cancel
Showing results for 
Search instead for 
Did you mean: 

Self Serve

chainsawcowboy
Model Citizen / Citoyen Modèle

Hi,

I just created my self service account. All seemed well and it brought me back to the login but when I log in it says my password is invalid when I wrote it down so I know it's correct. What should I do?

1 ACCEPTED SOLUTION

Accepted Solutions

@chainsawcowboy  you might want to wait an hour and try again.  

View solution in original post

17 REPLIES 17

villellamcmeans
Deputy Mayor / Adjoint au Maire

@chainsawcowboy :Try the forgot password button.

@chainsawcowboy  you might want to wait an hour and try again.  

CS_Agent
Customer Support Agent

Hi!  I think your concern is understandable. In order to give you more personalized assistance, please send us a private message through the community.

 

 

 


 


@CS_Agent wrote:

Hi!  I think your concern is understandable. In order to give you more personalized assistance, please send us a private message through the community.

 

 


Hi @chainsawcowboy as per Moderator_Team reply above, here is how to send them a private message.

 

Two ways to contact the moderators:

  • Faster way – Click the chat bubble at the bottom right of the page or click this link  >> type “talk to human" >> "account-specific question" >> "no, I need a human now" >> Click here to submit a ticket!
  • Slower way – Send a private message to the Moderators_Team here.  You have to be logged in to your Community account for the link to work. 

 

It may take up to 48 hrs (faster response these days) to receive a reply from the moderators.  Keep an eye on the envelope icon on top right for a number to pop up. That would be the moderator’s reply. 

 

Please keep us posted.  thanks in advance

 

RosieR

 

chainsawcowboy
Model Citizen / Citoyen Modèle

Thanks everybody for helping me out I just read all of your suggestions and was about to send a message to the moderators when I decided I would try to log in one more time. And what do you know it worked!

@chainsawcowboy 

Well that was fast a moderator responding to your thread ( not that you needed them) and a community member resolving your issue all in exactly one hour!

 

Edit:

Well you got your answer in 8 minutes.....

@chainsawcowboy Glad it all works out. 

 

Welcome to PM .. and enjoy. 

 

 

kathyliu806
Good Citizen / Bon Citoyen

 

 

@kathyliu806 - please remove your personal information as this is a public forum.  Click the 3-dots on top right of your post and click "Edit"

 

@computergeek541 HELP!!!