Community

Received an text msg from pm for koodo 5gb plan

I just received this text does anyone else received itPublic Mobile here with an exclusive offer for you. For an additional $10/month, upgrade to unlimited nation-wide minutes and get another 1GB of data at Koodo! That means you can get 5GB and unlim...

Payment not being processed

Message on acount:Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose your phone number and service.I go to payCurrent PlanPick & P...

Self Serv account got lock out

Hi, my account was locked due to incorrect password. Can customer support help to reset my PW?  Thanks,James

Is there a locator I can use to find a lost phone that does not have a locator app?

Growing Community

Just noticed monthly Community Reward Badges have been added, and it made me realize how much the community has grown.  My first badge I received in December for November was a 0.5% and 5 people received it.  Since then it has been rewarded to follow...

Smartwatch

Not really related to anything, but what are your opinions on smartwatches?

Data plan required for a smartphone?

Hi there, my mom wants to get an iPhone but she only needs to use data on Wi-Fi. Is a data plan required though if you have a smartphone?

Made changes to my plan

Made changes to my plan to take effect Aug 4th.It did show that plan changes in account details.Looks like the right about was changed to my Visa card. But now I see the changes did not take effect and I have a $75 credit in the account. What a mess....

Sim pin code

Hey i have a samsung galaxie s5 unlocked i register my sim paid for the month charge on my credit card but they ask my a pin code to unlock the sims ?????

Overpaid for subscription

Hi public community! I was under the impression my account was being suspended and was prompted to pay when auto pay was already setup. Hence got charged twice and be was wondering if I could get reimbursed.Thank you

Beta Phase

When did Public Mobile end its beta phase? How likely with Telus shut Public Mobile down?

Unable to access self serve account and sim not activited

Hi all. I activated my sim card and registered an account yesterday and I got an email saying my pin and self-serve account are registered.  But when I try to login my account, I got error message: "Sorry, your login attempt failed. Please try again....

Connecting to bell!?

Hi I'm with public but it is currently connecting to bell. Everything is working perfectly, but I'm wondering why it's connecting to a different network. Anybody else experiencing this??

Public Mobile Community Formating

I generally attempt to draft my posts to the community with in a word processer to attempted to benefit from the more advance spell and grammar check features than with in Public Mobile Community website. But I have found when attempting to transfer ...

Texting Not Working Without Wifi

Hi. I just recently bought a new iPhone 6s and noticed some time later that I can't send or recieve text messages without wifi. This is really strange because I can call, so I have service but my texts won't send unless I'm at home or using data. I w...

Can't access account

Hi, I'm locked out of my account and forgot my password...

Please let us pay you.

Every other company in the country has this figured out, yet every time I try to pay my Public Mobile bill, it's the same thing "Unable to process your payment", "Unable to verify your credit card information" - etc. Why can't we do online banking? W...

Plan change failed

@CS_AgentPlease help fix my account

Plan Change

Hi, I have a question on getting a better plan. If I see any better pormotion is happening, can I still make a plan change to capture the promo, but start it at next renewal date? Thanks

Account suspended - Cannot pay for my plan

My account has been suspended due to insufficient funds and I cannot reactivate even though I have enough money in my avaliable funds. My balance owing states $0.00 :SI was wondering if there is some way I can pay for my 90 day plan with my account b...

Ad-on not working

I've tried to get another US ad-on, and it won't work. My first one has expired.  I've restarted my phone and adjusted my cellular settings. Can someone help me?

Has anyone else been unfairly blacklisted??

My phone was blacklisted by Telus/PM yesterday as the previous owner had a delinquent account. Luckily, Orchard is working with Telus to resolve this on my behalf asap (yay customer service!) Im a bit uncomfortable by the response I got from PM....th...

Refer-a-Friend Rewards Problem

Hi,I have one frend whuch I refered. Before I got text messages and I earned rewards. Hovewer, It srarted some months and I never gor this kind of Rewards.  My RewardsLoyalty Reward ($3)AutoPay Reward ($6)Community Reward $0Refer-a-Friend Reward $ 0 ...