Why have I not received Christmas gift promotion. I replied to the text

[norm144]

Problem solved. Thanks 

[CountyDownIeUk · Accepted solution]

Did you reply "YES" or "YES2" ?

YES replies will take longer. 

Upon your reply did you get an immediate response like:

[Meow]

Contact agent to manually add your bonus. Have screenshot of your replying YES2 to SMS.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[BKNS27]

@norm144 

Get in touch with a CS_Agent and they will add it in manually. Click on SIMon Chatbot below or private message them above.

[walker1]

@norm144 

Try logging into your account using a browser in incognito or private mode instead. Try looking at your account again, then do a refresh.

You can still get the gifts applied manually to your account by a Customer Support Agent if you ask.

Just use the Chat Bot Simon to get a service ticket started first.