobile number exclusively even though less people in my circle use it. The landline number gets many sales calls. Of course I would rather use the number that's been...