No calls being received, calls going straight to voice mail

[smileysmile]

I have done all the required tests to get me to this ask. 

I am a new customer and it has been two days since signing up and transferring everything on a mobile phone. What gives? Anybody? Is it just busy on the PM side of things? 

Reboot phone check

take out sim card check

sing it a lullaby check

see if call forwarding is on check

see if do not disturb is on check

???

[smileysmile]

yes and everything checked

[HALIMACS · Accepted solution]

@smileysmile 

Did you respond YES to the port authorization text when you moved here?

If not, to re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

If so, here's a few other items to check (just go ahead and try them all):

• ensure airplane mode is not enabled

• ensure do not disturb is not enabled

• ensure the number calling you is not on a blocked senders list

• disable any call-forwarding features/settings

• turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers

• remove and reinsert your SIM card

• reset network connections