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Sim puk

Joohn001
Great Neighbour / Super Voisin

Puk for my sim card needed

4 REPLIES 4

Joohn001
Great Neighbour / Super Voisin

Im am not new i amnlocked out it is telling men sim lockednpleas contact carier for puk code

walker1
Mayor / Maire

@Joohn001   You'll have to get that from a PM CSA..   Contact them by either sending a private message to CS_Agent

or use the Chatbot Simon to get a service ticket for help with that.

softech
Oracle
Oracle

@Joohn001

 

what was the exact error message? Depends on the message, you have to ask the PUK code from different places


If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK."
 
      call  Samsung 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased|
 
If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM  Card, SIM cannot be accessed" or on an iPhone's status bar showing  "Locked SIM"
         open a ticket with PM Support using this direct link:  https://urlshortner.tiia.ai/Oyn1L6
         Or message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
           **Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or  on an iPhone's About->Carrier Lock showing "SIM locked"
          You have to ask the carrier where you got the phone from for the carrier unlock code.
           (Sorry, for this particular issue, PM support would not be able to help) 

 

Outdoorsman
Mayor / Maire

@Joohn001 hi there are different types of puk what is the message you are seeing? are you new to public? 

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