11-29-2022 04:16 PM
Hi,
I want to transfer my freedom mobile number to public mobile. I already have a public mobile sim and plan. When I try to enter the freedom mobile account number, it does not accept the 'DBC' part of the account number.
What should I be entering for the account number?
Thanks!
11-29-2022 05:47 PM
I was able to get help by contacting customer support. thanks everyone!
11-29-2022 05:03 PM
@newuser2022g are you activating and request porting at the same time? or you already got a working, phone number with your PM sim but you want to change phone number by porting a Freedom number now??
11-29-2022 04:51 PM
@newuser2022g wrote:Hi,
I want to transfer my freedom mobile number to public mobile. I already have a public mobile sim and plan. When I try to enter the freedom mobile account number, it does not accept the 'DBC' part of the account number.
What should I be entering for the account number?
Thanks!
After you successful ported your freedom phone number to PM, your freedom mobile account number is no longer exist. I don't know why you want to enter freedom mobile account number and for what?
11-29-2022 04:35 PM
I wish I could remember what I did when I transferred from Shaw to help you. I remember having to phone Shaw because I didn't answer the transfer text in time and they allowed the account to activate for a few minutes to send the text again. You need to keep the simcard in the phone to answer the text.
11-29-2022 04:32 PM