Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The other phone i was using totally glitched...like so Glitched It's absolutely and totally unusable so I put my simcard into this moto z2 play and because that pm was saying I still have atleast 1GB SO ANNOYING !!! you guys and gals ever experience...
I had my normal billing cycle occur on the 9th of this month, but just upgraded to a higher priced plan. Will I receive the credit automatically back for the previously billed amount, since I was just billed an additional $50 for the upgraded plan?
So I'm going to bite the bullet and transfer the number in the next couple of days. Turns out I have bluetooth on all the house phones and they can all communicate with each other. I can answer calls to my cell on my landline, so this should be a pre...
I can't receive or make out going calls. Also anyone without an iphone can't receive my texts nor can I text them. Only imessages work. It's been over a week. I have turned the phone off and on, removed Sim card. I have called the porting number a...
When you purchase more megabytes of data do you have to use it up in the month that you purchased or does it continue until it is used
Hi I ordered a SIM card over 2 weeks ago, received confirmation email but no order number. How can I submit a ticket or track order without the order number? Please help.
Hi, I'm trying to move to Public Mobile and having issues. I have three accounts that I would be paying for. I understand that they have to be three separate accounts with individual email addresses. I have been able to open one account and pay for a...
Hey guys I’m hoping to gain a little more information about possibly receiving a credit for an add-on that I processed and completed however did not use and found out a couple hours later that I clicked in fact the wrong add on which wasn’t the one t...
My phone which I have had on Public for six months plus and account has never been in default and is up to date now shows unregistered SIM. Phone is not on stolen or service list. This occurred sometime in the last two weeks, worked good previously. ...
Need clarification .Travelling to USA and calling from USA to US numbers and to back home to Canada while being there.My question. Do I need to have a USA & Canada call plan plus a USA Roaming add-on ? Thank you
Trying to update the credit card info as the old one is expiring. Went into selfserve -> payment -> manage autopay, clicked remove autopay, clicked sign up for autopay, the previous card info then shows up again, with a button at the bottom that says...
Hi,I'm looking in the compatibility section to know if my phone can work with public mobile but I don't find it. Does someone know if LG Q6 work with this net work? Only the LG Q60 appears..Thank
How easy is it to switch phones? I am currently using a iPhone 5C and wish to switch to an iPhone 7 which I used on a different service provider. Phones are unlocked so is it as simple as switching the Public SIM from the iPhone 5C to the iPhone 7? T...
I've moved back to the UK from Canada recently, I'm noticing I don't get any signal here on my public mobile SIM. I still really need to receive the odd verification text on my Canadian number when they're from the CRA etc, does anyone have any idea ...
Hey has anyone else gone through renewal tonight? I was just able to add a voucher because the site was down all night and I don't know if I'm going to suspend or not because I was too late at adding the funds. Can anyone else tell me if their plan b...
Hi, I received an email promotion to get 1GB/2GB data per month for 12 months if I signed up by June 30 using my email. I did signed up by June 30. How do I see the 1GB/2GB data get added to my account? Anyone also utilize this promotion? Thanks!!! ...
Just changed my device (degoogled phone pixel 3, with 'graphene os' custom ROM), but cannot send sms (except to my own number). Everything else works ok, and apn settings are ok as well. I was wondering if there is something I need to call customer s...
I was charged for a new more expensive plan that gave me more data. but somehow i’m back with the old plan and have a credit on my account. i NEED the data. wondering if anyone can help me?
I chose to keep my old number when setting up my sim card, but someone else was already given my number. Now I can't get texts or calls because they all go to that person. What can I do about this without getting a new sim card?
First things first. How do you talk to a real person? This isn't so cheap only robots are hired.Question - Started with a phone at 15 dollars NO DATA No problem Did not need it. Then I did. so upped the anty to 25 dollars with limited Data. DATA NEVE...
Locked out my account and I need get in to collect my imie number for my Samsung s9plus got stolen can some one assist me my email is xxxxxxxxxxx edited by computergeek541: e-mail address removed
I had to sign up using two different accounts for my son and I as the system wouldn't let me have multiple phones on one account. We have been on autopay but have run into issues at times. When I have to make an additional payment to get caught up I ...
So I have had a $50 4GB data at LTE speed for a while now and was considering upgrading to get a little bit more data. I went to the plans page and all the options seem to be plans with more data but they are all 3G speeds. Am I looking at the wrong ...
Not getting referral and friend did not get bonus
I have the unlock code from Freedom Mobile for my device, but I don't have an opportunity to enter it after I restart my phone. I also can't activate my plan because it just freezes on the phone number part.
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