Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I understand that with a PM plan I can't receive any text messages while I'm in a non-US country with no roaming plan. If I'm there with no service, and Canadian numbers send me text messages (not over wifi), will I receive them once I return ...
Hi, I just found out about the Public Points program and was wondering if it is worth it to give up my current rewards. I have been with Public for a few years now and my rewards have accumulated to quite a bit. I read that if i join the Public Poi...
I’m in New York City and I have paid for US data but the connection is terrible and I barely ever can access the internet. This has been extremely inconvenient and terrible, especially seeing how I am paying for this service that is only sporadically...
Why have you not fixed this problem after I creating a ticket (twice now) ? And this is not for post but for the CEO or assistant of Public Mobile (Telus) to address. Please respond to my email address
Currently there are several CPO phones on sale and an extra $30 bill credit incentive. Offer available online only. Effective August 24, 2022 until September 6, 2022 11:59PM ET. Offer available to existing and new Public Mobile customers. Offer l...
Hello,I forgot PIN for my SIM card. Could you help me?
i lost my phone with my sim card and i ordered a new one, i can sign into my account but i get an error message when i try to reactivate my account, i think im on auto pay and so it should reactivate by itself but for some reason i cannot change my ...
I am doing some travelling next month and want to increase my data for that month, can I change a plan for a month, and then go back to my old plan again, ?
Can’t change any account information keep putting in the new sim number and it keeps clearing after I press save changes.
Hi yesterday I bought new No from of public but I am unable of getting incoming call only outgoing call are there Please suggest what to do
I reset my password,but it show incorrect password, or email address.
I purchased a phone on June 5th and was sent the wrong colour and it was also defective (it turns off randomly while I'm using it...sometimes in the middle of a phone call). I tried to contact public mobile to return it but did not get a response. Af...
When you suspend your account for a few months of the year how does that affect loyalty rewards?
I currently have an Android (Samsung) phone and am curious if I purchase a refurbished iphone from Public Mobile if I can use the same SIM card as the Android or will I have to get a new SIM?
HiI just ordered an Iphone 11 online through the website for 519$ and 2 days after, the same phone is 428$ !! Should I return the phone when it get to me or could I receive a credit for the difference?policy is return free within 30 days…
Hello I need to register online and it’s says I need help from customer service. I need this in order to cancel autopay
i am 10 days without my phone i am wanting the puk number and pub;ic mobile has taken 10 days of my money with no resolution.
I visited US at the end of July, I purchased the data only roaming at the beginning, and it worked well in first few days. then I started not getting data service, and it's very hard for me to contact forum for support without data as I was in a rura...
I bought a certified phone off Public Mobile, but don't need it and want to return it. The return form asks for the Phone IMEI code. To get this, it looks like I have to set up the new phone and transfer all my information to it. I don't want to lose...
I switched from PC Mobile to Public Mobile three weeks ago. I can only send and receive texts to people on the Telus Network. I cannot receive or sent texts to people on Bell, Virgin, etc. I can make phone call to t
I'm currently on the 15$ plan and I'm benefiting a lot from the previous reward program which has brought my plan down to 6$/mo. I'm thinking that I might benefit from some more calling minutes and mobile data (I currently have to buy a data add-on e...
I was with public then ported over to Telus for a bit. Coming back to PM, do I need to purchase a new SIM card or will my old one do the trick? Thanks.
This number is from an unwanted frequent from Sudbury....1-705-806-1653.How donI block caller?Thanks
I cannot log into My Account to find the amount I wow on my bill. I told password or user name is incorrect. I asked for the email to change it but did not receive the email. How do I log in ?
People are unable to leave me a voice message. They get a recorded message that tells them to put in some code and then asks what language they want to use????????
Hi there, I'm not a Public Mobile user myself, but I provide phone set up support regularly and have recently bumped into an odd issue with a customer using Public Mobile. When anyone who tries to reach them gets sent to voicemail, they hear a langu...
but the system won't allow me to use my Visa cc or my Visa Debit. I've entered in all info correctly and it's still telling me I entered incorrect info. I'm trying to port of my current provider and I'd like this done before the promos end.
Hello,I ran into a strange issue this morning, I commented on a post, then I click on refresh, my posted comment disappears. It does this every time now. I am even experiencing it on my phone.
I changed my plan to the 4g $41 plan from the 3G $35 plan. They took out the money for the new plan from my credit card but on the website it still shows my current plan as the $35 plan with the 3G could you check this and if they have charged me fo...
