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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Retail store experience

Sales person suggested that I do not go with Public Mobile, he suggested Koodo. He stated that Public has dropped calls. People are leaving Public and going to Koodo. He further stated that my friend should stay with Koodo. Any other person had thi...

Re: Need a puk code @moderator_team

Hi dear moderator_teamI have huawei G700-U10 mobileI put my sim cart on it but my phone could not find public mobile carrier , I wanted to fix it , I enter pin in security settings more time and my sim locked, and I need puk 1 how can I fix it??2 h...

Paid for my plan but it won't reactivate

Having the same problem put $49 on and won't reactivate

Resolved! voice mail

Hi,I just signed up with Public Mobile and my voice mail is in French. I can't even go in to set it up. Can you help

Cannot activate a simcard

Hi,My situation is I cannot activate my simcard. Last time I tried to activate my simcard, the website pop up an error message saying that I have to refresh the web page after I finish step 2(phone number). Please help me to activate my simcard and p...

Login issue

Hi my phone number is.I am trying to login to my account but I can't. my email address is or I am using my both email but I forgot which one associate to my public mobile pls confirm it to me.i have an issue with my data when it reach to 2 gb I can't...

My Account

Hi! my pulic mobile No is 647 xxx xxxx. I have forgot my account user name and Password. How can I reset my user name and password? Please help me. Thanking you. Regards.Manivannan.Y

phone payment

my plan was 25 dollars each month and when i use my payment voucher it says i have to add more

Balance at $0???

Hello! My plan expired December 4th (yesterday). I wanted to pay for my next 3 months; however my balance states that I have $0 amount due. There is nothing to "pay off". In addition to this issue, for some reason my credit card information does not ...

Resolved! Paid $80 CAD for Activation Fee

Hello therehere's hoping a Public Mobile Mod sees this, but I was wondering if it was normal to charge $80 for Activating the SIM card? I went to a guy in my city who's store was listed as an OFFICIAL Public Mobile store on Google Maps because I want...

Re: Locked Out

Hi there, Can someone contact me to help. I get locked out and tried so many time to send private message to MOD. But there is no compose page or something. Instead, the page just showed as Private message.... where do I compose the message? Thanks ...

@moderator team

Hello! Can a moderator please PM me about a card verification issue I am getting? I've tried a different machine and diffferent browsers, but I cannot complete payment for the plan I want Thanks! Tim

Resolved! Talk and text plan - Data use for picture message?

Hello , I'm on the talk and text plan with an iPhone 6 and iPhone 5. I had to turn "cellular data" on to get picture text messages working. I've always left it off in the past to not have any accidental data charges. If I'm not signed up for a data p...

Resolved! 2 Questions about Unfairness for Add-Ons

1) I just purchased an add-on while I have another add-on still activated. They replaced my previous add-on which had remaining data. Is this a bug or is it supposed to happen? 2) If you purchase an add-on while you are on a monthly data plan, will t...

Double billed

Last Month on Nov 5 I received a text message "Your plan did not renew because we did not receive your payment". I have been on the 90 day $135 plan auto renew. I did not know what was hapenning and then anytime i tried to make a payment, it would no...

Resolved! Does anyone know about new promotion this December?

my friends wanna transfer his plan to PM. but there is no good deal for this fall 2017. i did not see any deal like 12G/120dollar for last year. Does PM have new promotion this December 2017? welcome reply..

Resolved! Account Suspended - Autopay failed?

Been a PM customer for several years now. I've never had a problem with the auto pay system. My credit card info is up to date and hasn't changed. Just received a txt message today: Public Mobile here. Your plan did not renew because we did not recei...

Resolved! Puk number

Help @CS_Agent, I tried to unlock my phone and now it needs the puk number.

Resolved! $15 Long distance add on working with unlimited US talk

Hi, there, Because my plan is unlimited talk to US, I am wondering if I add $15 long distance 400 mins add on to my acount, when I make a call to US, does it charge my 400 mins first or it is on my unlimited talk to US plan? I think it shoule be on m...

Text messages stopped working this morning

I removed Autopay from the account yesterday and today (coincidentally?) text messaging has stopped working. The phone has been fine on Public Mobile for almost a year now. Although, texting always breaks for 24 hours when returning from US roaming...

Resolved! @moderator_team

I top up my plan and amount due says $45 and also changed my plan. My phone should work but it’s not. It also says my plan is getting expire on jan 3.

Payment

My credit card is expiring soon and I am trying to update it, however it is not letting me. I have tried two cards and both says that it is unable to be acepted and tells me to contact my bank. I have done so as well, but they said that it is the w...

No Service

I inserted the SIM card and did not get service. I assume the service is the same as TELUS? Please help!!!

Resolved! Getting plan changed immediately so I can have data and unlimited text

We set up an account but didn't check off all the appropriate boxes.Now we've gone back in and added our data and text and calls but it says the plan won't change for 30 days. How can we expedite this process and get our plan changed immediately so w...

aweful service - P.m. needs more staff and review their customer service plan

the title says it allnot enough staffsometime you have to wait over 24 hours for an answerno online presence (chat)got a mod to open a case for my issue and my case was closed without letting me know seems like they don't even have 10 employes to cov...

Texting not working on Iphone 6S

Hi, i recently joined Public Mobile. I unlocked a rogers Iphone 6S and now have public mobile actively working on my phone. I was able to switch APN settings to get LTE network and everything. This is all great but it cannot get outgoing texts to sen...

Stuck on 4G instead of LTE+

Hi there,I've recently switched from Telus with a Samsung S7 and my phone has been mainly connecting to 4G and rarely LTE+. I have the APN all set correctly and network mode includes automatic LTE/WCDMA/GSM. I've tried shutting down and restarting th...

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