@Community_QA Yes, the code works in self serve and some customers have successfully already had the discount applied for immediate plan change to this offer. I'm going by my reading of J_PM's post, unless I'm seriously missing something, I would assume the mention of renewal (not new activation) and that the discount should apply in the new plan change is acknowledging that existing customers are eligible too.
@aomo53 According to a post from PM Community Manager the code should be valid even for scheduled changes: https://productioncommunity.publicmobile.ca/t5/Get-Support/Change-plan-to-35-20GB/m-p/912134#M624747
Was having the same issue, just tried "change plan now" instead of "change on renewal date", and it applied the code and made the change immediately.
Since my plan renews on the 8th, when I tried applying the Cyber Monday offer that ends tonight, it had me in a never ending loading loop.
Looks like promo codes can't be carried over to renewal dates, if renewal dates fall outside the promo code validity.
That's an odd thing for Osvaldo to say since the $40 /15GB plan has been available for a few weeks now.
If you are a current PM customer and want that plan to take effect on your next renewal date, give it a try in serf service area...make sure to save a screen shot of the plan change in case you need it for evidence later on....
If you asked agent regarding offer you received Today, then most likely he is correct as offer sent today by SMS is for 'Cyber Monday'. As usual PM is not clear regarding offer due date.
But then again, if you log in to your account same offer (15GB) is still available and it has an option to change on renewal.