[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Plan change error
I chose the 15Gb at 4G a month ago and plan should be in effect. Shows in my payment that the plan change was made and paid for. It’s been a month and now it shows that my plan is back to 5Gb at 3G. Is there an error?
Question
Good morning everybody.supposedly I made a change of plan 40 dollars - 15gb .... I had 11 dollars rewards ... doesnt change the plan and I had to pay more ...... someone from public mobile help me ... thanks. ..I am an old customer
Upgrade as an existing customer
Just noticed there is a Black Friday deal of 20G of data. I am an existing customer. Why can’t we get the new deal? Any idea?
Resolved! Plan Change
Hello, I been with Public Mobile for I dont know, 5-8 years now. Im still on this old 90 days plan with 6GB total data, and alot of rewards.( Im Really happy with public mobile and I told alot of my friends to switch over. ) So here's my question.......
No service on provincial plan
Seriously does anyone know if this issue of recording of being out of minutes on an unlimited provincial plan. This has been going on almost a month now and absolutely nothing seems to be getting done about it? I have submitted two tickets although n...
Resolved! Support
Does anyone know how long it usually takes support to contact you after submitting a ticket? I need to change my self serve email so I can update a credit card to resume service and have not heard back for an hour (they mention 30 min) so was just cu...
Community Rewards
How active do you need to be in the community forum to get rewards applied to your account? Is there a matrix somewhere?
Question about plan change
Currently on the 4GB for $40 plan and looking to upgrade to 15GB for $40. So today is my renewal date, and I can already see the $40 charge on my credit card for the next month of service. If I change my plan today will I get double charged? The only...
Resolved! Rewards
I was so frustrated PM calculated my rewards wrong and I emailed to agent one week ago and he checked everything and said he would pass my case to reward specialist, and also told me be patient to wait someone will reach me, I waited one week and not...
Resolved! Suspend account for 90 days?
I'm going to be away for 4 months. I can't do a seasonal hold but i can suspend my account for 90 days. How do I do this? My account renews on Dec 6. Do I remove autopay from my account and then on Dec 6 it automatically goes into suspension for non-...
Internal server error
Phone plan renewed and now I have no data or minutes. Unlimited Canada wide and text 5 GB data. Account status showing active. Message saying, I have used all available minutes. HELP
Resolved! Sad to say goodbye to Public Mobile. Question about cancelling
Unfortunately I had to move my number to another carrier. Prior to May everything was excellent, but then something changed and PM's limitation to 3G only voice left me with one frequency at home and it only worked if I stood in one spot of the hous...
I can’t reset my account
I can’t reset my account it says try later. I want to stop the text messages from coming to my cell phone from public mobile because it comes at 1 am
Account automatically updated by mistake
Hi, I’m wondering if there’s anything anyone can do for me with the issue that my plan automatically topped up but I did not want it to. I was closing this account
No data access
My phone for the past week has been connected to the public mobile network, but I have had no internet access through my data. Is there something wrong with the servers? I don't know what is going on Public Mobile. I want access to the services I pay...
Active the SIM card and account and it froze
Hello,When I was setting up the new activation, I did the SIM card, create the account and enter the payment details, When it was at the last set, step 1, check mark popped up, step 2 check marked popped up, and it froze at step 3 and never stopped. ...
Disappearing Texts
Rare but it happens from time to time. Lately twice in a short space of a couple of days.I clearly got audible/visual notification and the incoming Text appears 1st on the Login Screen. I catch the 1st few words and then it's nowhere to be found. Gho...
Again??
Is the account sign on down, …. Again????
Issues logging into my account
Hi there, I'm having issues logging into my selfserve account to manage my plan. Hoping someone can get in contact with me to help address this. Thanks.
I have a previously used PM Sim Card - Can I use it to open a new line
I enter the sim card number on the registration page but I get the error Please enter a valid SIM number.Why can't I use the PM SIM card that was used previously and is currently inactive? It was last used in Dec 2020.
why are there always so many deals for new customers but never anything for existing customers.
Just wondering why so many deals come along for new customers While existing customers get nothing??????
27GB $40 plan 12 months is that a typo?
Appears they combined the 15GB with the promo code (they did not work together before) Is that a typo? Maybe should be 5Gb + 12OR just the 15GB (no 12 bonus) not both combinedhttps://publicmobile.ca/en/on/plans#4G Even the link says 5G (link doesn'...
Resolved! Plan did not automatically change on renew date
Hello everyone, I chose to change my plan on the renew date. But on that day, my plan did not change, but I got charged for the new plan price. PLEASE HELP!
Black Friday deals for existing customers?
The best promotions are for new activations or customers it seems. Are there any deals for existing customers?
Resolved! Need to change email
The lack of support from this company really sucks.. The email that I registered with no longer exists and I need to update my credit card expiry date to resume service however since I don’t have the email I can’t reset anything online or contact sup...
Resolved! porting from Zoomer Wireless
hello im trying to set up and having trouble porting my old number from Zoomer Wireless, its not on the list of carrier's. i selected Rodgers but thats incorrect. please help
Resolved! Plan was changed by mistake
Hello. Can I go back for my previous plan? Because my son took my cell and by mistake he pressed “Yes “ for the text message and he didn’t say to me. I just figured out. I will pay for this month the amount what I need to pay for new plan. But if thi...
Request list of Invoice breakdown and services included emailed to me
Request list of Invoice breakdown and services included emailed to me
Resolved! I changed my SMS center number and now I can't send texts
Hi! I edited the SMS center number thinking it was incorrect. Then I couldn't send text messages anymore. I tried changing the number back to what it was but I still can't send text messages. The SMS center number was originally formatted as +1(XXX...
Renewal doesn't work
Hello, I renewed my subscription 2 days ago with the option to change my plan. In my profile it said I used up all my data and I don't see my new plan. In addition, I don't have data on my phone.
