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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 74699 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 75932 Views
  • 181 replies
  • 32 Bravos

What happens to the prepaid $ if I switch to Koodo

Hi, it seems like the Koodo offer is still available to PM. I'm currently on the 120 days for $120.00 with 12GB data. I'm thinking about switching to Koodo as their plan offers Canada Wide minutes. I recently prepaid my $120.00 on February 9th, if I ...

TaikoBoy by • Great Neighbour / Super Voisin
  • 10613 Views
  • 37 replies
  • 0 Bravos

Resolved! Fall 2016 Promo data speed?

Anyone know for sure what we're supposed to be gfetting?  I believe this plan came in before they started segregating 3g and LTE so I'm assuming they didn't bandwidth restrict it? 

DavidNS by • Great Citizen / Super Citoyen
  • 4556 Views
  • 19 replies
  • 0 Bravos

Resolved! I can't change plan

I couldn't remember my password and tried to change password. Email to change password never worked tried it lots. I finally got it changed by moderator but now can't change my plan and today was my renewal date and I don't have enough credit on my a...

Troy33 by • Good Citizen / Bon Citoyen
  • 2121 Views
  • 3 replies
  • 0 Bravos

Resolved! Time not accurate in NL.

Seems like my time on my samsung 6 is off by 3 minutes earlier. My friends have bell and telus theres are fine. I dunno if it can be fixed or not? 

dnewf by • Great Citizen / Super Citoyen
  • 2145 Views
  • 7 replies
  • 0 Bravos

Resolved! Call Forwarding Question

I know that I can turn on call forwarding on my iphone and set the forwarding number, but I don't know if this is a phone level feature only? Is there a way to do it at the carrier?Basically what I'm doing is changing my SIM out when I travel, but I ...

MoraMan by • Great Citizen / Super Citoyen
  • 6825 Views
  • 26 replies
  • 0 Bravos

Received a call from Koodo !!?!

Hi Guys, I wanted to share with you that I just received a call from a Koodo representative telling me to switch to their service or have my plan increased by $10 starting March. This is 2 days after the decision has been reversed. So what's the actu...

anmol117 by • Good Citizen / Bon Citoyen
  • 5658 Views
  • 17 replies
  • 3 Bravos

$20 for 30 days

If someone resides in Alberta but want to call and recieve calls from BC this is not okay on this plan?  Which plan allows one to make and recieve calls out of their home province for a flat price - no data is required.....

melissan by • Great Neighbour / Super Voisin
  • 2182 Views
  • 7 replies
  • 0 Bravos

FREE to a good home

SIM with $7 in Available Funds. I'll even pay the postage to send it, if you don't live near Mississauga west! 

Luddite by • Oracle
  • 2220 Views
  • 11 replies
  • 8 Bravos

How do i know what plan I have?

Hi, I've been a member since June and I'm trying to see if I'm paying for 4G LTE or 3G data. Under my plan all it says is what I pasted on the bottom but nothing about what speed I'm currently paying for.  When I first signed up for PM there wasn't a...

monzie1 by • Good Citizen / Bon Citoyen
  • 1153 Views
  • 3 replies
  • 0 Bravos

Resolved! Contacting a mod

How do I contact someone to have my phone unlocked

Ian2 by • Good Citizen / Bon Citoyen
  • 6323 Views
  • 17 replies
  • 0 Bravos

why is there usage when I haven't used my phone at all?

17/02/2018 8:23Outgoing Call416647AllON0:00:08 Minutes$0.0016/02/2018 10:23Outgoing Call416647AllON0:00:21 Minutes$0.0016/02/2018 10:23Outgoing Call416647AllON0:00:06 Minutes$0.0016/02/2018 11:09Outgoing Call416647AllON0:00:18 Minutes$0.0016/02/2018 ...

tomsychau by • Good Citizen / Bon Citoyen
  • 3032 Views
  • 12 replies
  • 0 Bravos

Can I switch to new plan after charging 33$ per month

I have been working in this weekend and I forgot to switch on new plan so my plan renewal date was 17 February, today it’s 18 , I have been already charged 33$ what happenes If I switch now will they transfer my balance or not ? I am got busy and I c...

Farjy by • Great Citizen / Super Citoyen
  • 5449 Views
  • 22 replies
  • 0 Bravos

Ordered a sim on the 30th. Still haven't received anything :S

Ordered a sim card on the 30th and still haven't received anything. Current status as of today: Your shipment is confirmedWe've accepted your order, and we're getting it ready. Come back to this page for updates on your shipment status. Order updates...

wikhaider by • Great Neighbour / Super Voisin
  • 1568 Views
  • 3 replies
  • 0 Bravos

Accuracy of information?

I'm apprehensive about fanning the flames on what is still a vehemently controversial topic, but I am seeking information.  I understand this is still a sensitive issue, and I understand how angry I'd be if I felt betrayed or deceived. Many people ha...

Korth by • Mayor / Maire
  • 1740 Views
  • 7 replies
  • 1 Bravos

Setting up auto responder while overseas

Brain trust I need setting up auto responder while overseas. I need it specifically for answering machine and text. I will not be using public mobile sim while away. So when ppl call me I want them to hear a auto message telling them what I want to s...

rt345 by • Good Citizen / Bon Citoyen
  • 3460 Views
  • 5 replies
  • 0 Bravos

Resolved! Phone can't recieve texts since 1 day ago

Hi, I've been with PM for over a year now but out of the blue I haven't been able to recieve any texts since yesterday. I can send texts and make calls but I can't recieve texts. I can recieve calls though. Does anyone have any idea what's going on?

umiman by • Great Neighbour / Super Voisin
  • 1821 Views
  • 3 replies
  • 0 Bravos

I can't make a call

HiI have a number registered in Ottawa/Hull because living in gatineau.  Unfortunaletaly I'm not able to call in Quebec. Can you help me?thanks.

nal by • Great Neighbour / Super Voisin
  • 2552 Views
  • 7 replies
  • 0 Bravos

Resolved! Rewards not applied consistently

Just reviewed my payment history for the past year and found the rewards summary didn’t match the amounts applied to my bill. Also the rewards applied changed from billing cycle to next when there should be no changes. How can we solve this?

mark33 by • Great Neighbour / Super Voisin
  • 1381 Views
  • 2 replies
  • 0 Bravos

Koodo advantages/disadvantages?

Was just wondering what would be the advantages and disadvantages to switch to koodo? I have the 12GB/120$ three month plan but could switch to koodo for 4GB/40$. 

ericdvan by • Good Citizen / Bon Citoyen
  • 11731 Views
  • 37 replies
  • 1 Bravos

Resolved! Invalid Number error when porting from PC mobile

I got my SIM today, ordered new PM number first (as instructed for PC Mobile users) and now try to port my number from Self Serve. When I enter my number, I get "This number is invalid" error". My PC mobile account/number is active and valid. Please ...

aroytbur by • Great Neighbour / Super Voisin
  • 3602 Views
  • 8 replies
  • 0 Bravos

PSA: Check your referral rewards!

I just checked my referral rewards in the midst of all this plan change chaos and I have ZERO now, even though I know for a fact that none of them have switched from Public Mobile. Good thing I keep records of who I've referred. I will be contacting ...

shrimpdude by • Model Citizen / Citoyen Modèle
  • 2918 Views
  • 9 replies
  • 3 Bravos

phone lost

I am Sathacharam Vallipuram lost my phone a month and agophone number xxx xxx xxxxI have a public mobile phone where cannot insert sim.need a direct connection.Thanks

6477690966 by • Great Neighbour / Super Voisin
  • 2089 Views
  • 8 replies
  • 0 Bravos

Resolved! Numbers of customer s

How many customers does Public Mobile have .....Thanks for any valid numbers if you Know ..   Regards 

guinness22 by • Great Citizen / Super Citoyen
  • 2593 Views
  • 7 replies
  • 0 Bravos

Resolved! Overpaid for the third time (2 package renewal, 1 roaming to the us)

Hi there,I've been with Public for half a year now, and just had my second Auto renewal. For the second time I noticed that the package I have cost more to auto renew than to just pay a new one ($150 for auto renewal for three months, vs $135 from sc...

Gonenh by • Great Neighbour / Super Voisin
  • 2002 Views
  • 3 replies
  • 1 Bravos

Forgive and forget?

After the latest fiasco, would you:Forgive and forget,Proceed with caution,Leave when opportunity presents, orFk this I am leaving?

Acekiller by • Deputy Mayor / Adjoint au Maire
  • 9902 Views
  • 44 replies
  • 1 Bravos

Dave letter

PM has about 160000 customer s. Telus has 12 million . So perhaps they may give PM customer s.   A final chance to move over to Koodo before 2019.  Telus Koodo and original Pm with call centre and new Pm no call centre . So 4 different services under...

guinness22 by • Great Citizen / Super Citoyen
  • 2014 Views
  • 10 replies
  • 0 Bravos