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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Voice mail notification and text messages delayed

For several months now I have been getting late notifications regarding voice mail left by other people as well as text message delay. e.g. - voice mail notification could take over 12 hours. e.g. it took 24 hours from yesterday to come up. This ...

Resolved! Phone won't connect to network?

Hi. I have a Moto rokr w5 (flip phone). I put the imei number into the box and it said it should work. I then bought a SIM card and signed up for a 90 plan for 90$. I did this last night. I put the SIM card in but the phone is always just 'searching'...

Resolved! Error when updating credit card

I'm trying to replace my existing expired credit card with another card to pay for my account, but every card I try to add says that the card issuer blocked the transaction, I called the issuers and they said they didn't block and the payment. So it'...

Not receiving some text messages

Hi @CS_Agent, I've been having intermittent but fairly frequent issues receiving texts for several months. I'll often have a day where I cannot receive any texts from a certain person or a few people. Usually the next day it works fine, but this seem...

SIM card ctivation

I just activated a new SIM card, the money was taken from credit card, I received (8!) emails confirming me the activation and yet, it's not working.

Data service stopped working

Hi PM agent, I think my son over used my 12G usuage in 3 months, i could not use data anymore.can you tell me if i can add a temp data pacakge for the rest of my days until August 15th? thanks.

Resolved! Is this for real?

Hello fellow PublicMobilers, I got this E-Mail two days ago and have no idea if its real. I changed to the Beta system but only two years ago. Here is the message: Hello [My name],Thank you for your interest in changing to one of our new price plan.H...

Share your 3G plan experiences here (latency to surfing websites, streaming video, tethering usage)

The oracles have been live testing it and their results are posted within other threads but would be great to aggregate all experiences in a single thread. For others that converted over or joined recently, it would be great for you to share your exp...

Not receiving/delayed texts from outside carriers

I am no longer receiving SMS texts or they are showing up 12 to 24 hours later. Recipients are getting mine no issues. I can receive MMS photos. I can text with those on Telus network so it seems like it's an outside carrier issue? I have rebooted, r...

Resolved! Price Increase

Hi I’m on the $120 plan with 12GB’s of data for 90 days, will this price remain or will Public Mobile ever increase the price. My question is, are we grandfathered at this rate. Thanks

Text Msg saying 95 percent of Data used, have not even used 1gb of 12gb payed for, Mod pls help

I get a text saying my data is at 95 percent, I am on 120 plan where I get 12 gb....I look at my usage on my selfserve page and I have not even used 1 gb yet......Also using iphone so when I want to get I msg I can only do that on WIFI.....Please hel...

Resolved! Network Locked Sim Card Inserted

A couple hours ago I started having problems with my Public Mobile SIM card. It cut off my data and service and requested I enter a password because my SIM card is "Network Locked". I've paid for the last 3 months with dynamic auto pay and have been ...

locked out of account

Password not accepted and password reset doesn't work: "Sorry, you've been locked out. Please contact Public Mobile for help."

Unofficial Share your "3G" plan experience here (latency, speeds, streaming)

The oracles have been live testing it and their results are posted within other threads but would be great to aggregate all experiences in a single thread.For others that converted over or joined recently, it would be great for you to share your expe...

iMessage Will Not Activate

Hi my iMessage and Facetime will not activate:Have Data Plan with Public MobileHave International Text with Public MobileUsing iPhone 5S Unlocked purchased from the Apple StoreCan log into iCloud with Apple ID Please help @CS_Agent

Edit PMs?

Hey something I just realized, is there any way to edit a PM after we send it? Some weirdness in online portal (gave me wrong info) so I sent a message to Mod Team and afterwards it corrected itself (so I requested assistance for a non-issue) I can n...

Can't log into self service account

I purchased public mobile plan a week ago. My phone worked. I got email. But I can't login to self service account.

Royalty reward question

Hi guys, I activated my services on Aug 18, 2016, and my next payment due day is Aug 13, 2017. Basically, I did pay one-year services fee, but the time I with PM prior to my activated day isn't enough for full one year. I want to know when I can rec...

I activated talk, text and Data and nothing seems to working

@CS_Agent I activated a new number with talk, text, data for 30 days, and i'll i am seeing in my profile is $10 for 30 days. i've setup my APNvisually on the BlackBerry everything is appearing, phone, carrier etc, but none of the services are workin...

Unable to process payment

I am trying to pay for my services. I am using the same card. I even tried re enter g my card info. It keeps saying unable to process? My payment is due tomorrow.

Feels bad - screwed over a friend

I recommended PM to a friend and they bought in at the current prices. It feels really bad knowing how bad the current value is. (They were better off with there old plan)Is it possible for them to switch to a new PM plan when/if the company finally ...

Why do I have no service

No Service?

I had service yesterday, but this morning I don't - it started off by saying Public Mobile, but no LTE, 3G, etc and then now it says No Service. How do I find out if there is a service blackout somewhere?

Resolved! If your Data is not working, likely Telus related problem

Just as a heads up, if you are like me and somewhere in the GTA and your data is not working, it appears to be a bigger issue with Telus going on since 7am this morning. The Mods at PM probably won't be able to help aside from logging your issue. ht...

Plan expired?

Hi there I had the 4GB for $40 promotion on my plan with the autopay activated. However, I forgot to update my credit card information after my card was compromised, so the autopay did not go through. I had to log into the self-serve and add a new ...

Resolved! Activated but no service??!?!

Need help! I activated my account and sim yesterday. Was charged for 30 days service, but no plan activated on my acct. I cannot make/receive calls or texts! Sent a PM to moderator team. Need this fixed ASAP!! Thanks.

Resolved! Port out but keep the plan?

Need to transfer my number to another provider, but don't want to lose current plan, is that possible?

Resolved! Horrible self-serve web portal

Hey there,I don't know how I should say about the self-seve portal. I bought one SIM card from PM and wanted to add a 4G plan for $75. However, after starting to use the portal, it became so unstable and keep reseting the plan option for me. Also som...

Resolved! Incoming text for people on vacation outside USA

Please provide an option for incoming text messages roaming (even outside of USA) as many of our security questions or 2 step verification questions (Google, Apple or banking websites) send security alerts or codes via SMS text messages to mobile pho...

Resolved! New Pricing Structure: Existing Customer

Since there has been an increase in the pricing structure how does that affect existing customers? Considering there is no contract I assume Public Mobile can move me over to the new price point anytime they want. Has Public Mobile gone through a pri...

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