"You are unable to access the Web" ......

[jtd]

I still have data left, phone not stolen etc etc

I've checked APN settings, not sure what else to do.

[pkaraa]

If you have done the reboot and SIM re-seat process then check the settings again here https://apn-canada.gishan.net/en/apn/public-mobile

Changing the phones to narrow it down to specific SIM or device is not a bad idea.

[esjliv]

---

@jtd wrote:

There is no line for data there which suggests it's been used but when I check my usage since my last billing date I'm not even close..........

---

Hi @jtd 

The overview page is pretty much immediate usage.

BUT, the detail usage (when it comes to DATA USAGE) is delayed.

You will see your usage from today when you check it tomorrow...although it is likely about a 6-12 hour wait until this type of usage is listed under the details.

It was likely just used today and you just did not realize it. 😞

Install an app to track your ‘live’ usage so you can keep track. Public Mobile are 30 day plans (not monthly).

If you are android, try this one:

Data Witness app: https://play.google.com/store/apps/detailsid=com.iwik.datawitnesspm&hl=en_CA&gl=US

I use this one myself and it gives me what I need from it.

You could also check out Data counter widget: https://play.google.com/store/apps/details?id=com.roysolberg.android.datacounter&hl=en_CA&gl=US

If you are an Apple user, I am sure there is a 30-day app that is available as well.

Managing Your Data Usage:

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

[Anonymous]

 @jtd : On your phone? Or in usage details here? Your term started 30 days before the pay before date up top. It's not monthly.

[jtd]

There is no line for data there which suggests it's been used but when I check my usage since my last billing date I'm not even close..........

[JK8]

@jtd 

Look at My Data & Add-Ons in self service. Is there a line of data there. If not it has been used up for this cycle. 250 MB is not very much.

[Anonymous]

 @jtd : Nope...front page overview page under My Data & Add-ons.

[jtd]

[JK8]

@jtd 

Contact a CSA. Second option below is the easiest.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

• Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.

[Anonymous · Accepted solution]

 @jtd : Did you log in to your self-serve account and see if data is mentioned under My Data & Add-ons? Don't believe your phone unless you keep changing your date range on it.

[barrascuk]

Can you make/receive calls or texts?

[jtd]

Thanks.

I rebooted, airplane on and off, reset network settings and also tried the SIM in another phone, same issue.

[Yummy]

If you still have data available on your account (and phone can send/receive sms, calls) you can try standard set of remedies:

- reboot your phone

- reset network settings

- try your SIM in other phone

- change the network to 3G Only

- go for a walk - change location, maybe cell tower is acting up

[Dunkman]

@jtd 

Does talk and text work? I assume that data has worked before?

A few basic troubleshooting advice:

Reboot phone

Network reset of phone

Toggle airplane mode on, then off.  

[t_p]

---

@jtd wrote:

I still have data left, phone not stolen etc etc

I've checked APN settings, not sure what else to do.

---

Have you reset Network settings?

If you cannot try the SIM in another phone, at least try to reseat It (turn off phone,take it out, wait for 30' and put it back in). 

Also try to switch the phone to 3G

[Anonymous]

@jtd 

i suggest you can try it for a different Browser and incognito mode,

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

and go Changing APN Settings On An IPhone

click Here link, 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

• or you can send a private message to Customer Service by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[JK8]

@jtd 

Can you try your sim in another unlocked phone? This will help determine whether a phone vs account issue.