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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Best Value in Town!

Just switched from mobilicity and I must say the difference in service quality is like day and night. This is the first time I've had LTE and it is crazy fast compared to the 3g speeds I was getting at mobilicity. The value of the 90 day plan is sim...

Unable to process transaction

Trying to activate an account and it is becoming quite a saga. Firstly, would not accept credit card with error message, "Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not b...

Can't call area code 579 number

I invited my spouse to PM today and we ported her number from Fido.Everything works except she can't call my number in area code 579 (number from Fongo and not PM)I don't know if there are other numbers she can't call, but for now that'S the only one...

Loving the switch :)

I switched one of our 3 phones initially to see how the service worked, setting up the account took 5 minutes and phone worked instantly. Coverage has been great and because we are fairly technically inclined and don't really ever have to call tech i...

can't receive call after new activation

I joined PM 1 week ago and super happy:) then my wife join also yesterday and porting from CHATRShe can send texts and make calls but cannot receive.I call her number but still her CHATR voice mail Please help!

Plan says active but not receiving call or texts

Hi I'm a new member, and I activated my plan Friday night August 19. I'm able to use data, but I'm unable to make or receive and texts or calls.

Resolved! Montreal area code considered international?

Hi guys! I've been with PM for a year now, and I haven't had any issues so far but one of my friends just recently moved from Toronto to Montreal and as a result changed her phone number from area code (416) to area code (438). I can receive her tex...

Resolved! No service, after plan change on next renewal date

No service, after plan change on next renewal date. I have the correct amount of funds on my account, but the site warns about insufficent funds. Can a public employee restore my service, it's suspended right now?

Resolved! Plan didnt change on the autorenewal date

I had submited request change to the new 90 day, unlimited canadian/US calling, 6GB data and global text plan on my auto renewal date (21st August 2016) through online my account. I had submitted this request in my account few days prior to the auto ...

Resolved! I was wondering about tracking numbers

I just ordered a SIM card on Monday and was shipped out on Tuesday just wondering about tracking so wean I am not home can someone in my family sign for it just can't wait to go back to pre paid or post paid and 3 months worth of service so exited

Resolved! Data Overage

Hey guys, just wondering... I have the plan where I have 1GB of data for 90 days. If I use up that 1GB of data, will PM text me and stop giving me data or automatically start charging for the extra data without my knowledge? Thanks

Resolved! Service provider list

Hi, I have to update my mobile service provider with my employer to continue receiving mobile alerts, messages from the company's centralized number. However, in the drop down list, public mobile is not listed. Almost all other networks of Canada are...

Resolved! Data Usage Calculation

Hi, I have been tracking my call and data usage through the 'self serve' account page. The calls and text usage is pretty accurate and is updated almost instantaneously. But I quite could not understand the data usage calculations. Is the data usage ...

"Sorry, you've been locked out. Please contact Public Mobile for help."

Hi, I'm new here and excited to be part of the Public Mobile community!I hope someone can help me figure out how to reset my password to my Self Serve account. I failed to login too many times and it locked me out. Also, I forgot my Security Question...

Resolved! Returning user: can I reuse my old Public Mobile SIM card?

I was a Public Mobile user a few months ago, switched to another carrier, and now I want to switch back. I was wondering if I could re-use my old Public Mobile SIM card or if I would need to order a new one.

No service

My service want down this morning. I have tried rebooting my phone and tried another unlocked phone. Can anyone else experiencing network outage?

Cannot make some local calls

Im unable to make some local calls example the ones beginning with 226337 . I get a message saying that i dont have a long distance add on when in fact it is a local number. I have a province wide calling plan

Resolved! add text into plan

i have 135 plan per months months can i get text plan in that

Just Loving PM

Price is excellent for a plan that exceeds my calling and data needs and includes global texting.Works well throughout Ontario, including at my office, at which Rogers and Wind were both terrible, and at the cottage.Easy to register and port my old n...

Resolved! Don't you guys want 12GB for a lower price?

Well, we see PM trying, and they're doing their best to lower their prices, but they should all be comparatively lowered. I just posted an idea in the Idea Lab and I've done all the calculations correctly, I believe. Check it out: http://productionco...

Resolved! LG G4 No data. :-(

Phone is unlocked. Data permitted. Call and texting work. APN settings did not auto populate so entered them per forum (trying various suggestions for APN type), reset network settings. Data works fine when my Koodo sim inserted or hubby's Rogers ...

Resolved! [Urgent]Account was deactivated after payment was charged, email contact has not received...

On the plan renewal date, got an notification from PM that my account was deactivated, and autopay was charged to my credit card on the same day! Public Mobile seems to have problem about plan renewal. I encountered other issue before (but was solved...

Resolved! Data Usage

Hi All, I am here to question the data usage meter in my account. My phone says 3.6mb used while on PM website it says 8.9mb used. I mean it it said 5mb or so used, i would be fine... BUT a difference of 5mb when i literally just opened 1 news articl...

refer a friend

I have twice helped a friend set up public mobile now and it does not let me refer my own number. When I put my number in the refer box it says the number u entered is not a valid public mobile number. Public Mobile U O ME

Resolved! Sorry, your account activation request has failed. What should I do?

Hi, During registration I god as last step: 6. Transaction Summary- Sorry, your account activation request has failed. Please visit our online community at href=" https://publicmobile.ca/community" Target="_blank">publicmobile.ca/community for assist...

Can't call 647-958-xxxx, it said I don't have a LD plan, ask me to get add-on

I am in Toronto, and I have a 647-280-xxxx, I have the 90-days province wide plan.I can call every one in my contact list, but just not the numbers with 647-958-xxxx.I used to able to call this number a month ago.I even delete this contact in my cont...

Resolved! Porting number

We activated our SIM a few days ago, ported the number over from Bell. I still can't receive calls on my phone but I can make calls and receive messages. I spoke to Bell and they said the porting was complete, was hoping someone could help me out to ...

Resolved! Our of talk

Pm u mistakenly gave my wife the wrong plan, we have since sent email to have this corrected ,she wanted 40 dollars plan for 90 days but you gave her only data and texting, please correct it this is very very urgent

Resolved! Plans

I was wondering if you can have more then one phone number under the same account?

Resolved! Text Message plan

Hi everyone. I'm new to Public mobile and have a question that you might be able to answer.If I don't get a text plan, do I still receive text messages? If yes, is there any charge for receiving text?If I don't have text plan, how much will it be if ...

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