Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Whenever I login, i get a picture of a dog and message saying "Oops! This page is down or unavailable for maintenance. Click below to return to My Account page" But when I click to return it back to the same message.
I have my personal public mobile phone (only works in Canada) and my work phone (works worldwide). If I take my phone to Europe with me, my understanding is that I will not get any incoming texts/missed calls/voice mails - absolutely nothing.What if ...
Hi my husband's phone needs to be reactivated his cell 7786749263 that i need to pay for but system is down. What do i need to do in the meantime? Help
Anyone know how I transfer my existing Koodo phone number when the My Account Public Mobile service isn't working? I just tried signing up with a new Public Mobile sim card, but I don't want to put it in my phone yet until I get all the account detai...
Hey Public Mobile, really starting to hate your utter lack of service. I got a new CC and need to update the info. No way to log in and no codes ever sent for a password reset. Totally stuck without a phone.
I am going to the US tomorrow and if the website issues aren't resolved by the time I leave, I won't be able to purchase a roaming add on. I can manage with alternate data and free incoming texts, but I'm looking for a solution for phone calls. If i...
Hello, I have been in contact with the CS_Agent in private messages, and they have assured me that they are able to reactivate my account after my credit card expired after i send them my new credit card info. I wanted to check in the community that ...
I can't make a ticket because I don't know the 4 digit pin or the Account number or the Last payment made on the account all the info is on the login of the account that is down!!!!
I purchased a cell phone October 18/22 and my money was withdrawn. As of Nov 4/22 I still don't have my cell in hand. How do I contact them asking for assistance? Thanks in advance.
I am not able to log in to my self serve public mobile account and I am getting System Error message. I need to complete my payment. 611 is not working on my phone. I wated to pay for
Hi, I have recently moved to Canada and have not yet got a Canadian issued card. Is there any chance I can please pay with my Australian issued credit card?
Yesterday I discovered my data was not working. I checked my texts and calls and realised I couldn't send those either. After trying to log into my account, I discovered that I could not log into my account or reset my password. Nothing is working an...
Hello yesterday my account was suspended a I need to update my credit card info. From what I understand I am able to buy a voucher and can top up my plan without using a 4 digit pin. However I am worried about possible account deactivation, does anyo...
Trying to reach someone with public mobile has been impossible. Can't submit ticket as everything says invalid, automatic payment did not go through and 611 is an unsuccessful option as it won't accept a 4-digit code. How else do I speak with someone...
I have pre-loaded Visa card from MoGo.Public Mobile doesn’t recognize it, so SIM card sent to me is essentially useless. Why doesn't Public Mobile recognize a Visa card.
Hi, I look after my wife's phone account and I had planned on getting her the new 15GB for $40 on her next renewal. I had that all set up but then she ran out of data so I thought to change her to the new plan right away but after I cancelled the ...
Hello everyone, hoping you can help. In a rush to create a public mobile account I messed up my email. So trying to log in they ask to verify it is me and I didn't get an email. Finally duh I realized I had typed it in wrong. So I am unable to ev...
I need to update my payment info before the next payment which is due in just a few days. If the system is down, I could lose my account I guess if the payment can't go through. How can I update my payment info while the system is down?
i was trying to up date my bank card on my online account and i forgot my email and password and not able to log in, is there away to obtain that information
Havent been able to call 611 for a couple weeks...It sends me a text to use the website login than sits there and silence. Anyone else getting that...And now with the website down I can't add more data or change my plan to one with more data ....I'm ...
