Activation bugs: credit card charged but no account created

[heatherwca]

Hello, this has also happened to me, but 3 if our credit cards were billed.  Every time I tried to activate my sim it said unable to process credit card so we tried another one. Now 3 cards have been billed, my account is not showing and the SIM card is not working.

Help please.  We need to have the payments reversed and our sim activated.

[will13am]

For activation issues like this, you will need the help of a moderator to resolve this issue. The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.  Good luck.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[Luddite]

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@heatherwca wrote:

This has also happened to me. Sent a private message to MOD, but no responses.

how long does it usually take to get a response?

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@heatherwca Response time generally a few hours, but may take 24. If you were transferring a number, your old SIM may still be working. Do Not make any more payments.

[heatherwca]

This has also happened to me. Sent a private message to MOD, but no responses.

how long does it usually take to get a response?