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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25253 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36665 Views
  • 185 replies
  • 27 Bravos

Resolved! OMADM ERROR 6601

I recently switched my phone to a different phone.  It tries to activate OMADM (error 6601) and keeps failing.  The phone is a Samsung A20. Is there something that is required on your end?

Resolved! $15.00 Plan

When it states that you can have Incoming Calls, where can these calls come from? Is it from anywhere across Canada or just local phone calls?

tanyaluke by • Good Citizen / Bon Citoyen
  • 1472 Views
  • 9 replies
  • 0 Bravos

Resolved! No Public network?

Just signed up.  Ported number.  Got message from Public to restart phone to complete porting.  I did that.  Put in the Public SIM and there is no Public network.  I can see Telus and others but not Public.  Am I supposed to wait some time before con...

nevtelen444 by • Good Citizen / Bon Citoyen
  • 1762 Views
  • 16 replies
  • 0 Bravos

Resolved! payments due date

hi thereI have been with public mobile since Jan 27th, 2019. I have noticed that my bill payment due date keep changing every month as follow: I started on Feb 26 up till today I am paying by Feb 15. so it looks like I am paying the same amount but i...

mohamad71953 by • Great Neighbour / Super Voisin
  • 956 Views
  • 4 replies
  • 0 Bravos

Sim Card not received

Hello, I have purchased Sim card on January 28 but have not received yet kindly advise, the following details for reference. thank you Rxxx Mxxxxx. Transaction ID9JY1030xxxxxxxxxxxxxTransaction date28-Jan-2021 17:27:01 GMT-05:00 Invoice IDc18967068xx...

rrmoledina by • Great Neighbour / Super Voisin
  • 929 Views
  • 8 replies
  • 0 Bravos

Resolved! Calling works for all numbers except one

I am trying to access the voicemail on my office phone, by calling in through my cell phone. When I dial the number to remotely access my office voicemail, I get an automated message from Public Mobile saying talk is not included in my plan.Talk is i...

Teagan by • Great Neighbour / Super Voisin
  • 991 Views
  • 5 replies
  • 0 Bravos

why is plan invalid

I tried to reload my account but it tells me my account is invalid? 

prinzie by • Good Citizen / Bon Citoyen
  • 1796 Views
  • 20 replies
  • 0 Bravos

Resolved! price plan change

I want to change my price plan but no plans are coming up and keeps giving me an error. Tried the site multiple times but continues to be the same issue. Also restarted the device and that does not work either. What can I do to be able to change my r...

Resolved! Can't connect to the network

Hi, I've been using Public mobile for several months, suddenly my phone won't connect to the network, I can't call or text. This is a huge problem as it is my business phone. I have talked to the Bot and none of the offered solutions worked including...

KrisEnders by • Good Citizen / Bon Citoyen
  • 2205 Views
  • 11 replies
  • 0 Bravos

Resolved! Calling UK

Was very happy to get 500 free minutes for international calls. I successfully made a call to a UK landline but wasn't able to call a mobile phone. I'm assuming, then, that this isn't part of the free minutes. Can anyone please tell me how much it co...

hilafish by • Great Neighbour / Super Voisin
  • 1676 Views
  • 9 replies
  • 0 Bravos

Resolved! Public Mobile Jerk around

I went through the activation process, at the final step the window just sat there doing nothing then it finally said server crashed, i went back to re-activate now it says my sim is invalid. I cant log in either says my email address is invalid.  IS...

ryder403 by • Great Neighbour / Super Voisin
  • 1810 Views
  • 10 replies
  • 1 Bravos

Resolved! Another porting number topic

I guess I missed the Free 5GB Promo but need to reduce my bill. That means a change to a $25 min. plan and that will leave me with practically no data at all. I have the $40 plan and therefore 5Gb of data plus 1gb holiday (?) but I assume the 5gb dat...

Leaving by • Great Citizen / Super Citoyen
  • 1688 Views
  • 13 replies
  • 0 Bravos

Resolved! Can't reactivate

So when I click reactivate it brings me to payment screen. It doesn't tell me owing balance or anything, but I click "pay amount due" as per usual. A message pops up saying my account has enough money in it. I've been a customer for 4 years, this has...

Dougjudy by • Great Neighbour / Super Voisin
  • 1559 Views
  • 11 replies
  • 0 Bravos

Website error while trying to Port

New to PM.  Tried to transfer my number from Freedom Mobile but I can't get past the "Check Eligibility" screen.  When I click the button to try to check if my Freedom Mobile number is eligible to port, I get the "General Error" screen and get sent b...

Professor331 by • Great Neighbour / Super Voisin
  • 734 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment

I'm new to this, so please be patient. I purchased a prepaid card last month (I have a $15/month plan) at Walmart, they only had $22 ones. This month, I had to purchase a $25 one at the same store. I went to top up my minutes and it says I have $22 o...

Ken_T by • Great Neighbour / Super Voisin
  • 654 Views
  • 5 replies
  • 1 Bravos

Resolved! Phone compatibility

Hi there, I have Huawei (model POT-AL00a). Can't find it with your compatibility tool. Is the phone compatible?

sding by • Great Neighbour / Super Voisin
  • 719 Views
  • 3 replies
  • 0 Bravos

Resolved! Debit card

How do I change my old debit card on auto pay to my new debit card?

Nchoziem16 by • Great Neighbour / Super Voisin
  • 742 Views
  • 3 replies
  • 0 Bravos

Resolved! New Phone, Data and Calls don't work

Hey there, just got a Pocophone X3. Wifi works but data speeds were super slow, reception for calls really on and off. Tried changing the APN settings as recommended for Android here and now both data and calls don't work at all.Please help! any info...

OKJoy by • Great Citizen / Super Citoyen
  • 1190 Views
  • 7 replies
  • 0 Bravos

Re: Data usage

I added 3 gigs @45$ and I have no data. What’s up with it? Any ideas?

Buckaroo by • Great Neighbour / Super Voisin
  • 784 Views
  • 5 replies
  • 0 Bravos
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