[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Plan expired; how do I change it now?
I had a 90 day plan which has expired. I want to change my plan to a 30 day plan. How do I do this? I tried using the "change plan" button on My Account page but it doesn't work. EDIT: Changed 60 to 30
The price is increased.
Hello, Recently, my plane was renewed, and then I found the price is increased than before.I'm using this plan below This plan includes: -- 6 + 6GB BONUS at 3G Speed /90 Days- Unlimited International Text- Unlimited Provincial TalkI'd paid around $13...
Re: *SIM card does not allow access to Public mobile* New Walmart card. New activation today. ideas?
I just experienced the same issue on my phone. I signed up for Public Mobile some months ago, using a Nexus 5X, without any difficulties, but the phone had to be sent in for service about a month ago. I switched to an old Nexus 4, and used the punc...
Public Mobile is overstating my data use by 10x
I want to make this post as short as possible, but it won't be easy. I am sure we've all had issues with our respective mobile carrier. Like many Canadians, I have been always been alert to save money and get a better deal. Over the last 25 years I’v...
Data doesn't work
I'm using IphoneX. I noticed these days that i had trouble accessing internet via data. i also have a problem receiving text messages. Another problem is that, when people call me, the calls directly go into my voice mail without me be notified. Peop...
Resolved! Build Your Own Plan - Whats Included by Default
Hi, I am just looking for very basic thing (like Voicemail, call-forwarding and/or incoming calls) to maintain my number, as my secondary number. When I use the option "Build Your Own Plan", and select "No Talk", "No Text", & "No Data", I do not get ...
My incoming calls text and data is not working?
I got transfer from chatr to public mobile on April 2 but incoming call, text and data not working what should I do ...
New service with a Nokia lumia 520 phone Nr has not transfered from Rogers
New Service 3 days ago had some difficulty unlocking my Nokia lumia 520 but currentlymy phone works other than my phone number from Rogers has not transferred consequently my phone does not receive incoming calls. How can I fix this.Triton21
Resolved! If I was to get an add-on 10 days before my plan expires...
If I was to get an add-on or otherwise change my plan 10 days before my plan expires, would the add-on be prorated or? OR would it end up costing me less per day if I waited until my plan expired before upgrading it? I know that LD minutes roll ove...
deactivated, cannot add funds, balance 0, HELP please!
my phone was deactivated today it showsAmount due to top-up your previous plan $0.00Plan Expiry Date: Apr 3, 2018Account Deactivation Date: Jul 3, 2018Current Balance: $67.00I restarted my phone but it's still not active and I'm really frustrated abo...
Resolved! payment is more than my monthly plan
I went to pay my 30 day plan yesterday, checked online at my credit card transactions and instead of $52 it shows @CS_Agent Transaction DetailsAuthorization amount:$58.76Retailer name:PUBLIC MOBILEPurchase date:04/04/2018Retailer city:8554782542Settl...
Resolved! How to enable Autopay?
Hello, i need help to enable autopay. I went to payment tap and click on manage autopay but where can i enable it? Please help! The team_moderator is not really helpful.
Porting Number from Vonage
Hi everyone, I'm trying to help my mom get set up on Public Mobile. We have the SIM and she's got service, but we're trying to port her Vonage number and apparently she got a text today saying that the port was unsuccessful for some reason. Is there...
Re: Help trying to understand my plan better!!
I just signed up for the $25 plan that states this plan includes unlimited text and picture messaging. Texting works, but attached pictures are being rejected. Advice from anyone?
Resolved! Re: Data sharing
I have the same problem with my Iphone 6s plus. I was able to share my connection with Telus. Since I switched with PM I am not able to share my connection. The computer will connect to the phone... but I do not have access to the internet. Did anyo...
Re: US Add-ons not working, needs a refund
I have added US roaming, it is visible in my account, but could not make any calls or use any data while in US...that was disappointing. It kept saying I did not have a valid plan,?? .how can get a refund of some sort..
Help trying to understand my plan better!!
I have the unlimited Canada wide talk. Which if I’m not mistaken means that I can call and be any where in Canada and it does not cost any additional fees? Can anyone confirm or clarify this?! I also have the unlimited international text. I’m trying...
I forgot my password to self-serve
I forgot my password to self-serve. When I try the "forget your password?" link, it displays no security question, but it comes with an error "An error has occurred. Just a heads up that the security question is case sensitive. Please try again." H...
Cannot charge my Credit Card
@CS_AgentI try to use a new credit card to pay the due, but it keeps telling me that it cannot charge my card. It is not a Canadian bank card but it is visa.
Bad signal from my condo - solution?
Hi, I am living in an high rise building just in front of downsview airport (1060 sheppard av west north york) and the communication can just drop randomly there for me.I have just bought a new phone (zenfone 3) and it doesn t help. I have also switc...
Resolved! Need Help with credit refund.
Hi, I joined public mobile for the special promotion (Promotion be4 Easter). I went to one of public mobile retailer(walmart). There should b no charge if i activated in store. I showed all the detailed to the staff in walmart, however, he insisted t...
please give me my phone unlock code thank you!
it is a alcatel phone serial number is: ===========
Resolved! I got charged twice on my bank card
Can someone tells me how i can get help i got charge twice please i need customer support to reach me it froze my bank card im not really happy
purchased a $30.00 data add on but I have no data
I purchased a $30.00 addon and still have no data
Data not working
Hi everyone, my data is not working and I cannot see if I used all data in my plan.When I click to check I get this:
Resolved! 400 LD Minutes Changed?
@CS_AgentCurious as to whether the 400 minutes international long distance calling option has changed?New terms or new countries or? While reviewing my payment history I noticed in details it now says:Do_Not_Use_Int'l L.D. 400 minutes/ Appels intl. $...
Re: Transferring your number to Public Mobile
Hello,I have ported my landline to public mobile over 48h hours ago, I can make calls from the line but still recieve them on the landline. I read that I would just have to wait, but then I recieved a text from public mobile saying that they are havi...
Resolved! Want to add data to a talk and text plan
I just have talk and text on my second phone. How do I add data to the plan? I tried to open my car door with just talk and text, Told no internet connection. Luckily I had my main phone with me that has data.
Dead silence when answering & making calls
I need someone in tech support to help with this issue. 95% of the time when I answer or call someone, there is no sound. They can't hear me and I can't hear them. Only complete silence. At first I thought it was my phone so I switched the sim to ...
