Community

Resolved! iPhone 13 pro max- will it work?

I want to buy a new cell phone and was going to buy the new iPhone 13 pro max but first wanted to make sure that public supports that device. When I look at the iPhones listed as being supported by public the most recent iPhone listed is the 11. Can ...

Resolved! Need help getting number ported from Public

My wife and I have 2 seperate accounts through Public. We want to keep our Public numbers and have them ported to Bell mobility.

Resolved! Locked out of account! Someone please help me!

My phone plan expires today and the system says that my account is locked out.  It says contact customer support but all I can find is this.  Someone please help me get this sorted, I don't know what to do.

Resolved! Cannot text without data

My son has the $15 dollar plan which gives him unlimited texting. He sometimes runs out of data and the texting is very sporatic. He does get a message to log into public when he is out of data but when he sends a text it shows sending for a long tim...

Resolved! Not worth my time

Not worth my time

Resolved! My e-mail is rejected when I try to get a new password

I have 2 numbers for my 2 doughters and I use 2e-mails. The first one is working. When I try to login using the second e-mail I get "your login failed. please try again". I try "forgot a password" but I get the same message. I know well my e-mail. I ...

Resolved! Unregistered SIM - need HELP

I have created nine PM (Public Mobile) accounts over a few years for friends and family  and never had an issue until yesterday. Created a new account for a friend with a new SIM. The process went easy as usual. Entered SIM #, Credit card success, po...

Resolved! About port my sim

Hi there i just want to port my sim into another carrier but i did not find the account number i have the 14 digit number on my account but its not working can you tell me the another way

Resolved! Change Phone Number

I could find the area name for Mississauga when ask to select a local calling area. What is the local call area for the city of Mississauga which is one of the large city in Ontario?

Resolved! Phone number being used by someone else

Apparently, this could be a porting issue and someone typed my number by mistake. Anyways, I got a text asking why I called them. Well it wasn't me. I checked on the public mobile usage history and there are no outgoing calls to the guys number. The ...

Resolved! Re: Alert Ready Test on November 17, 2021

Hello, for the first time in 2 years im not able to call my mom. Im getting a message: 6UC2 the number your calling is not in service.  My mom can call me but not the other way around. My son and my cousin are also with public mobile and are also get...

Resolved! Transfer of number from old provider to Public Mobile failed.

Hi, I'm new to Public Mobile. I just bought a phone and a SIM card from PM. I activated the new SIM card yesterday and wanted to transfer my phone number from Koodo to PM, but the transfer failed. It probably failed because my old phone is no longer ...

Resolved! transaction history

Hi there, New to Public Mobile! Can anybody explain the accounting method of the transaction history? The credit, debit, and balance columns don't make sense to me and I spent my working life in financial institutions!! Thanks!

Resolved! AutoPay Reward

I think I have been short paid one month AutoPay Reward, but the CS-agent disagreed.   Re: Ticket ID:205930-547 Payment / Transaction / Promo Issue B2013-A Here is my massage to the CS_Ageny: "Hi,Referring to the Transaction History in my account: In...

Resolved! Automatic payment

Is automatic payment optional or imposed ? When signing up for a plan, the last paragraph under the heading of Automatic payment gives the impression that it's not optional.

Resolved! My sim card keeps giving me error

And when I try change password it will let me  and rest password  my question is the wrong one  I never filled out the question

Resolved! Wondering if I upgrade my plan, I will lose the 2GBBONUS

^^title self-explanatory, wondering if I upgrade from my current 3GB plan ($35) to a bigger plan I will lose the BONUS 2GB

Resolved! Trying to pay with differet card but Logini is disabled. change my password.