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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Add on problem

Hi, I purchased a US call add on by mistake. How can I use it towards my monthly fees or at least use it to call Dubai

Resolved! iphone 11 won't receive texts

I moved my sim to an iphone 11 and cannot receive texts. I get texts from my other PM sim in other phone also seem to get text from an iphone user, but no other texts come in. I've checked all the settings i can they seem fine, i cannot see apn setti...

Resolved! Regarding cancelling my subscription temporarily

Hi,I am currently out of the country and will only be returning in Sep. my payment cycle starts on the 10 of every month. My payment is on auto-pay. My payment was processed today, and forgot to cancel my subscription is there a way to carry over thi...

Resolved! Are there any tablet plans

Hello, I was wondering if public mobile offers any cheap data only plans (don't need text or talk) for example for a second sim card? I know Fido for example has there 4GB/month for 10$ as long as you have a phone plan with them. Would love to get a ...

Resolved! how register auto pay by using credit card

Phone number change

How can I pick a specific number that I had years ago ?

Resolved! Someone trying to use my phone number on social media.

I'm not sure where to put this in the community and don't wanna bother staff about it. Minutes ago, I received 2 of the same confirmation codes for a social media platform, so that means, someone somewhere is trying to use my phone number for their s...

Re: SIM card swap

I thought I could do that but looks like my phone is locked though the previous provider is saying it's not. Any suggestions?

phone not working

phone goes to voice mail every time someone calls

Re: question

HI! Over the past 8-9 months, telephone communication through Public Mobile has become disgusting: only 1 line out of four is lit in the communication indicator, calls do not reach, and if they do, I hear, but they do not hear me, and so on. Previous...

Resolved! New Sim card

Hello, I have ordered my sim card on June 5th but still no update. I have not received any email with shipping update. Only email I have received is order confirmation. Just wondering how long it will take. Thank you in advance.

I'm locked out forgot an answer can someone help please

Cant log in any help would be appreciated thank you

SIM card swap

So I have my new sim card and my old sim card, but I don't know how to get my information over to the new sim.

not receiving some sms

I switched from an android to an iPhone 2 days ago and I'm not receiving sms from certain people. It's only SMS, not imessage, and only certain contacts. Theres no issues sending SMS or placing calls to anyone.

Puk unlock code needed

How can i find puk code for my sim card.It is saying my phone is puk locked.Pls helpSend it to this phone number 289 xxx xxxxThanks Edit by Dunkman: removed personal information

plan

I have the 35$ plan. I am supposed to have 1.5gb plus a bonus of 500mo. For some reason, for two month I've only been having 500mo. I am still paying 35$

Considering Public Mobile

Hi Everyone,I've been shopping around for a plan with a bit of data and came across Public Mobile. I'm interested but also a little worried because I've seen mixed reviews. I was wondering if anyone had any advice on how to make PM work for me. I can...

Another issue/same issue with new Public Mobile set up, Requesting a call from Public Mobile Support

Hi,Yesterday, I referred/set-up my brother with Public Mobile. We had an issue and today I have set-up my sister-in law's phone, and we are having the same issue The previous provider (Rogers) has unlocked the phone. Rogers has not emailed or tex...

SIM Transfer to a new phone

I recently purchased an Iphone 11 and tried adding my PM plan but the new phone wouldn't accept the the APN

Resolved! # numbers

I cant call 730am radio with their #730 number. I was able to with Fido.

Activation does not recognize my SIM number as valid. Could it be too old? ~3 months.

Data not working

Hi, I just joined Public mobile yesterday and talk and text seems to be working (I have a new number). Data is NOT working though. I have the correct APN setting. I am using an iphone 11. I've still not received any confirmation email for activation ...

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