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email from customer support

Brunette
Good Citizen / Bon Citoyen

sent to wrong email address, should be the one I use here

3 REPLIES 3

Community_QA
Model Citizen / Citoyen Modèle

PM used to have an email, no longer

HALIMACS
Mayor / Maire

@Brunette 

 

For clarification:

 

Your self-serve (account) e-mail address, which is also your USERNAME for logging into self-serve, can only be amended by Customer Support Agents by submitting a ticket.

 

Your community e-mail address, can be changed by tapping your hot-air balloon avatar upper right, going down to My Settings, and ensuring the correct one is in use there.

Quigley
Mayor / Maire

@Brunette When talking to CSA from PM use the email address from your community mailbox account.

 

Try to use the same email address for both your My account and for your community account. So there is less confusion and you'll get all your rewards.