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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! PIN Number

How do I find the PIN to make a payment?

Resolved! Tethering

When I try and set my 2020 SE IPhone as a personal hotspot, I get a message telling me to contact Public. Can anyone help with this?

PM Customer For Months - Suddenly Can't Receive Phone Calls or Texts

As of today, I have lost the ability to receive text messages and phone calls to my number immediately go to my PM voice mail. I can make outgoing calls, send text messages to the people who can't text me back, and use my data. iPhone 7 Plus on iOS...

hi there

my name is xxxxxx my mother is xxxxxxx phone numner xxxxxxxxxxxx she is having a hard time putting her time on she has got a 25$ one as well as a 10 and its saying its not working i need someone to email me or call me back so we can fix this my mothe...

Cannot receive calls

As of this morning I am unable to receive any calls. People who call me go directly to my voice mail. I am able to make calls and text, however do not receive any calls.

Resolved! Pre-owned phones battery health

What should the battery life / health be on Public Mobile pre-owned phones?

Resolved! Bought the wrong Add Ons...

How do I correct and get the correct information for Long distance calls to the Caribbean

Oh no! It looks like something went wrong!! -- During top up process

Last 2 times that I have done a top up, I have received this message. While I have a decent balance I do a top of of a $1 every 3 months to keep 2 of our credit cards active. But why the message.....if some one was on low income and was paying $60, I...

i never received my promotional credit ?

Resolved! i never received my promotional credit ?

hi, PROMOCAMPAIGN3EN i never received my promotional credit ? I signed up with 2 phone numbers i should have received the credit within 60 days

cannot receive incoming calls

Hi, I just got a used phone (it is unlocked) and bought a SIM card and set it all up myself. When people call me, they get a 5UV1 message stating that the account is not set up for incoming calls. I can make outgoing calls no problem though! I have d...

Plan change and rewards

Resolved! Plan change and rewards

If I change my plan from $40 per month to $35 per month, do I lose my friend referrals, loyalty credits?

Changing my plan

Resolved! Changing my plan

I'm trying to change my plan but when I hit 'Change Plan' the screen is blank, no options. When I hit current plan on overview, I get an error message and it makes me log in again. Is the system not working correctly right now?

Resolved! No Service - Searching

Hi - Started having this issue yesterday. All of a sudden my iphone wont connect to the cellular network. It just says Searching - eventually saying No Service. Account is paid up, tried rebooting - still no luck. Any ideas?

Resolved! Re: Beginner’s Guide to the Community

Your app will not accept my email for over 6 months.

Add on data not working

hi i purchased add on last night for $15 =1gb plan but it never get activated and i tried everything . turn off my data to restart my phone can anyone let me know the solution.Thanks

Issues with sending and receiving texts messages

Why today i have problem to send and receive text messages?

Account charges

I changed my plan from $15 plan to the $25 plan and when I got my statement from my credit card I was charged three times.

Incoming calls and texts

I am not able to receive incoming calls or text messages. I am getting outgoing calls and texts. I have not changed my plan or activated a number recently.

Resolved! Text message is not work

I'm in Europe now, but my phone (***)***-****, SMS, text message is not working. My plan say international text free, it is always work, but now not, I can't open my email, credit card account, because they sent authentication text on my phone.*Pleas...

Data Usage Not Accurate

My most recent months plan started on Aug 30th, and then three days later I received a text informing me that I had used 75% of my data. I hadn’t changed anything about how I used my phone (no new apps, minimal streaming, used mostly wifi, etc) and s...

Cant receive calls after activation

Resolved! Cant receive calls after activation

So last night I activated a new account and ported my number over from Bell since then cant receive any calls. Text works and so does outgoing calls though. What is the problem? No blocked calls not in do not disturb airplane off and tried toggleing ...

Incoming calls not working after porting to Public Mobile

Yesterday I transferred my old phone number from Freedom and ported it to Public Mobile. I got the public mobile service and the internet is working but I cannot receive any incoming calls. It says Service not available. After switching to Public Mob...