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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 72648 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74834 Views
  • 180 replies
  • 32 Bravos

Funny thing.... received a voice message from Kudo...

 I've been getting the text messages with Kudo offers for a bit which is cool, interesting that I also received  a voice message from someone thanking me for being a loyal customer and then offering me a special deal from Kudo. Have not had time to c...

TheOldVR by • Deputy Mayor / Adjoint au Maire
  • 3659 Views
  • 28 replies
  • 0 Bravos

Resolved! Tired of waiting for PM promo? Zoomer has one right now...

I've been wanting to switch my husband over to PM and have just been waiting for a good promo to come out. Unfortunately we missed the 1-day FM deal. But I found this promo for Zoomer on RFD today for anyone on the market for a new plan and looking f...

denkom by • Model Citizen / Citoyen Modèle
  • 7194 Views
  • 25 replies
  • 2 Bravos

What GSM bands does PM use?

Hi I need some help. I'm wanting to buy my son a smart watch and connect it to the PM network. The watch says it works on 3G networks on these GSM bands: Frequency BandsGSM 850/900/ 1800/1900Mhz+ WCDMA 2100MhzDoes PM support GSM? If so, does it work ...

Rachel7884 by • Great Neighbour / Super Voisin
  • 3752 Views
  • 3 replies
  • 0 Bravos

I can't use my data

Hi,I purchased a data plan (shown below) but I can't use data (no internet connection). Thoughts?Thank you Pick & PayThis plan includes: -- $55 for 4GB Promo- 12GB Data- Unlimited International Text- Unlimited Provincial Talk

dorukseden by • Great Neighbour / Super Voisin
  • 1410 Views
  • 4 replies
  • 0 Bravos

Any way to get refunded?

Hi,I live in Toronto, but traveled to Phoenix from June-July. Right before my auto-pay (literally the hour before) I tried to change my plan to a cheaper one(because I wouldn't be using it while I was in Phoenix, but I didn't want to CANCEL because I...

redfox by • Great Neighbour / Super Voisin
  • 1546 Views
  • 4 replies
  • 0 Bravos

Very slow speeds, possible throttling?

My speeds for LTE are barely 1 Mbs Im no where near my limit, wondering if its just because where I am?Close to Steeles and Bramelea area My buddy is on PM as well and is experiencing same issues here, so its probably not my device.  Any idea?

VT12 by • Great Neighbour / Super Voisin
  • 2531 Views
  • 11 replies
  • 0 Bravos

Another good story.. sort of.

So, over the summer I've been a bit traveling around Ontario, with the most recent trip to/from North Bay. Another bigger trip was to Tobermory. I've hotspotted my phone over these trips to see how the reception worked (plus, it kept the back-seat ch...

MEU_21 by • Model Citizen / Citoyen Modèle
  • 936 Views
  • 3 replies
  • 3 Bravos

Resolved! How to add more data to my account?

I am new to Public Mobile and unknowingly blew 12 gb of data over 2 months - still not sure how I did that. I will now have to endure an entire month without data. Is there any way to add 1-2 gb of data onto my account for just one month? If so, how?

evgn12 by • Good Citizen / Bon Citoyen
  • 8533 Views
  • 12 replies
  • 0 Bravos

Resolved! I can't see my data usage

Hi there, I have checked all the available tabs and cannot see my data usage. When I go to usage history, all I see are my incoming and outgoing calls and my sms messages. There is nothing on data usage. When I go to data & add-ons, it says I have no...

evgn12 by • Good Citizen / Bon Citoyen
  • 2226 Views
  • 3 replies
  • 0 Bravos

Resolved! Need help understanding my current data plan

I signed up for a 6GB data plan around 2 months ago. I need to understand if my total data for 90 days is 6GB or if I have 6GB of data per month. Can somebody help me understand this better? Thx! My plan details are as follows: Pick & Pay  This plan ...

hajiboy by • Great Neighbour / Super Voisin
  • 1632 Views
  • 3 replies
  • 0 Bravos

Resolved! texting in Costa Rica

Hello, I am travelling to Costa Rica for a family emergency. I leave tomorrow. Is there any way I can maintain texting service while I'm down there? I know you don't have coverage in CR but can I have my texts and calls forwarded to a pay-and-go phon...

possiblyt by • Great Neighbour / Super Voisin
  • 4651 Views
  • 8 replies
  • 0 Bravos

Re: Phone won't receive some text messages.

I am experiencing the same thing, count me in the statistics somewhere.I hope this will resolve itself by morning, I use my phone constantly for work and can't have this happening every time I want to run over to the states for a few days and be able...

JVCV by • Good Citizen / Bon Citoyen
  • 978 Views
  • 3 replies
  • 0 Bravos

Porting my number to New carrier

Hi my account is currently suspended. Rogers says number has to be active to be ported overy to them. MY NUMBER IS xxxxxxxxxx my account has $2 in it still Can my.account be activated for a day so Rogers Can port the number..Please contact via text t...

Pcshaikh12 by • Great Neighbour / Super Voisin
  • 1982 Views
  • 7 replies
  • 0 Bravos

Resolved! 3G or LTE

I am debating to go for the 3G plan or 4G/LTE. I am using 4G now, but want to get a cheaper plan.  Is there anyone using 3G? Can you give some review?

ccmak1219 by • Great Neighbour / Super Voisin
  • 4180 Views
  • 6 replies
  • 0 Bravos

Payment

I would like it if you could change my payment from tomorrow to September 1 just because I don't have the payment in the bank untill the then it would be much appreciated if you can do that Thank you James Patterson

Hollywood77 by • Great Neighbour / Super Voisin
  • 835 Views
  • 2 replies
  • 0 Bravos

Resolved! Question about out-of-province talk, text and data

Hi there,My current plan covers unlimited provincial talk, international text and 6 GB data. If I go to other province for couple days, and DO NOT buy any add-on service, can I still use the unlimited text and 6GB data?

SharonZhao by • Good Citizen / Bon Citoyen
  • 1664 Views
  • 3 replies
  • 1 Bravos

Overcharged payment

Hi,After activating a 90-day plan I suddently got suspended a couple of days later. Thinking there was an error on either my visa or Public Mobile account I paid again to re-activate.  Now I see on my visa card I have been charged twice for the activ...

dremedios by • Great Neighbour / Super Voisin
  • 1700 Views
  • 4 replies
  • 0 Bravos

Re: Account EXPIRED & SUSPENDED | Glitch

Hi, I transfered my account from wind to public mobile 2 months ago.i suppose to have 12 Gb internet data in my plan.but it shows 6 GB and now its expired ,Could you please chcek into it?

Resolved! Updating Auto Pay

Hi, I am trying to update my auto pay and received the following message: Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged...

chacha by • Great Neighbour / Super Voisin
  • 2377 Views
  • 4 replies
  • 0 Bravos

Gave up PM

After a long wait to get my voice mail restored by PM and asking PM to disable the auto pay and the issues related to their data inconsistance I have thrown in a towel. In this modern age of virtual realities PM is still logged into the pre Y2K age, ...

Ngabo1 by • Great Neighbour / Super Voisin
  • 1496 Views
  • 4 replies
  • 0 Bravos

zoomer has done it again. PM time to get into the game

Looks like zoomer has done it again according to a RFD thread and includes a free LG G4 With 2 yr plan. $36 Promo Plan Details:400 Canada-Wide Minutes2GB of LTE DataUNLIMITED Text, Picture and Video Messages (Canada & International)Unlimited Evenings...

mimmo by • Retired Oracle / Oracle Retraité
  • 4529 Views
  • 14 replies
  • 4 Bravos

A Koodo retention plan

Koodo offered user 8GB/$49 through retention programhttps://mobilesyrup.com/2017/08/28/koodo-offered-user-8gb49-retention-program/

Resolved! Restricted access

Hi everyone. I just switched to public mobile today and ported my number over without an issue.Everything was working great at work, now that I'm home my phone (LG G4) shows there is restricted access and I have no data, unable to text or call althou...

Rawb by • Great Neighbour / Super Voisin
  • 1802 Views
  • 2 replies
  • 0 Bravos
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