Porting Issue

[belawrence]

• Hello, I recently switched from Bell Mobility to PM. I approved the transfer from bell and revived a message from PM saying there were issues and I’d get a call shortly. Still haven’t heard back and it’s been over the two hours. Just looking to get this figured out and finished up. If I could get some help that’d be great.

Thanks in advance !

[esjliv]

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@belawrence wrote:

Yes how do I get in touch with a moderator.

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@belawrence  - Moderators are known as Customer Support Agents (CSA).

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[belawrence]

Yes how do I get in touch with a moderator.

[Marshallbasarab · Accepted solution]

Hello @belawrence hows your day going today?

so basically that might’ve been a scam message or, a mistake, maybe it was bell mobility with you’re phone number. Because public moblie you can only contact them through the moderators on the website. You can message me if you want help with that to contact the moderators? Quick note; I’m not a moderator just to let you know. sometimes your old carrier will message you about an error sometimes. Just saying.. 
If no one told you, you can only contact the moderators through a chat/ on the website. Also if you can’t get ahold of the mods here, I can help you, I check the community a couple times a day and I know a lot about public.

[Anonymous]

@belawrence 

You should get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link. 

• please include in your message,
  
• phone number,
• which carrier,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  
• Check your private message inbox (click on the envelope top right of your screen)