Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have been a Public Mobile Customer for over 5 years. Over the last year or months at least I have noticed a decrease in the quality of the wireless Network Connection. Calls are not as clear and in basements especially get poor service of either no...
Hello, I have noticed that since last July my payment due date keeps changing every two months. Before it was 30 day of each month and now it slowly became June 21.... What's wrong? Why it changes by itself? I had setup auto pay, so it might not be h...
Hi…can anyone pls tell me if Public Mobile covers the 5G network? I live in Bathurst, NB Canada and Public mobile is a bit finicky at the best of times …looking to buy a new IPhone but needs to work with 5G! Thank you
How do you summit a ticket. My plan does not show it upgraded like it should have on the 16th. How do I find out why? The message on my plan says it will upgrade on July 16, 2022. Help
I forgot my password and made too many attempts. Now I am locked out of my account and the password reset won't work. What can I do?
UPDATE:Hi All, thank you for trying to help me investigate this. I have reached out to a CS agent and they have said all the recommendations are things I've already done before reaching out (Turn off Wifi Assist, turn off individual apps, etc etc) bu...
My $70 plan was suspended for 2 days because I didn’t make the payment at start of cycle for 2 days but I did now, however I can’t see the texts that I would have gotten while account suspended yet will they suddenly come soon?
Good day, I bought a galaxy active tab 3 recently, and it won't let me make or receive calls. I have acces to data, the sms are working but not the calls. Any ideas?
Hello all, My wife accidentally called her friend with a pocket dial, and it somehow went on for 115 minutes. I guess her friend didn’t actually hang up. My wife only has 100 minutes per month. However, she received 500 international minutes as a ...
Hi. I was looking to buy the 1gb data add on earlier today and when I bought it I noticed that I had 2gb free from a bonus and I had 1.5gb left so I bought the 1gb add on for nothing. Id like to have the 15$ from the 1gb add on refunded please. thank...
I would like to change my plan to include US access
I am cellphone store selling public mobile service.I activated a plan for a customer but the sim is not workingI tried in different phones and still its not working
I recently switched my carrier from public to freedom and I have been trying to port my number. The first day I got my freedom SIM I activated it and talked to an agent to port my number. I received the text to port the number and said yes but the nu...
Hi When you change your plan does it take effect ASAP or not til your current plan expires? Any info be great thanks
I just activated my new SIM card but the promo code 12MONTH2GB didnt work. Can you please add it on our account.
Hi I'm interested in getting an iPhone XS I've spoken to customer service and they told be to contact them here
My credit card has been changed the expire dates and cvv, but keep the same numbers. Should I update the autopay information?
I tried transferring my number from Telus six hours ago and still no connection. Tried rebooting my phone. Entered my phone number, IMEI, Public accepted it, and nothing since. I no longer have access to receive texts from my old phone.
Can I have text messaging disabled, so that I cannot receive or send text messages?
Title says it all. Please advise me community
trying to reset my password to Login to my Public account. It is just giving me an error when I provide my email that it is not correct. Can anyone assist with getting access back to my Public Online
I need help! I signed my daughter up for an account and used a different email and password than for my account and set it to automatic payment. Now my card has expired and I need to put the new expiry date on but I didn’t right her account info dow...
I am in downtown Toronto area, echoing the voice service issue that more and more people seem to be experiencing. Have been using PM for over 2 years with no problems.Starting having problems receiving calls about a month ago (some calls go straight ...
I saw this promo, just wondering if I have the same promo applied to my account currently? I thought I would be only offered an extra 2GB but not monthly. Can anyone confirm this? This is the promo: This is a promo applied to my account: Once I hav...
I want to be able to have/add, internet, and texting to my existing plan, when I'm at a music festival in the US, (Aug. 26th to 29th)I'm in Vancouver BC, and the Festival is in Port Townsend, Washington State, at the end of August. What do I need t...
Did not get $2 Auto Pay credit
I recently purchased an Ad On for a trip to the US.I paid $20 for the US Roaming bundle, Talk, Text, 250 Data (10 day).When I arrived in the US I found that talk and text did not work.Public Mobile forced me to purchase an additional $15 Ad On to get...
Hello, I am on the $60 Canada-Usa plan and I am currently in the States and I do not have a connection.No data, text or phone.Roaming is turned on my phone but nothing works. Please help!
