Account locked out

[wwong1]

got locked of an account and here on a secondary 
think i messaged the mod but not sure its the real on since it said last online date was 2019

[Anonymous]

 @wwong1 : Try waiting about an hour. Then clear cache/site cookies or use a different browser or use incognito/privacy mode.

Are you meaning the community account or self-serve account?

Check in all your inboxes for the welcome email of the account you want.

[wwong1]

okay thanks

[computergeek541 · Accepted solution]

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@wwong1 wrote:

got locked of an account and here on a secondary 
think i messaged the mod but not sure its the real on since it said last online date was 2019

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Please open at icket by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After going there, type in "forgot password".

In most situations, Public Mobile prefers for customers to not simply send a message without going through the link that I provided.