holiday special bonus

[Khalidadar]

i did not get my bonus data and long distance that i always recieved in december

[Quigley]

@Khalidadar 

First try replying YES2 to 4911

If the holiday gifts don't arrive in your account, then starting on December 16 try to reach out to a Customer Support Agent and ask them to apply them to your account manually.

Use the Chat Bot Simon to get a service ticket started first.,to contact a CSA 

[BKNS27]

@Khalidadar 

Today was the last day for text notification for the More is Merrier promo.

You should contact a CS_Agent by SIMon Chatbot and create a ticket on the bottom of the page or private message on the envelope icon above.

Staff is off right now. Their hours is 6:00am to 10:00pm EST but put in your request and they will get back to you tomorrow morning.

[softech]

@Khalidadar   try to reply YES2 and you should get a response now.

[JK8 · Accepted solution]

@Khalidadar 

Try texting YES2 to 4911. If you do not get the promo text by end of day contact an agent.

You can contact an agent.

You will receive a response from an agent faster using the first option below, which is the preferred method.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.