I overcharged

[Samira-hosseini]

I have a plan in public mobile with 25 per month. On 27 December 28 is reduced from my account and on 28 December again 23.73 is reduced from my account, what is that????

[esjliv]

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@Samira-hosseini wrote:

I have a plan in public mobile with 25 per month. On 27 December 28 is reduced from my account and on 28 December again 23.73 is reduced from my account, what is that????

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@Samira-hosseini  - if these are PENDING credit card charges you are looking at, if is very likely that once these charges are Authorized the real charge will remain, and the 2nd pending one should fall away.

If they are Authorized charges, and the extra funds are not showing in your Available Funds area in your Self Serve account, and you only activated 1 account, than submit a ticket one of the methods provided by @softech .

[Yummy]

Do you see these charges on your PM account or on your credit card?

[Anonymous]

@Samira-hosseini 

at public mobile 30 day Prepaid Service No fees extra charges,

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left,
leave it for next bill cycle the will take it from there automatically,

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[LeePublic]

Could you please clarify your question? Does the charge include any reward discounts? (i.e. autopay, community, referral, loyalty, etc.)

[softech]

@Samira-hosseini was this your first renewal with PM?  you activated on Nov 28?  

Do you recalled you had any activation issue when you activated and you need to activate a 2nd time?  I wonder if you had activated 2 accounts.  Maybe the first one showed an error and you need to activate again on the next day??

Or you didn't request any Plan Change on Dec 28, did you??

Check your My Account , Transaction History to see if it shows only one renewal on Dec 28

You might want to open ticket with PM to confirm if you had accidentally activated 2 accounts 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.  

          Start with typing "Submit a ticket", click  "Contact Us", click "Other" from the choices, click "Click here to submit a ticket".  Then follow to complete the ticket submission.     

     2. Or you can Send a private message to the CS Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there