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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 27119 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 39142 Views
  • 185 replies
  • 29 Bravos

Voicemail access

I am a new user and cannot access voicemail, When request voicemail it does not ring or ask for password.

Gary88sz by • Great Neighbour / Super Voisin
  • 806 Views
  • 6 replies
  • 0 Bravos

Resolved! $10 Referral Credit

I just activated my SIM card and entered a valid $10 referral code but don't see the credit to my acct. ???

MannyCab by • Great Neighbour / Super Voisin
  • 1041 Views
  • 7 replies
  • 0 Bravos

Resolved! Free month promotion. No free month?

I signed up for that 5gbs and free month special sale that was going on and neither have applied to my account. They said that I would get it after signing up but neither happened and I even auto renewed. So Like did I do something wrong?

kittykatko by • Great Neighbour / Super Voisin
  • 934 Views
  • 6 replies
  • 1 Bravos

Resolved! Boxing Week Promo

Hello! I signed up 3 family members new to Public Mobile for the Boxing week promo (get your second month FREE plus 5GB of data when you activate on select plans). It is now March 1st and my husband still doesn't see the extra 5GB on his plan. We fol...

my new sim card is not working

i have been trying to set up with my new sim card and showing invalid sim card on phone i have tried setting up with a different phone and same problem

mmendes12 by • Great Neighbour / Super Voisin
  • 879 Views
  • 5 replies
  • 0 Bravos

Resolved! Double Charge when topping up account

After topping out, the dialogue box did not close and when I pressed cancel, it instead pressed continue and charged me $50 top up again. How do I get a refund?

Resolved! new account set up

looking to port my old number under old service provider it asks for serial number not the IMEI would Ienter the IMEI here

gq by • Good Citizen / Bon Citoyen
  • 803 Views
  • 3 replies
  • 0 Bravos

Resolved! Incoming call counts into minutes

Hi there,I switched to the $15 plan on Feb 25, 2021, and my understanding is all incoming calls are unlimited. I found out that incoming calls are being counted into my total 100 minutes allowance and wondering if that is normal? Thank you!

steven by • Good Citizen / Bon Citoyen
  • 2788 Views
  • 29 replies
  • 0 Bravos

Port out Notification

Hi Everyone, I'm currently trying to switch from Telus to Public. I've followed all the steps to port in my old number. I was notified that telus would send me a text message confirming my port-out request. However, it's been a few minutes and I have...

dj_123 by • Great Neighbour / Super Voisin
  • 961 Views
  • 4 replies
  • 0 Bravos

Resolved! Not allowing me to make a payment.

Ok a few issues:1) My plan is expired, it's currently suspended but I can still reactivate it.2) For whatever reason the current plan is $10.00 but I've always had the $25.00 plan.3) It keeps trying to make me pay $10.00 instead of the $25.00.4) I ca...

HelpMEDAMN by • Good Citizen / Bon Citoyen
  • 1701 Views
  • 14 replies
  • 0 Bravos

Resolved! Order time

I ordered a sim card online on Feb 23, why I didn’t receive it? it is urgent, and I need it as soon as possible.

Mohsen1990 by • Great Neighbour / Super Voisin
  • 952 Views
  • 5 replies
  • 0 Bravos

Resolved! Incoming calls go direct to Voicemail

New SIM activated Mar26 with existing # ported from Shaw Mobile. SIM is recognised by phone. Outgoing calls OK. ALL incoming calls go direct to Voicemail. I submitted a 'Ticket' on Saturday 27, but NO RESPONSE from Modertor(s) as yet.

noelcurrie by • Good Citizen / Bon Citoyen
  • 2055 Views
  • 4 replies
  • 0 Bravos

Resolved! Received text message from PM to visit self serve

I just received a text message from Public Mobile to visit self serve: Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2) It says 2/2, but I only received one message.  Is there an update required...

MacMe by • Deputy Mayor / Adjoint au Maire
  • 1255 Views
  • 5 replies
  • 2 Bravos

Resolved! Self-serve login isn't working

Hello I can't login to my self-serve account, even though I'm using the correct password (I even reset it just to be sure). I'm just getting a 'Sorry, your login attempt failed. Please try again' error message. Any idea what I can do to fix this? I r...

sashbus by • Good Citizen / Bon Citoyen
  • 3612 Views
  • 11 replies
  • 1 Bravos

Resolved! @ accounts

I have recently added a second account with Public Mobile for my wife.I must have started a second account for her but cant remember what the email address or password was for it.Does a moderator have to rest it for me to start over again? Thanks

techie2 by • Great Neighbour / Super Voisin
  • 633 Views
  • 2 replies
  • 1 Bravos

Resolved! phone port is not working

Hi, I requested to transfer my number. Currently, the data is working and i am able to calling out. However, all the incoming calls and messages are still on the old provider. It has been two days like this. Can you please assist? My phone number is ...

lelanjiang123 by • Great Neighbour / Super Voisin
  • 734 Views
  • 3 replies
  • 0 Bravos

Resolved! Can I move my billing date?

Normally I get billed at the end of the month, and because my payment didn't go through this time since I needed to update my new card #, I'm wondering if I can take advantage of this: if I resume service today, the 1st of the month, will this be my ...

mb0 by • Great Neighbour / Super Voisin
  • 1182 Views
  • 8 replies
  • 0 Bravos

My account

I need my account back and don't know how to do it  edited by computergeek541: tag inserted into message body

Pitounne123 by • Great Neighbour / Super Voisin
  • 593 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment

I payed my phone bill early on the 27 and it’s due March 1 and the money isn’t being taken from the account balance to pay the bill, how do I use the money on my account to pay ?

Terhaya1 by • Great Neighbour / Super Voisin
  • 755 Views
  • 2 replies
  • 1 Bravos

Poor Service . No Internet or cell sometimes

I can no longer get a proper internet signal . It was working fine for the last year or so . It only works when I am in town . My wife is having the same problems . We have differnt phones , but same problems . Please dont make suggestions , like tur...

Bob9823 by • Great Neighbour / Super Voisin
  • 643 Views
  • 3 replies
  • 0 Bravos

Resolved! Error Happens while changing to a new plan

Hi,I am attempting to change my current plan to a new plan ($15), but the page keeps showing error: Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login PagePlease could you ...

tanorigin by • Great Neighbour / Super Voisin
  • 1437 Views
  • 9 replies
  • 0 Bravos

Resolved! Promo did not apply after 30 days

Hello, I signed up to PM in January during the boxing day promo.  I do not see the extra data and have not received my month free.  It has been over the 30 days.  Who do I contact?

MasonP by • Great Neighbour / Super Voisin
  • 939 Views
  • 6 replies
  • 0 Bravos
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