Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I am trying to sign up a friend and when i enter the simcard number (19 digits) it states invalid sim. any thoughts? thanks
Sim card is delivered by canada post so slow. The card is ordered on Oct 24 and recieved today. beside that, Canada Post fakes the delivery record. my mail box is checked everyday. further I hope PM could provide the tracking no. for the shipping. 2...
I am seeing a lot of Koodo users experiencing the same thing. Perhaps step by step instruction in how to port from Koodo/Telus is helpful? I am thinking about porting over from Koodo myself but afraid that my account will go into limbo.
I just signed up my first of 2 lines from Koodo, and now I'm signing up line 2 but it won't accept line 1 as a referral. What should I do?
I want to setup my phone to track my data usage and need to know the start date of the billing cycle. Can I safely assume the Payment Due Date on the Overview page is the first day of the new billing cycle?
I have an account which I never used because despite multiple tries, and diligent entering of my credit card info, I could not get credit card payments to work. At the time I preferred not to use vouchers. I would like to give public mobile another t...
I am trying to activate a new Calgary Number with the new 12GB Promo Plan but I have no Available Numbers. It's blank. I tried it on a PC with Chrome & Edge Browser, I also tried it with Safari on a Apple Laptop. Tried clearing the cache, Tried vario...
Is the iPhone 7 compatible with the public mobile network?
I can't login to my account and can't call or receive calls since today .my play was renewed on Friday .please help!
Hi all, I have a question regarding those who have switched out from Telus. I got some very good replies in a previous thread I mentioned, but I am missing one more piece of information that would be very important! So currently, I have a device bala...
Hey all My current cycle is about to end (Nov 16) and I was notified that I had 300 mbs left. I purchased an additional 200 mbs for 10$ that went through. As of now, my data isn't working at all (public mobile is asking me to log in my network) and ...
Hey guys, I just signed up for the 40/month 4gb of data plan. It seems like a very good plan. Im just wondering how many of you guys also grabbed this plan? Or was public mobile offering even better plans before and your grandfather plan is better. ...
I was just wondering does anybody have any info to when exactly the PM app for smartphones will be coming out (to check billing, usage, etc).
Hello All Just join the PM today. When`s US roaming coming? I heard the rumor said in November. Bill
Can I used the unused sim cards in the triple punch sim card in another phone? For example, using the standard size in one phone and the nano size in another phone.
Hi I just switched from Wind Mobile to PM. My device is Samsung S4(Model SGH-M919v). On the top of the screen "3G" is shown. Why is it not LTE ? I have WCDMA/GSM and not LTE under mobile networks settings.(Settings->More Networks->Mobile Networks->Ne...
I posted this earlier this morning, but it's now been buried under 2 pages of postings. Sorry for repost, but I didn't want the community to miss out. I wanted to start a Halloween related thread for today... please post your Halloween related photos...
Today, I ported over my number from Koodo to Public Mobile. However, when I tried to refer my mom to Public Mobile, I received the error stated above. Can I first activate my mom's SIM without referral and then get a mod to apply the referral credit...
Hey Community, If you have any issues when logging into your Self Serve account, please reply to this topic with your question or issue, and our awesome Community members and moderators will be able to assist you. Thanks, Note: Please do not s...
Hey Community, If you have any questions or issues when activating an account with us, please reply to this topic with your question or issue, and our awesome Community members and moderators will be able to assist you. Note: Please do not share ...
Hello, Got confirmation from @Mary_M. But still waiting on port to complete. Koodo phone still works and Public Mobile account still shows the temporary phone number. Please help @Shazia_K @Mary_M @Saray_O
Hey Community, If you're experiencing any issues with "Future dating" your rate plan, please reply to this topic and share your experience with us. In doing so, are awesome Community and moderators will be able to assist you Note: Please do no...
I signed up for Public Mobile on Friday and received an email that said to log into my account and make changes? But I am not able to log into my account? Previously my Rogers sim card was still working and it just currently stopped... so I put in my...
Hi I tried porting my number from Virgin Mobile and got this message: Sorry, your account activation request has failed but I got an email saying:Hello Jingling,We’re excited to have you as a new Public Mobile customer. Here’s some important informa...
Hello, I was reviewing my account recently and I see that my plan is no $75 for 90 days (6gb of data). I am not sure if this is a mistake, as I did not sign up for this plan. The plan I did sign up for was $120 for the same 90 day plan. Of course I'm...
Since it's a province-wide plan, I assume as soon as I am outside of the province (BC), call/text/data/voice mail will not work? what happens after the 90-day period? Does the plan get refreshed every 3 months? or on a monthly basis? I am currently w...
I received my Public Mobile sim card and tried to activate it. However, every time I get to the last stage (credit card payment) and hit submit, an error appears stating: "Sorry, we are unable to process your credit card request. Please ensure your c...
I was on Wind for a bit over a year and the service wasn't terrible but I wasn't happy, my service would drop at random times in zones that are supposed to be covered, and of course the coverage was fairly small so I'd be roaming in Whitestone, Barry...
Is there any specific method I should follow to allow this process to happen as smooth as butter? or conversely, anything I should NOT do? Thanks.
Hello, I'm very interested in switching to Public Mobile, but I have a phone that is locked to Wind Mobile. I'm wondering if anyone has gone through the process of unlocking it through Wind?On their website, their policy states if you unlock through...
