I recently changed my plan from $25/month to $50 because I wanted data. Then I seen you had a better plan for $5 a month more. I thought I would only have to pay the difference between plans. But I was charged 3 times. $25, then $50 then $55. This isn’t right. I should only pay the difference between plans.
I suggest reading through the website before clicking on things. there is a clear warning on what will happen when one changes plans immediately...
this is a DIY service
@Rach2 You can contact a PM CSA agent and see if they can help you out with that. I'm sure that they will.
A CSA might do it, but I wouldn't say it's for certain. It would e ba one-time exception. When performing an immediate plan change, there is a large warning that there won't be any refunds or credits issued for the plan being left behind.
You needed to choose the option change plan on next renewal. Contact an agent and see if they can add some funds to your account instead of asking for a refund.
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This is not right. I will be cancelling my account and going elsewhere.
Please realize that that with almost all carriers, this is no proration for prepaid plans. The only carrier in Canada that I know of who will do that for prepaid plans is Freedom Mobile, but even then, they round up in blocks of 10 days meaning that there will still be an overlap of time for when you would be paying for both plans.