This is getting kinda ridiculous, @dianeyu_ as there have been several such similar kind of customers experiencing porting out issues.
Have you tried putting your new provider SIM card back into your device and rebooting it and resetting network connections?
If this still doesn't work, call the number I'll private message you. To view it, click on your envelope icon upper right.
is your PM account active when you request porting?
did you get a text from PM asking for your authentication to port? you replied YES? To make sure you can get the text, check if you can receive friend's text on your PM sim card
Also, for porting out, call your new provider and ask them for update or re-request porting from PM.
@dianeyu_ They should be able to port in without any issue as long as your line is ACTIVE. Provide them your name, number and the Account Number. You can login to your account to obtain the Account Number.
What carrier are you porting out to?
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.