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US roaming

19540325LisaFan
New in Town / Nouveau en Ville

Hi 

I bought $20 US roaming a week ago, but it didn’t work for me when I was in USA. So I didn’t use it! 
Now, I am back to Canada. I guess I should request for refund. How to request for the refund? 

 

2 REPLIES 2

DennyCrane
Mayor / Maire

What didn't work? Assuming there was cellular service in the area, texting and data should have worked just fine; it's just calling that is spotty at best since the US started shutting down their 3G network earlier this year. 

BKNS27
Mayor / Maire

@19540325LisaFan 

Did you put your Network setting to T-Mobile while in the USA?

This is require to have service.

Contact a CS_Agent for a refund.

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