Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, I ordered a phone from Public Mobile which was meant to be delivered today. I received a notification from PM todaysaying they had tried to deliver but were unsuccessful. The buzzer in my apartment never buzzed! I am concerned now how do I ...
Hi So I have a Samsung galaxy S9 plus I am going to Walmart to buy a SIM card to sign up for a plan this eveningIs there only 1 SIM card sold for public mobility or are there different ones??If there are different sim cards which one is suitable for ...
I am planning to change my credit card, I have autopay $2 discount, if I cancel the autopay and add the new card will it affect the autopay discount? Thanks.
After 12:05pm PST today I haven't been able to receive any incoming texts or calls (going straight to voicemail). Is anyone else having this issue today?
I desperately need to talk to someone. My payment information is about to expire and I can't sign in to change it, nothing I'm doing is working and I'm afraid my phone will be disconnected.
Ok, it's near the end of March and this is easily the dumbest thing I've seen so far this year. If I need to reset my password by definition I don't remember the existing password... so why would a password reset screen ask for it? Beyond stupid. ...
I only use it for appointments and to call my boyfriend. Its paid and without warning while studying on call it dropped and I got a warning notification saying "Simcard temporarily disconnected by provider" nothing else, and it only pops up whenever ...
I had a balance of $50 owing, so bought a voucher for $48 + $2 tax = $50 (thinking my balance owing included gst.)When I applied the voucher it only applied the $48 so I still owe $2 by tomorrow.What happens if I have a $2 balance owing past the due ...
There is a problem with your website. When I try to enter a brand in the Phone Brand field it does not allow me to enter data. Instead, as soon as I try to enter something the field is filled with a check mark and the block is filled in with blue. I ...
I am not good at English.I want to talk to Koreans.I want my friend to switch to a public phone.Please help me.
Hi, been a customer for a while now. Noticed my phone wasn't receiving texts today and when I logged in it said plan expired and my autopay didn't go through. I had to manually pay. No changes to my cc info etc, any idea why this would occur? This ...
I purchased the US Roaming - Unlimited Talk add on and it's not working. I am in Canada trying to call a U.S. number.
What add on plan do I need to purchase in order to make calls from within the United States using my cellular phone? I currently have the $25 My Plan
repetitive
I suspended my plan for 3 months. I activated today before March 29th as mentioned in the warning message, but I have "PLAN EXPIRED" in red beside my plan info. What does this mean? I topped up before the deadline so I am not sure if my plan is alre...
My friend, Steve used to be a member of Public Mobile. About 4 months ago he cancelled and went with another service. Now, Suddenly he is receiving emails from the Public Mobile Community that are coming to his email despite the fact that he does no...
hi,- recently moved + new credit card (authorized this morning) + new billing address- updated profile address, but unable update visa info (repeated attempts):- "Sorry, credit card transaction denied by your card issuer...."- Visa says all good thei...
Hi all, My ultimate goal is to reset my four-digit Customer Support PIN since I lost the original SMS that specified it when I signed on with PM, and I did not write it down. My bad. I did my homework, read previous posts in this community, and I und...
I signed up for 4 new phones for my business for COVID curbside. I do not need them any longer and want to cancel. How do I cancel?JIm
Hey all, I assume this is a "message the mods" problem. Someone have a link how? Anyway, I started a port out of fongo on the 4th March. I read that it can "take up to 2 weeks" so I waited. I can do everything on my phone but receive calls. SMS/MMS a...
Today, I have no signal on my phone suddenly. It worked well this Friday. My account status is "Active." I have tried powering off, then restarttoggle airplane mode off/onreset network connectionsremove SIM card, then reinsertinsert SIM in another ph...
We transferred our old chatter number to public Mobile… some calls were going to the new phone some to the old phone. Now that the chatter is disconnected we can get some calls in but some calls get the service is no longer available
My account is active and paid-- I can make calls and texts but I can not get any incoming calls or messages- I flowed the prompts as asked in the help section and now do not know what to do
Yesterday I signed up for Public and transferred my old number (from Koodo). It looks like the number transfer worked, but my phone is not in service. I can't send or receive any texts or calls, and when people try to call me it says my number is not...
HiHow long do flash sales last I need to get a SIM card first before I get the current flash sale offered?Current flash sale $25 plan and up for 2g extra for 12 months only
I keep having trouble logging in.I think the problem is when I signed up it wouldn't accept my email address so I put in a user name, but now when I put in my email it says it is invalid.Also having trouble texting a emoji or a caricature picture an...
I transferred to Public Mobile the first time. I ordered a SIM and got a plan and kept the same number. It’s been 20 hours since my plan is activated. I can call others, send text and receive texts but cannot receive calls. Could someone help and/or ...
HiI don’t know a lot about public community since this is all new for me.I have been promoted and been getting badgesWhat does that all mean???? Is there a benefit to that??Karen
I need to reset my 4 digit pin number as soon as possibleplease assist
HiI need to order my SIM card and it is expected to be mailed in 3-7 days.Does my new phone plan start the day I put the SIM card in or the day I sign up for plan if I was to get plan today??I was looking at the $25 or over plan for the extra 2g for ...
