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Cannot activate SIM card and Cannot sign in to existent account

tia01
Great Neighbour / Super Voisin

Hello, 

 

I tried to make a new phone number with a new SIM card but I cannot activate that with all of my credit cards. I can use my credit card well on another site so I'm not sure what the wrong is. Please check that issue. 

 

Again, I cannot sign in to my existing account as well. Please let me know a temporary password to sign in to my account and reset my password. 

 

Thank you. 

4 REPLIES 4

BKNS27
Mayor / Maire

@tia01 

If you are having problems accessing your account. Clear cache, cookies and go incognito on your browser.

 

If you have an account already, you can change your number without activating a new SIM. Just go to your Profile section and click on Change Phone Number.

 

If your account is closed due to non-payment for over 90 days then you need activate the new SIM.

 

Contact a CS_Agent if you are having issues in login to your account if it is less than 90 days.

 

Meow
Mayor / Maire

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

softech
Mayor / Maire

@tia01 please remove your email address for your own protection 

 

For your login, is  that account still active??To have PM support to help your login issue, please open ticket with them

 

 

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

 

 

For the new phone new sim card, are you trying to activate new line ?  if you are, try using  Incognito mode to access the activation porting after waiting an hour

Quigley
Mayor / Maire

@tia01  Try logging into your account or activating using a different browser in incognito or private mode instead.

Try again.