Change my email

[PMusername]

Hello,

I need to change my email on my account. I no longer use it. Can you please tell me exactly what to do. Simon is not the most helpful.

Thank you. 😁

[Community_QA]

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@statusquo wrote:

I'm wondering why we are not allowed to change our emails ourselves.  Don't most places allow you to change your email without having to contact them?

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I am thining that too.  For those who can still access My Account, they should have a feature to change it themselves

[Community_QA]

@PMusername  you can get the code via phone number?

[statusquo]

I'm wondering why we are not allowed to change our emails ourselves.  Don't most places allow you to change your email without having to contact them?

[computergeek541]

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@JK8 wrote:

Send a private message to an agent.

You can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

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Plese direct members to be using the chatbot.  Sending a private message without first opening a ticket using the chatbot results in the customer receiving slower service.

[Outdoorsman · Accepted solution]

@PMusername 

Hi to change/reset account email you need the help of a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[walker1]

@PMusername  You have to have a CSA do that for you.

[JK8]

Send a private message to an agent.

You can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.