Change email

[Goodlife062404]

Hi how to change email on account

[BKNS27]

@Goodlife062404 

You can only change the email address on your account with the help from a CS_Agent. You can create a ticket on SIMon Chatbot on the bottom of the page or private message on the envelope icon above.

The hours are 6:00am to 10:00pm EST.

[walker1]

@Goodlife062404 

You can't do that yourself.

You'll have to have a customer service agent do that for you.

[softech · Accepted solution]

@Goodlife062404   if you meant the email used in My Account, Only PM Support can help.  Open a "forgot password" type ticket with  PM support and ask for their help:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Just in case you are tyring  to change email used with your Community,   you can change this one yourself here:

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile