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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account locked

Hey,I forgot my password unfortunately, my account was locked! Please help me out!

90 day of inactivity

90 day of inactivity is 3 month so why after 2 week of inactivity my account tell me that the 18 december i will loose my phone number line and everything normaly the 90 day end on febuary, so if i am a worker that deal with contract and only been pa...

Resolved! Cannot receive a call

I can call out but my phone doesn't take an imcoming call. It just goes to voice mail.Please help.

Resolved! Re: Internet data not working on new phone

I bought a new phone, the IMEI says it's compatible with Public Mobile and I have phone data on. It's a Zenfone 4 Max but the data is not workign on my phone.

WIll this phone work on Public?

WIll this phone work on Public and especially on their LTE? heres the specs:Networks:GSM: B2/B3/B5/B8 CDMA1X/EVDO BC0WCDMA: B1/B2/B5/B8TD-SCDMA: B34/B39FDD-LTE: B1/B3/B5/B7/B8TD-LTE: B38/B39/B40/B41 thanks

Resolved! Locked Out

Hello,I'm locked out of my account. Can someone please help me unlock it? Thank you!

Overpaid

Hi I have just toped up my account but i over paid $13 could you credit me back? Thanks

have sent you an email that will outline .

Bonjour je ne peux pas entrer ds mon compte, mon email est toujours [email protected], mon #tel: ***-***-****.le message: We have sent you an email that will outline how you can change your login and password.

Forgot Passsword

Hi there, I forgot my password, so I can't login into my account. Whenever I try to reset the password, the link sent is no longer available (expired). Can anyone please help me on that? Thanks in advance! Giuliano

I need a transaction record for work to reimburse my phone bill

Hi there, I am aware of how to view my payment history but I would like something that is clear and concise for my work to reimburse my cell phone bill. As it stands right now I am on the 90 day plan so the description of the payments is not easy to...

Can't retrieve voicemail messages using another phone on new PM account

Hi PM community, i just signed up for new PM account. People can leave voicemail messages for me, but I get a ' need to call from your own phone to set up voicemail ' system message after entering password using another phone (reason being, my old B...

Essential Phone is on sale with 360 camera

On Amazon US for $399 usd includes 360 camera... no shipping to Canada tho. 11 hrs left on this deal as of this writing. https://www.amazon.com/Essential-Worlds-Smallest-degree-Camera/dp/B075TNZDC7/ref=as_li_ss_tl?ie=UTF8&linkCode=sl1&tag=tr-blackfri...

Resolved! Data Not Reflecting On Account

Hi all, I have recently recieved a text stating that I have used up 75% of my data but it is not reflecting that on my self serve account. I called into the company and they said to contact the moderators on here. So hopefully someone can help me. Al...

Resolved! What happens to phone number if no payment is made?

Hello everyone, I will be leaving the country for a few months and would like to know if my phone number will stay with me if I stop making payments? My current plan is every 3 months, and I want to suspend my account until I return. However I am not...

Re: Plan didnt change on the autorenewal date

Autorenew is taking longer and longer to auto renew. My phone and service is not available for several hours on the autorenewal date

Add on not working

I just purchased 200 mb add on but it’s not working . My number is+1778-***-****. Please fix this

Unable to use 1 GB welcome add-on

I just signed up with the talk and text plan and it mentioned that I got a 1 gb add-on for free as a welcome bonus. I tried using the data, however it is not working. Please let me know what I can do to fix this. Thanks -BelieveAchieve

Public Mobile + Cyber Monday = FAIL.

Considering it's Cyber Monday, and it's all about ONLINE shopping and ONLINE deals..........WHERE IS PUBLIC MOBILE???? Nowhere to be found........ If you're going to market yourself as an online only business, wouldn't it make sense to use this oppor...

Resolved! Need help porting my phone

HelloI have the phone ported from Rogers to PM. Everything works but Data and Recieving phone calls. I can send and recieve txts and can Dial out. Any help reolving this would be great. Thanks

Data not working

@CS_Agent My data is not working. However, I'm able to make calls and send SMS without issues. I have already tried changing the APN settings and restarting the phone. But I still cannot access data. I was previously with Telus a few days ago until...

Resolved! Can no longer connect to data network after using iPhone abroad with other sim cards

HiI just came back from vacation where I was using different SIM cards to get data and a local number. Once I got back to Vancouver, I put my PM SIM card back in but I no longer have LTE, I changed my APN settings to sp.mb.com but still nothing. I d...

Unable to use data

Hello, I just signed up with public mobile and it mentioned that I got a 1 gb add-on for free. I tried using the data, however it is not working. Please let me know what I can do to fix this. Thanks, Mohammad

Koodo has kidnapped Simon!

I just noticed this today when I went to yell at the Koodo repsClicked on the chat button and it comes up with a virtual rep (Simon???) That is why Public has been quiet about SimonHe was born and tested here and now moved over to Koodo Poor Simon

Resolved! Moved to another province. Can I change the area code but keep the same number?

Hi there My wife and I just moved from Ottawa to Halifax, and I was wondering if there is a way to use the same numbers and just change the area code from 613 to 902 (or 782). Is that possible? Thanks!

awesome to see how prices are going up, and mine stay the same

I started using public mobile when they were first starting out and i have a cheap plan because they never raised my prices because i stayed with them. its so awesome to see their love for you. prices have gone up so much more for newbies

Resolved! Is it possible for Public Mobile to reassign me a number after being gone for a few months?

So I have a Public plan, but I ported another number onto and and I am looking to retrieve the number that got de-assigned This number was not originally on Public Mobile (it was originally a Fido Number) but it was the last carrier I had with it. I ...

My Plan Is Going To Deactivate TODAY, Not Sure The Reason Why

Hi there, I am in need of help.PM text told me my credit card was expired so I updated it, however, it still tells me my acocunt is suspended so I am not sure if the new payment went through or not. I am VERY worried because I do not want to lose thi...

Resolved! Long distance add-on "unknown usage"

Good day @CS_Agent,I just noticed there is a usage of 14 minutes from my 200min long distance add-on; however, I have not travelled outside of my home province nor have I called a "long distance" phone number. Can someone please show me where to see...

Can't verify email

I cannot log in to self-serve with correct password, can't verify email to reset password. Help?

Don’t have self serve and my phone got stolen

Dear....i lost my phone, and I don’t remember making an account since I’ve been having this sim cart since 4 years ago! And I have access to phone service so I would always call if I ever needed help! What should I do?

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