HELP my credit card was rejected

[anniecm]

I have subscribed to Public Mobile for almost a year on an automatic payment basis every three months

This am I was advised that my plan was rejected because of my credit card which is perfectly valid.

I changed it, however, to another credit card and it was rejected.

I need to have this clarified urgently as I need my phone for messages

please help

thank you

Patricia Fraser, Montreal

[will13am]

The self serve portal can be really finicky.  Try clearing browser cache, also change browser, see if that works.  Chrome browser incognito mode has a high rate of success.  Failing that, it may be necessary to have the moderator team involved.  The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...