porting problem to another carrier

[dianeyu_]

i switches to another carrier today and my old phone number (from public) is not transferring over

[gpixel]

@dianeyu_ 

the porting system is broken you need to contact PM customer support 

[Community_QA]

@dianeyu_  how long you reply yes? your PM still works? usually porting takes 30 mins to 4 hours

[hTideGnow]

HI @HALIMACS 

I think too many people porting around   🤣

but honest, I heard other systems are busy too 

[JK8]

@dianeyu_ 

Can you still log into your PM account? If yes, the port has not been completed.

If you cannot log into your PM account it means the port was successful and you can put your new carrier sim in and reboot.

[HALIMACS]

This is getting kinda ridiculous, @dianeyu_ as there have been several such similar kind of customers experiencing porting out issues.   

Have you tried putting your new provider SIM card back into your device and rebooting it and resetting network connections?

If this still doesn't work, call the number I'll private message you.   To view it, click on your envelope icon upper right.

[hTideGnow]

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@dianeyu_ wrote:

yes i had the PM sim in to get a confirmation text

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HI @dianeyu_   how long you have replied?

but this is now you need to call your new carrier

and make sure you reboot your phone  and see when you get inbound calls

[dianeyu_]

i am porting out to freedom mobile. i called them and they said that the transfer says successful on their side

[dianeyu_]

yes i had the PM sim in to get a confirmation text

[dianeyu_]

yes i replied with Yes but did not receive a confirmation text after that message

[hTideGnow]

HI @dianeyu_ 

is your PM account active when you request porting?

did you get a text from PM asking for your authentication to port? you replied YES? To make sure you can get the text, check if you can receive friend's text on your PM sim card

Also, for porting out, call your new provider and ask them for update or re-request porting from PM.  

[NDesai]

@dianeyu_ They should be able to port in without any issue as long as your line is ACTIVE. Provide them your name, number and the Account Number. You can login to your account to obtain the Account Number.
What carrier are you porting out to?

[JK8]

@dianeyu_ 

Did you leave your PM sim in your phone to get the confirmation text from PM to port out?